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SLOVAK PRISM SEMINAR 2003
THE ROLE OF COMMUNICATION SKILLS
IN ENGINEERING
FOR SPECIALTY CHEMICALS INDUSTRIES
Paul Krajnik
Ciba Specialty Chemicals Ltd
Basle, Switzerland
Prism Seminar 2003
P. Krajnik
Ciba Specialty Chemicals
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THE ROLE OF COMMUNICATION SKILLS IN ENGINEERING
CIBA SPECIALTY CHEMICALS
GLOBAL PRESENCE
but
SOME BEHAVIOURAL DIFFERENCES BETWEEN OUR
SITES IN DIFFERENT CONTINENTS
Prism Seminar 2003
P. Krajnik
Ciba Specialty Chemicals
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Prism Seminar 2003
P. Krajnik
Ciba Specialty Chemicals
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THE ROLE OF COMMUNICATION SKILLS IN ENGINEERING
SPECIFIC TASKS AND DIFFERENCES
between
• SPECIALTY CHEMICALS INDUSTRY
MULTIPRODUCTS
but
LOW TONNAGE / y
MULTIPURPOSE EQUIPMENT
MIX BATCH / KONTI
MULTISKILLS NEEDS
• BULK AND COMMODITIES CHEMICALS INDUSTRY
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Ciba Specialty Chemicals
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POSITION OF ENGINEERING
Research
Process
Development
Technology
Process
Design
Basic
Engineering
Detail
Engineering
Implementation
Commissioning
Raw
material
Purchase
Optimization
Maintenance
Produktion
Marketing
Produkt
End User
Chemical Industry
Prism Seminar 2003
P. Krajnik
Ciba Specialty Chemicals
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THE ROLE OF COMMUNICATION SKILLS IN ENGINEERING
AVOID HUMAN ERROR
through
• BETTER COMMUNICATION
• TYPE OF COMMUNICATION
– FORMAL
EXAMPLES FOR FORMAL COMMUNICATION
– HANDBOOK FOR THE PLANNING PROJECTS
– R&M HANDBOOK
– EHS POLICY, EHS MANAGEMENT
– INFORMAL
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P. Krajnik
Ciba Specialty Chemicals
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THE ROLE OF COMMUNICATION SKILLS IN ENGINEERING
ERROR TYPE (by T.A. Kletz)
TYPE
PREVENT
MISTAKES
does not know what to do
BETTER TRAINING &
INSTRUCTIONS
VIOLATIONS
Decides not to do it
PERSUASION, CHANGES
MISMATCHES
Unable to do it
CHANGE HARDWARE OR
SOFTWARE
SLIPS & LAPSES OF
ATTENTION
CHANGE HARDWARE OR
SOFTWARE
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Ciba Specialty Chemicals
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Calendar time of asset (equipment)
Non
Programmed
Losses
Gross Operation Time
Yield
Losses
Net Operation Time
Value Added
Time
OEE
Defect
Losses
$
OPPORTUNITY
Programmed
Losses
Available time
GAP
Overall Equipment Effectiveness
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Ciba Specialty Chemicals
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Diverse Programs
TQM
?
Stilb.
EIM
SAMACO
Training
Program
EHS
Initiative
?
GMP
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Ciba Specialty Chemicals
ISO 9001
Culture
Assessment
9
GAPS
• Education and Training.
• Sustainable Systematic Technical
Improvement.
• Workers Involvement in Technical
Improvement.
• Identification of Employees with Tech.
Op. Goals.
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“Total Professional Leadership”
Strategic Plan
2002 -> 2005
Capacity
CoPA
CAPEX
Improve
People
Learn
Culture
TOTAL
LEADER
SHIP
Skills
Education
Training
Teach
Norms
- Acknowledgement
Values
- Ownership
Behavior - Commitment
- Communication
Do
Systems / Organization
SAMACO
TQM
ISO 9001
EIM
GMP
Near Misses Reporting
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Ciba Specialty Chemicals
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Education and Training
Conservation and actions to avoid recurrance
Horizontal replication of acquired knowledge
Return to original condition then improvement
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Ciba Specialty Chemicals
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Where/How does TPL thrive?
• In a stable environment with committed top management
• In a cooperative environment between company and
workers/unions
• As a long–term approach to management of assets
• Where support by line management is apparent
• Where a good study is done and a sound plan is executed
to coordinate actions / initiatives and eliminate gaps
• Where it is custom fit to the site needs
• Where employees can give input
• Where it’s successes are recognized and positively
reinforced
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Ciba Specialty Chemicals
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