Transcript No Slide Title

ABRAPA 2006
Managing Food Allergens at
Food Service
ABRAPA 2006
• Walt Disney World ~ Food Allergy Fast Facts
• Dining Out with Food Allergies is
Magical… But it Doesn’t Magically
Happen
• The Guest’s Role When Dining Out with
Food Allergies
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World
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Eight foods account
for 90% of all
food allergen
reactions
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Personalized Guest Service
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Estimated that approximately
11 million Americans
suffer from true food allergies
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Special Dietary Requests
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Dining Out with Food
Allergies is Magical…
But it Doesn’t Magically
Happen
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Science and Education
Instead of Magic to
Manage Food Allergy
Requests
Systems Approach to
Managing Food
Allergy Requests
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Vendor Food Safety Program
New Vendor Pre-Qualification
• Food Safety Audit
• Recall Procedure
• SSOPS
• Allergen Control Plan
• Product Labeling
Existing Vendor-Routine
Monitoring & Requirements
• Food Safety Audits
• Allergen Control Plan
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Central Dining Reservation System
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Central Dining Reservation System
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Central Dining Reservation System
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Food & Beverage Cast Members
Over 14,000
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“You can dream, create, design, and build
the most wonderful place in the world…but
it requires people to make the dream a
reality.”
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Food Allergy Education & Training
•Focus on changing behavior
•Simple and user friendly
•Based on the 4Rs
•In all classes offered
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BFS e-Learning
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BFS e-Learning
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Information & Communication
• FoodTools (Portal)
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Information & Communication
• FoodTools (Portal)
• Electronic Food Safety & Health Report
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Information & Communication
• FoodTools (Portal)
• Electronic Food Safety & Health Report
• Food Safety Alert
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Information & Communication
• FoodTools (Portal)
• Electronic Food Safety & Health Report
• Food Safety Alert
• FAAN Food Allergy Poster
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Information & Communication
• FoodTools (Portal)
• Electronic Food Safety & Health Report
• Food Safety Alert
• FAAN Food Allergy Poster
• Food Allergy Checklist
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Internal Food Safety Audits
“Evaluations”
• Unannounced
• Coaches/Consultants
• Food Allergy Checks
• Hand Held Computer
Technology (CAFÉ)
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Evaluation
Handheld Demonstration
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What Our Guests Say
“At each Disney restaurant we visited, we were greeted and taken
care of personally by a member of a most wonderful group of people
– Disney Chefs. While most kids look for characters to sign their
autograph books, our son saw the chefs as celebrities. For the First
time Reed ate breakfast in a restaurant. Furthermore, he had pancakes
(that tasted and looked like real pancakes) – which he had never had
before! We want to thank the chefs who took care of us and thank
Disney for your obvious commitment to keeping those with food
allergies safe and happy.”
-S. Lee, Wendy, Reed, and Graham, Mooresville, NC
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What Our Guests Say
“Our family went to Disney World a couple of weeks ago and had a
fabulous time! At each restaurant, we told the staff about our daughter’s
allergies and the chef came out to talk to us and take Caroline’s order.
The chef prepared and served the meal to limit cross contamination.
Everyone was kind and creative and questions were answered
graciously throughout the park.”
-FAAN Member
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What Our Guests Say
“We had a wonderful experience at Walt Disney World. We made
reservations at four restaurants before arriving; the people on the phone
were all helpful and pleasant. My Son Kevin is allergic to milk, eggs,
and peanuts. At each restaurant the chef came out and talked to us and
made sure all of Kevin’s foods were safe. It was an incredible treat to
go on vacation, not cook all of the meals ourselves and know that
Kevin could enjoy himself and be safe. We can’t wait to go again!”
-Karen, Ashburn, VA
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The Guest’s
Role when
Dining Out
with Food
Allergies
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Eight Tips for Food Allergic Guests
1. Be educated, informed, and prepared
2. Contact the restaurant in advance
3. Tell your server upon arrival
4. Ask questions (ingredients, cross contact, etc.)
5. Avoid buffets, certain foods, and restaurants
6. Order simple dishes
7. Be understanding and realistic
8. Don’t take any chances
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Shared Responsibility
For Food Allergy Education
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Different Roles
• Industry
• Regulatory
• Academia
• Consumers
• Media
The End