Transcript Slide 1

EFFECTIVE
GROUP
DISCUSSION
Theory and Practice
Twelfth Edition
CHAPTER 5
Diversity & the Effects of
Culture
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
What is Culture?
 Culture: the patterns of values, beliefs,
symbols, norms, procedures and
behaviors…of a group of persons.
 Cultural identity
 Co-culture
 Intracultural communication
 Intercultural communication
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
Chapter Content
 What is Culture?
 Diversity
 Cultural Characteristics Affecting
Communication
 Communication Challenges
 Public Dialogue Process
 Ethical Intercultural Interaction
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
Diversity
 United States is a pluralistic culture
 Diversity will increase
 Cultures and co-cultures influence
communication
 Ethnocentrism
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
Cultural Characteristics Affecting
Communication
 Worldview
 Being orientation
 Doing orientation
 Individualism versus collectivism
 Group is standard of reference
 Individual is standard of reference
Continued
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
Cultural Characteristics Affecting
Communication
 Power distance
 Level of emphasis on status differences
 Authoritarian leadership
 Participative leadership
 Uncertainty avoidance
 Tolerance level for ambiguity
Continued
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
Cultural Characteristics Affecting
Communication
 Masculinity versus femininity
 High- versus low-context communication
 Messages carried by context, nonverbal
content
 Messages carried by verbal content
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
Communication Challenges
Communication challenges based on
co-cultural differences:
 Race
 Age
 Builder generation
 Boomer generation
 X generation
 Net generation
 Socioeconomic class
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
Public Dialogue Process
The Public Dialogue process is designed
to promote sensitivity to and
appreciation of cultural differences by
encouraging respectful, interested
listening.
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
Behaving Ethically in
Intercultural Interactions
1. Communicate with empathy and
respect
2. Incorporate key cultural values into the
group’s procedures and outputs
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
Guidelines for
Ethical Intercultural Interaction
 Remember every discussion is
intercultural
 Recognize and accept differences
 Resist making attributions of stupidity
 Discuss intercultural differences openly
 Adapt to differences
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
Intercultural Basics
 What are some advantages of a group
that is relatively culturally
homogeneous?
 What are some advantages of a group
that is relatively culturally diverse?
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.