Transcript Organizational Behaviour Chapter 1 - Introduction

Chapter 1
Organizational Behaviour
Organizational Behaviour
Dave Ludwick, P.Eng, MBA, PMP
Chapter 1: Organizational Behaviour
• OB – a field of study that investigates the impact that
individuals, groups and structure have on the behaviour
within Orgs
• Behaviour – actions, attitudes, performance
• Organizations – consciously coordinated groups of people
that function continuously to achieve a goal
Organizational Behaviour
Dave Ludwick, P.Eng, MBA, PMP
How has the work place changed?
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More demand for brain power, less physical labour
Computers are integrated into more jobs
More jobs involve decision making and problem solving
Most jobs require team work
Canadian companies are influenced by global economy
and cross cultural factors
Organizational Behaviour
Dave Ludwick, P.Eng, MBA, PMP
Top Challenges for Managers
• At the Organizational Level
– Maximizing productivity
– Sourcing and developing an effective workforce
• At the Group Level
– Working with others, in teams
– Ability to adapt to the changing job
• Individually,
– Job satisfaction is of greater concern to more people
– Employees expect and want more empowerment
– There is greater strain on morals and ethics
Organizational Behaviour
Dave Ludwick, P.Eng, MBA, PMP
Thinking about Job Satisfaction
• Employees have more expectations for their job
• Employees will be more productive in satisfying jobs
• Employees are taking more control over their careers
Why should I work for you?
• Salary
$50000 per yr
Dollars
• Cost =
$50k x ½ x ½
$15000
Cost of a New Employee
Time
Organizational Behaviour
Dave Ludwick, P.Eng, MBA, PMP
Thinking about Empowerment
• Managers are now coaches, advisors, sponsors, not just
bosses
• Employees want clearly defined roles and responsibilities
• They want to be in charge of how they do their jobs
– Manager defines the What
– Employee defines the How
• Example: Westjet page 8
– Take a trip over to www.westjet.com to see employee quotes
– How a Westjet employee saved Air Canada
Organizational Behaviour
Dave Ludwick, P.Eng, MBA, PMP
What does it mean for Managers?
• Its all about interpersonal skills
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Listening skills
Empathy skills
Ability to speak clearly
Ability to lead, not just manage
• Fortune 500 CEOs say the single biggest reason why
managers fail is poor interpersonal skills
• Chapter 2
Organizational Behaviour
Dave Ludwick, P.Eng, MBA, PMP