Transcript Slide 1

OCR Level 3
Cambridge Technicals
in Health and Social Care
Unit 1:Developing Effective
Communication in Health and
Social Care
Communication
Strategies
We all use a range of communication
strategies every day.
Telephone
A smile
Email
A simple
But why do we communicate
nod
the way that we do?
Writing a
letter
Analysing communication
techniques
If we
Care
think
practitioners
about different
work communication styles we
with
can
people
adaptwho
and have
improve
a our communication
variety of different
techniques….
needs.
…and eliminate
potential barriers.
Their communication
style needs to be
adapted for each
individual.
Communication
awareness
Care practitioners need to use the most appropriate form of
communication to suit each person who uses the service.
How
aa care
How could
could
careapractitioner
practitioner
How could
care
Are some facial
communicate
with
communicate
with aa hearing
visually
practitioner communicate
expressions universal?
person?
impaired
person?
withimpaired
a child with
autism?
Using symbols.
Using
Using
sign
This symbol
could
braille.
representlanguage.
mealtime.
What will you learn?
After completing this unit you will:
Understand
effective
communication and
interpersonal
interaction
Understand factors
that influence
communication and
interpersonal
interaction
Be able to
communicate
and interact
effectively
Understand
ways to
overcome
barriers
Thank you for using
this OCR resource.
Other OCR resources are available
at www.ocr.org.uk
To give us feedback on, or ideas about, the OCR resources you
have used e-mail [email protected]