Transcript Interpersonal Communication - Vira I. Heinz Program for

Interpersonal
Communication
Mentee Guide Week 4
The Vira I. Heinz Program for Women in Global Leadership
Peer-to-Peer Discussion
What is interpersonal
communication?
*Please take a few minutes to discuss your opinions
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Intercultural Communication Defined
• The sharing of information across different cultures
and social groups
• We are always communicating. The very attempt not
to communicate communicates something.
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How do we communicate?
Communication
Verbal
Reflection:
Think about how you
communicate with the
people in your life.
Nonverbal
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Interpersonal Communication
7%
Verbal
Nonverbal
93%
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Types of Verbal Communication
• Words
• Tone of voice
• Verbal pauses
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Types of Nonverbal Communication
• Types of nonverbal communication
•
•
•
•
•
•
Gestures
Emotion
Body Language
Posture
Facial Expression
Touch
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How do you communicate?
Think
• Think about a time when you
communicated nonverbally or think about a
time someone communicated with you in a
nonverbal way.
Share
• Was nonverbal communication an effective
way to communicate? Why or why not?
Discuss
•Mentor: How did you use nonverbal
communication when you traveled abroad?
•Mentee: How might you use nonverbal
communication when you travel abroad?
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Communication is Contextual
• Psychological: Who you are and what do you bring to the interaction?
This
includes, your needs, desires, values, and personality.
• Situational: Where are you communicating?
For example, an interaction that takes
place in a classroom will be very different from one that takes place in a bar.
• Environmental: What are your surroundings? Think about the furniture, location,
noise level, temperature, season, and time of day.
• Cultural: What are the norms
of behavior? Think about learned behaviors and rules
that affect the interaction. If you come from a culture (foreign or within your own country)
where it is considered rude to make long, direct eye contact, you will out of politeness avoid
eye contact. If the other person comes from a culture where long, direct eye contact signals
trustworthiness, then miscommunication can occur.
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Cultural Communication Game*
Match the behavior with the country or area of the world it is associated with.
The answer key is on the following slide.
Behavior
1. In this country, conversations
occur at a close physical proximity.
Moving away to establish distance
is considered unfriendly.
2. In this country it is important
not to shake hands or pass
anything with your left hand, as
this hand is used for hygiene
purposes only.
Country or Area of the World
Associated with the Behavior
A. West Africa
B. India
C. Mexico
3. In this country shaking one’s
head from side to side actually
signals agreement and interest in
what is being said or expressed. It
does not suggest disagreement or
disapproval.
*Please see the supplemental worksheet
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Answer Key
1. Mexico
2. West Africa
3. India
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Discussion: Cultural Interpersonal
Communication
Current Knowledge
•What do you know about the communication styles in the country you are
traveling to?
•Think in terms of verbal and non-verbal communication.
Needed Knowledge
•What do you still need to learn about in terms of interpersonal communication
(refer to slides 6 & 7) in your host country?
Action Plan
•Before going abroad how will you learn about interpersonal communication in
your host country?
•Mentor, please share your experience with interpersonal communication during
your study abroad experience.
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References
• Cultural Business Etiquette. (2000). U.S. Department of Commerce.
Retrieved from,
http://web.ita.doc.gov/ticwebsite/FAQs.nsf/6683dce2e5871df9852565
bc00785ddf/5724155beeacc58a85256eb600515742?OpenDocument
• Murrell, A. (2008). Interpersonal Communications PowerPoint
Presentation. The University of Pittsburgh.
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