Transcript Non-verbal communication

Non-verbal communication
Frida Gardberg
13.11.2004
Non-verbal communication
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Introduction to non-verbal communication
Comparing verbal and non-verbal
communication
The universal use of non-verbal
communication
Non-verbal codes
Introduction to non-verbal
communication
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in communication with others only 30 % of
the communication is verbal, 70 % is nonverbal
non-verbal communication involves gestures,
facial expressions, eye contact …
our non-verbal behaviour is mostly
subconscious
Comparing verbal and non-verbal
communication
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both are symbolic, communicate meaning and
are patterned
all societies have different non-verbal languages
the non-verbal communication is more than just
body language; the use of time and personal
space, our voice etc.
Comparing verbal and non-verbal
communication
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non-verbal communication is learnt through
relations with others
non-verbal behaviours can reinforce, substitute
for or contradict verbal behaviour
we often trust our non-verbal behaviour to
reveal our true feelings
The universal use of non-verbal
communication
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there is some universality in non-verbal communication,
especially in facial expressions
six basic emotions are communicated by facial
expressions in much the same way in most societies:
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happiness, sadness, disgust, fear, anger and surprise
but what causes the non-verbal behaviours can vary
there are also variations in the rules for non-verbal
behaviour
Non-verbal codes
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PROXEMICS
how people use personal space; to keep someone at the
right distance
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contact cultures and non-contact cultures
KINESIC BEHAVIOUR
body posture, hand gestures, facial expressions and eye
contact
CHRONEMICS
the use of time
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M-time (Monochronic) and P-time (Polychronic)
Non-verbal codes
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SILENCE
the use of silence in conversations
HAPTICS
the use of touching
 high-touch cultures and low-touch cultures
VOCAL CUES
rate, pitch, loudness, articulation, tone, accent,
pronunciation etc.
ARTEFACTS
things, objects, decorations etc.
Conclusion
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misunderstandings can be avoided if we
are aware of and understand our cultural
differences
non-verbal communication changes also
constantly
And always remember:
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the more we know
of other cultures,
the greater the
possibility is of a
successful
communication!
Thank you for listening!