Transcript Methods of Communication - Mind your own business Blog

Methods of Communication
The effects of good and poor
communication on WDP
What methods of communication do
WDP use to communicate?
Group Starter question:
1. Identify which methods of communication
WDP use to communicate. Separate
these into Oral, written and electronic
methods.
2. List the advantages and disadvantages
of WDP using each of these methods to
communicate.
Benefits and drawbacks of using Email
1.
2.
3.
4.
5.
6.
Benefits
Messages can be keyed
in and stored until
needed.
People can keep in
touch easily.
One message can be
sent to a number of
different people at the
same time.
Can be printed out
Attachments.
Messages can be
saved.
1.
2.
3.
4.
5.
6.
Drawbacks
Users need a modem
and computer and
provider.
Connections can be
lost.
Users have to check
their mail regularly.
Server problems will
affect communication.
Easy to delete
messages.
Messages can be
intercepted – not good
for confidentiality.
Benefits and drawbacks of WDP using
video conferencing
Benefits
1. Save people
travelling to
meetings (John).
2. Face to face
communication.
3. Saving cost and
time.
Drawbacks
1. Links may not be
good.
2. Hardware is
expensive.
3. Everyone needs to
be available at the
same time.
Benefits and drawbacks of WDP
meetings
1.
2.
3.
4.
Benefits
Everyone gets the same
information.
Issues can be
discussed freely.
Feedback can be given
and received,
immediately.
Problems can be sorted
quickly
1.
2.
3.
4.
Drawbacks
In large meetings there
is no way of checking
that everyone is
listening, or understood.
Not everyone is always
available.
Not everyone has
confidence to talk at
meetings.
Cost of travelling to
meetings.
Benefits and drawbacks of WDP
using a computerised system to
manage their finances.
1.
2.
3.
4.
Benefits
Speed – Can be used
to create invoices,
prepare budgets,
produce quotations,
keep track of travel
expenses.
Time saving –
calculations can be
made in a fraction of a
second.
Accuracy
Adaptability
Drawbacks
1. Complexity – Use of
Formulas
2. Set-up cost – Buying
hardware and software,
cost of training, and
updates.
Benefits of WDP having good
communication
Ensures that action is consistent and
coordinated.
Encourages motivation – as employees
feel they have a say.
Jobs can be completed correctly and on
time.
Provides shareholders, directors and
managers with information on which to
base decisions.
Provides feedback.
Drawbacks of WDP having poor
communication
Orders can be lost.
Poor motivation
Loss of shareholders
Increased workload – trying to mend
errors.
Poor business image.
EXAM QUESTION
1. The directors of WDP plan to use the internet to
advertise their new product range. Discuss
whether this is an appropriate method. (4 marks)
2. WDP also communicates with interested people
through its website, which has an e-mail facility.
What are the advantages, to WDP, of communicating
electronically via the website and e-mail.