Transcript carnevale&stone

Beyond the Golden Rule
Carnevale & Stone
• Approaches to Diversity
• Definitions of Managing & Valuing Diversity
• Positive Organizational Conditions
• Organizational Barriers
• Before Implementing Diversity Initiatives
• Examples of Diversity Initiatives
Approaches to Diversity
• Compliance
• Affirmative Action or Equal Employment
legislation
• Reactive, ‘punitive’
• Value Diversity
• Manage Diversity
Definitions
• Diversity
• Differences among people based on their group
identification
• Culture
• Values and practices of a group of people who
interact over time
• Acquired through socialization in family settings
• Shapes individuals’ self perceptions and world
view
Definitions
• Valuing Diversity (VD)
• Treating others as they wish to be treated -according to their values (platinum rule)
• Values
– Standards used to determine the rightness of something
• Managing Diversity (MD)
• Implementing initiatives across all organizational
levels
• VD & MD imply transformation of org culture
• See also Stephan, Cox defn
Positive Organizational Conditions
• Upper mgt has flexible & open-minded view of
characteristics of a good manager
• Employees of different backgrounds know &
behave in ways that allow them to enter power
circles
Organizational Barriers
• Formal & informal obstacles
• Subtle prejudices
• (Similar to Brief et al, Stephan)
• Poor career development planning
• Hostile working climate in upper management
• Unawareness of political skill in non traditional
employees
• Perceived comfort of being with similar others
• Work-family imbalance
Before Implementing Diversity Initiatives
• Get leadership commitment
• Buy in vs. commitment
• Going through the motions vs. being personally involved
• Do not proceed without commitment
• Plan a strategy to get commitment
• Steps to ensure commitment
• Ensure accountability
• Leadership involvement in planning
Examples of Diversity Initiatives
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Communication
Training and Education
Employee involvement
Career planning & development
Performance & Accountability
Culture change
• Which of the above are MD vs. VD?
– See Stephan, Cox
Examples of Diversity Initiatives
• Communication Activities
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Senior-management communications
Diversity mission
Organizational Mission statements
Diversity policy
Articles in organizational newsletters
Examples of Diversity Initiatives
• Training & Education
• Skills & awareness training for employees, board
of trustees,
• Incorporate into mainstream training prgs
• See also Stephan ch 4
Examples of Diversity Initiatives
• Employee involvement in
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Task forces
Focus groups
Networking groups
Diversity councils
Corporate/Business unit advisory committees
Examples of Diversity Initiatives
• Career development & planning
• Mentoring
• Specify career paths
• Developmental programs for non traditional
employees
• Educational programs
• e.g., MBA, remedial etc
• English as a second language programs
Examples of Diversity Initiatives
• Performance & accountability
• Quantitative & qualitative measures of diversity
performance
• Link measures of diversity performance to other
corporate objectives
• Performance evaluation measures include diversity
measures
• Reward behaviors that reinforce diversity
Examples of Diversity Initiatives
• Culture change
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Conduct research to diagnose internal processes
Benchmark against other companies
Corporate strategies
Link diversity principles to benefits supporting diverse
needs
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Recruitment policies
Flexible work schedules
Child and elder care
Pay equity
Benefits for gay & lesbian partners
Retention of older workers
Mental and physical disability
Training & Education
• Awareness
• Increase awareness of diversity issues, reveal
unexamined assumptions, stereotyping tendencies
• Skills
• Provide skills to deal with workplace diversity
effectively
Objectives of Awareness Training
• Information about diversity
• About different identity groups
• Awareness/sensitivity to biases or assumptions
• Via experiential exercises
• Assess attitudes & values
• Correct stereotypes/myths
• Treat others as individuals not as groups
• Encourage individual/group sharing
• Effective intercultural communication
Objectives of Skills Training
• Build new skills for diversity interactions
• Intercultural communication skills
• Flexibility/Adaptability
• Reinforce existing skills
• Facilitation skills
• Make an inventory of methods of skill building
• Also need
• Candor
• Egalitarianism
Beyond the Golden Rule
Carnevale & Stone
• Approaches to Diversity
• Definitions of Managing & Valuing Diversity
• Positive Organizational Conditions
• Organizational Barriers
• Before Implementing Diversity Initiatives
• Examples of Diversity Initiatives