Transcript Driving Quality through Women’s and Families Stories

Project Group – NHS Lanarkshire Midwives
Suzanne Sheerin Aileen Cunning Wendy Duffy Susanne Ross
Moira Mooney Amanda Kennett
Why Women’s Stories?
 Quality Ambition – Person Centeredness
 To give women a voice within Maternity Services
 Look beneath the surface experience
 Time to actively listen
Why Women’s Stories?
 To identify women that need extra help to deal with
their feelings or psychological trauma
 For Midwives to learn and reflect
 To identify themes within the stories and use these to
drive change
Effective Practitioner
 The team examined and evaluated the website
together.
 Specific analysis of the tools and learning activities
around person centeredness, communication
 The use of the Effective Practitioner website allowed
the team to examine various tools used to collect
women’s stories
 Tools used - You told us, Emotional Touchpoints,
How do you feel, Feedback Evaluation
Activities
 Study Session – Communication Skills
 To gain confidence for the project team when dealing
with conflict situations or conversations that become
difficult for the woman or the midwife
 Channels of referral for women
 Further examination of the Patient Story tools within
Effective Practitioner
Stories
 Project Midwives are using a variety of tools
 All areas of Maternity including the Community
 Excellent response from Women
 Interest generated within the Service
 Challenges – Privacy and Time
 Emotionally challenging for the Midwives
Moving On
 Examine themes from the stories
 Formulate actions to drive quality
 Interest from Midwives to expand the group
 Debriefing skills
 Feedback to all within the Healthcare Team