Transcript Introduction to OPS - University of Adelaide

Communication for Problem Solving
Dr John Willison School of Education [email protected]
Today: Communication is a tool used in
problem solving
1. Without communication, problems are rarely
solved to people’s satisfaction
 Communication is a process that allows solutions to
be ‘optimal’
 Final products are communication heavy
• Eg building life-cycles
• Repair manuals
2. Problem Solving Framework
3. Engineering solutions frequently give rise to
further problems
 Problem :Time to deliver documents
 Solution: internet and email
 Problem: proliferation of net scams
5
Your Problem Solving Skills
Should I click on ‘Complete Formular’ to get my
tax return?
Each pair/trio has 2 minutes to list as many
indicators of credibility as possible
Positive indicators- reasons
to believe
Negative indicators- reasons
to not believe
Group with the highest number of indicators
reads them out.
6
7
What skills did you use to do that?
OPS Facets
A. Define &
Specify problem
B. Find & Reflect
C. Generate &
Evaluate
D. Organise &
Manage
E. Analyse &
Synthesise
F. Communicate
& apply
Your Analysis
Optimising Problem Solving (OPS)
When in doubt, go to the centre…
Find & Reflect
Define & Specify
Problem
OPS designed by Mechanical Engineering
Communications Tutors, University of Adelaide, 2014
Based on www.rsd.edu.au
Something on each facet?
Apollo 13s problem
Problem
http://www.youtube.com/watch?v=C2YZnTL59
6Q
Solution
http://www.youtube.com/watch?annotation_id=
annotation_433156&feature=iv&list=PLC7F1
DD960EC4EE94&src_vid=KhoXFVQsIxw&v
=Zm5nUEG5Bjo
List the OPS skills NASA Engineers used
OPS Facets
A. Define &
Specify problem
B. Find & Reflect
C. Generate &
Evaluate
D. Organise &
Manage
E. Analyse &
Synthesise
F. Communicate
& apply
Your Analysis
% time
Optimising Problem Solving
• progressive revisiting same skills in varying
contexts
13
Problem Solving
‘Out of clutter, find simplicity.’ Albert Einstein
• No, definitely common through work. I know
all the other graduates in this job are doing it
as well and I know that other engineers have
to sort of write these reports and do the
investigation, and they need to be able to
research to do this, yes.
• Graduate Engineer
First of all it was actually in the area which I am
actually studying; at the same time I'm currently
using it for inspecting basically what other
people are doing within my current field and
things that people are doing outside my current
field that could potentially relate to my actual
field at the moment. Then obviously
documentation skills and also planning skills.