Transcript Slide 1 of 10 BUSINESS MANAGEMENT Real-World

GLENCOE
BUSINESS MANAGEMENT
Real-World Applications & Connections
Section
14.1
How Groups Behave
In this section:
Within organizations, there are groups—two or more people—who
share a common purpose. This section discusses:
• Groups Within Organizations
• Group Behavior
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GLENCOE
BUSINESS MANAGEMENT
Real-World Applications & Connections
Section
14.1
How Groups Behave
What You’ll Learn
• The differences between formal and informal work groups.
• Why employees join informal work groups.
• The factors that influence how groups behave.
• The meaning of “groupthink.”
Copyright © Glencoe/McGraw-Hill
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GLENCOE
BUSINESS MANAGEMENT
Real-World Applications & Connections
Section
14.1
How Groups Behave
Why It’s Important
To supervise groups effectively, managers must understand the
dynamics of group behavior.
Copyright © Glencoe/McGraw-Hill
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GLENCOE
BUSINESS MANAGEMENT
Real-World Applications & Connections
Section
14.1
How Groups Behave
Key Terms
• formal work group
• group cohesiveness
• informal work group
• group conformity
• group norms
• groupthink
Copyright © Glencoe/McGraw-Hill
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GLENCOE
BUSINESS MANAGEMENT
Real-World Applications & Connections
Section
14.1
How Groups Behave
Groups Within Organizations
In general, organizations contain two kinds of groups:
• formal work groups
• informal work groups
Copyright © Glencoe/McGraw-Hill
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GLENCOE
BUSINESS MANAGEMENT
Real-World Applications & Connections
Section
14.1
How Groups Behave
Group Norms
• informal rules adopted by a group to regulate the behavior of
group members
• don’t govern every action in a group, only those important to the
group’s survival
• may be based on shared cultural values
Copyright © Glencoe/McGraw-Hill
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GLENCOE
BUSINESS MANAGEMENT
Real-World Applications & Connections
Section
14.1
How Groups Behave
Group Behavior
Informal work groups share similar types of behaviors, including:
• Group Cohesiveness—the degree of attraction among group
members.
• Group Conformity—the degree to which group members accept
and follow group norms.
Sometimes group pressure and conformity can lead to:
• Groupthink—when group members lose their ability to think as
individuals and conform at the expense of their good judgment.
Copyright © Glencoe/McGraw-Hill
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GLENCOE
BUSINESS MANAGEMENT
Real-World Applications & Connections
Section
14.1
How Groups Behave
Group Conformity
Individual members tend to conform to group norms under
certain conditions:
• when group norms are similar to personal attitudes, beliefs, and
behavior
• when they do not agree with the group’s norms but feel pressure to
accept them
Copyright © Glencoe/McGraw-Hill
Slide 8 of 10
GLENCOE
BUSINESS MANAGEMENT
Real-World Applications & Connections
Section
14.1
How Groups Behave
Copyright © Glencoe/McGraw-Hill
Slide 9 of 10
GLENCOE
BUSINESS MANAGEMENT
Real-World Applications & Connections
Section
14.1
How Groups Behave
Fact and Idea Review
1. What is the major difference between formal and informal
groups?
2. Name two things than often cause employees to join or initiate
informal work groups?
3. Give three factors that influence a group’s cohesiveness.
4. Describe two situations in which group members are likely to
conform to group norms.
Copyright © Glencoe/McGraw-Hill
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