Transcript Blending Services to Create a One Stop Shop

Blending Services to
Create a One Stop Shop
Student
learning
support
Library
Counselling
Health
Disabilities
Finance
Louise Mercer
Victoria University of Wellington
The project background
Faculty of Education at the Karori campus
Majority of the student population arrive in
blocks
Provision of face to face service
• Finance and ITS
- none
• Health
- event driven
• Student learning support - partial
What are we going to do?
Redesign the library
Provide a gateway for
all support services
Why are we doing it?
Refocus the Victoria University of Wellington
student experience
Getting the project started
“Leadership is about providing
focus, direction and inspiration
in a group... An effective leader
gives power to other group
members.”
Hunter et al ,1995
Getting buy in
“No matter how good one person is,
the team works best when everyone
works together.”
Pearson, 2006
Getting buy in
Communication between the library team
and Student Support Services
– Building rapport between the SSS teams
and library teams
– Educating all involved on how our team
work and what their purpose is
Planning and Communication
Project Managers
Project
plans
Workload
organisation
Student
experience
changes
Feedback
Library teams
Student Support Services teams
Making decisions
Define
Analyse
Generate
Prioritise
Implement
Evaluate
Adapted from Eunson 1994.
So where are we now?
Perspective
Organizational change
may be an oxymoron like
jumbo shrimp.
Organizations don’t change as
whole entities.
They change as the people within
them do...
Holcomb 1996