Transcript Chapter 04

Understanding the
Basic Team Processes
Chapter 4
4-1
Motivation

Social Loafing
 Free
riders
 Sucker
effect
 Contributing
Factors:
No need for coordination of efforts
 Individual performance unaccounted for
 Unaware of others’ efforts

4-2
Motivation

Increasing Group Motivation
 Task
Job Characteristic Model
 Task interdependence

 Evaluations

Individual and team based
 Team

and Rewards
Efficacy
Team potency
 Commitment

and Cohesion
Group cohesion
4-3
Group Cohesion

How Cohesion Affects the Group’s Performance
 Bidirectional
positive influence
 Cohesion
important when task requires:
 Interdependence
 Interaction
 Coordination
 Cohesive


teams:
Better prepared to handle conflict
More conformity
4-4
Group Cohesion

Building Group Cohesion
 Characteristics
of Cohesive Groups:
 Similar attitudes/personal goals
 Time together
 Smaller teams
 Group incentives
 Building
Cohesion:
 Training in social interaction skills
 Training in task skills
 Team success and reward for success
 Team leader behavior
4-5
Team Roles

Role Problems
 Role
ambiguity
 Role
conflict

Leads to:
Stress
 Decreased satisfaction and morale
 Increased turnover
 Decreased participation

 Solutions:
Make important roles explicit
 Prioritize tasks

4-6
Team Roles

Types of Team Meeting Roles
 Leader
or Facilitator
Develop agenda
 Ensure information is shared and understood
 Remove internal problems

 Recorder
Notes key decisions and assignments
 Minutes
 Sometimes acts as scribe

 Timekeeper
4-7
Task and Social Behaviors

Task Behaviors
 Information

Social Behaviors
 Social

sharing and behavioral assistance
recognition and encouragement
Balance depends on:
 Characteristics
of group
 Maturity level of group
 Nature of task
4-8
Task and Social Behaviors

Insert Figure 4.1: Task and Social Support
in Teams (p. 72)
4-9
Team Adaptation and Learning

Shared mental models
 Related


to the task and how team operates
Considerations: accuracy and degree of agreement
Transactive memory
 Awareness
of knowledge possessed by team
members
 Benefits coordination and problem-solving
4-10
Team Adaptation and Learning

Using Feedback
 Best
feedback is positive and negative
Improves mental model
 Requires safe environment


Group Process Observations
 Best
if completed by team member
4-11
4-12
4-13
4-14
Activity Continued
4-15