Transcript Stakeholder Information Session

Stakeholder Information Session
Feedback and Update
Feedback from July 2012 Session
• Issues raised
– Skills Planning
– Discretionary Grants
– Stakeholder Consultation
– Customer Service and Communication
• Action plan has been put in place to
address the issues.
Action Plan
• Skills Planning
– Challenge: Quality of information in SSP
– Interventions:
• FP&M sector to commit to skills development “for
competitiveness”
• Utilization of additional data sources
• Development of reliable baseline data
• Enhancement of SETA Research Capacity
– Progress: SSP
• Sub-sector discussions re industry strategies (e.g. 6Ps)
• OFO scoping workshops
Action Plan
• Skills Planning
– Progress: SSP (continued)
• SSP consultation workshops and focus group discussions
• Sourcing of additional research data (from research
institutions and employer/labour organisations)
• Fund allocation for detailed baseline study project
• Staff capacity building (knowledge transfer and mentoring)
conducted by Specialist Research Consultant contracted to
assist with the 2013/14 SSP Update
Action Plan
• Skills Planning
– Challenge: Onerous WSP/ATR submission process
– Interventions:
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Review of template and submission process
Staff capacity building
WSP/ATR dispute mechanism
Promotion of WSP/ATR submission in the sector
Capacity building of SDFs
Detailed analytical reports
Action Plan
• Progress: WSP/ATR
• New Grant Regulations being addressed during Information
Sessions and through the FP&M SETA newsletter and website.
• WSP/ATR template reviewed and streamlined for 2013/14
submissions
• Revised mandatory grant policy and procedures aligned to
new Grant Regulations underway
• Capacity building workshops planned for April 2013
• Staff exposed to industry processes and conditions through
factory visits to printing, packaging, pulp and paper mills.
More visits in pipeline to other industries.
Action Plan
• Discretionary Grants (DG)
– Challenge: Equitable distribution of DGs
– Interventions:
• Revised DG allocation strategy
• Promotion of DGs
• Enhanced monitoring & evaluation of DG projects
– Progress: DGs
• DG workshops held in Aug ’12 & Jan ‘13
• Newsletters and adverts placed, website updated
• 2012/13 DG application process completed
Action Plan
• Discretionary Grants (DG)
– Progress: DGs (continued)
• 2012/13 DG implementation process underway
• Monitoring and evaluation of previous years’ allocations
underway as part of tranche payment conditions
• Progress against predetermined objectives reported in
Quarterly Reports to DHET.
Action Plan
• Stakeholder consultation & benchmarking
– Challenge: Failure to utilise industry expertise
– Interventions:
• Involvement of industry experts in initiatives e.g. SSP,
qualifications development, OFO scoping
• Establishment of Communities of Expert Practice
– Progress:
• Consulted with Industry Experts on issues such as SSP, OFO
scoping (all sub-sectors), qualifications development
• Communities of Expert Practice established in certain
sectors for qualifications development.
Action Plan
• Stakeholder consultation & benchmarking
– Challenge: Lack of local and international benchmarking initiatives
– Interventions:
• Development of a benchmarking strategy.
– Progress:
• Sub-sector specific industry strategy discussions facilitated
in certain sectors
Action Plan
• Customer Service & Communication
– Challenge: Poor Stakeholder Communication
– Interventions
• Review of stakeholder communication strategy
• Establishment of central complaints handling system
• Staff capacity building on customer service and communication.
– Progress
• Stakeholder communication strategy implemented including
Stakeholder Database of more than 1800 contacts.
• Complaints system still under development (linked to MIS)
• Interventions implemented to raise awareness
on principles of good customer service.
Latest Developments
• Process analysis project to inform the SETA QMS
and MIS underway
• Alignment of SETA systems to New Grant
Regulations
• Drive for closer collaboration with FET Colleges
• Drive for placement of graduates (with a bias
towards FETs) and unemployed learners
• Appointment of CEO
• Relocation of JHB and CT Offices
Thank You
Questions