Transcript Chapter 11 - Beulah School District 27

Conflict Resolution
Chapter 11
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• What is Conflict?
• Struggle between people who disagree
• Verbal, physical, or both
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Why Conflicts Occur
• What creates conflict for one might not be
the same for someone else
• Situational factors, personality differences,
and power struggles
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Situational Causes
• Any situation that dissatisfies people
• I.E concession stand waiting time??
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Personality Differences
• Values can clash
• If tolerance for differences is low, conflict
even more likely
• One is outgoing, the other isn’t
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Power Struggles
• People feel a need to be in control
• Can spur conflict
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The Real Issue
• Preventing conflict not the issue
• Fact of life
• normal
• Conflicts have to be handled appropriately
or individuals and society pay a heavy
price
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Group Conflict
• Orientation – when members decide how to
relate to each other
• Formation = members must work together to
develop goals
• Coordination = as group does its work, problems
arise and new solutions are needed
• Formalization = group finishes its work, earlier
conflict is often forgotten
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• Every year more than 2 million Americans
are injured by violence
• 500,000 require treatment in hospital ER
• Twice as much money is spent caring for
victims of violence as for treating people
with AIDS
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• More American teens die from gunshot
wounds than from all diseases combined
• Alcohol contributes to 55% of domestic
violence
• It is more likely trigger of violence than are
mental disorders
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Negative Results
• Negative emotions rise
– Anger, frustration, fear, pain, humiliation,
sorrow or bitterness
• People can become ill
– Angry and combative can suffer sickness
– Sleep and eating patterns may be affected
– Can cause stress which leads to ulcers and
heart disease
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• People say things they don’t mean
• In the heat of anger
• Say and hurt another person’s feelings
• Damage is done, difficult to remove
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• Relationships suffer
– Break up friendships and families
– Feuds last a lifetime
– Damaged work relationships can cause loss
of a job
• Violence may occur
– Tempers flair, argument can escalate to
physical aggression
– Injury and even death
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Violence in Society
• The number of people who accept
violence and participate in it is growing
larger
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Cost of Violence
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Too great to measure
Your family helps pay the cost
Treating victims in hospital ER’s
Putting criminals through the justice
system
• Loss of human potential
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• Fear or violence causes 160,000 students
each day to skip classes
• Loss of education causes students to be
less prepared for further education and
careers
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• Violence among teens are on the rise
• In a 4 year period
• 317 out of every 100,00 arrests to over
430
• 36% increase
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• Violent behavior comes from people who
often have no regard for victims
• Out of touch with the effects of their
actions
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Learned Behavior
• Violent behavior is learned
• Learn from adults and TV or movies
• Message in sports, music and some
games
• Can be unlearned by practicing conflict
resolution
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Resolving Conflicts
• Skillful Resolution
– Use words, not fists
– Take pride in using your mind
• Take charge of the situation
– Make the decision to resolve conflict
peacefully
– Don’t satisfy other persons wish to fight
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• Try to talk in a location where there are
few distractions
• When you talk, take turns
– Use active listening skills
• Show respect in order to get respect
• Control your voice
– Yelling provokes yelling
– Stay calm
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• Speak the truth
• Control your tongue
• Name calling, cursing, promote conflict
• Use “I” messages
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• Use body language effectively
– Stand firm, don’t stand too closely
• Value your own safety
• Keep out of danger
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Avoiding Conflict
• Minor or temporary conflicts may not be
worth the time and effort needed to
resolve
• A friend is always late, pick an earlier time
• Adjust your behavior
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Make a pledge to avoid Conflict
• See the positive side in situations
– Don’t focus on negative
• Change the subject
– Avoid tension
• Defuse the situation with confidence
– “This isn’t important enough to fight about”
• Don’t be easily irritated
– They may be just antagonizing you
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Examining Your Attitudes
• Do you have a defensive nature?
• Taking everything personally
• Low self esteem
• Work on self esteem to change your
attitude
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Mediation
• An unbiased third party helps settle
differences
• Find one on your own
• Friends, family, teachers, counselors
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Peer Mediation
• Process in which specially trained
students help other students resolve
conflicts peacefully
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Remain neutral
See solutions others might not
Learn to ask questions to clarify thoughts
confidential
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Peer Mediation in Action
• 1- each person is asked to calmly give his or her
version (no interruptions)
• 2- each then states what he or she wants the
other to do
• 3- mediator asks each what they are willing to do
• 4- parties eventually agree on the solution or
may need adult intervention
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Avoid Gangs
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Gangs thrive on conflict
Promotes hatred or outsiders
Routinely translates actions into violence
Gangs prey on people who need
inclusions and want to belong
• Once in a gang, hard to get out
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ND Statistics
• 4,370 new victims (new = unduplicated
for calendar year) received services from
crisis intervention centers in North Dakota.
This number reflects a 6% increase from
2004.
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• 5,062 incidents of domestic violence were
reported to crisis intervention centers in
North Dakota. This reflects a 13%
increase from 2004.
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• At least 4,961 children were directly
impacted by these incidents.
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• 843 primary victims and 349 secondary
victims were served by 18 sexual assault
crisis centers throughout North Dakota.
• At least 762 (90%) of the victims were
female.
• At least 791 (94%) of the assailants were
male.
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• 69% of the crimes were reported to law
enforcement.
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• In 2003, 5,570 young people ages 10 to
24 were murdered—an average of 15
each day. Of these victims, 82% were
killed with firearms (CDC 2006).
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• In 2004, more than 750,000 young people
ages 10 to 24 were treated in emergency
departments for injuries sustained due to
violence (CDC 2006).
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• An estimated 30% of 6th to 10th graders in
the United States were involved in bullying
as a bully, a target of bullying, or both
(Nansel et al. 2001).
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• Direct and indirect costs of youth violence
(e.g., medical, lost productivity, quality of
life) exceed $158 billion every year
• (Children's Safety Network Economics &
Data Analysis Resource Center 2000).
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• Among 10 to 24 year olds, homicide is the
leading cause of death for African
Americans, the second leading cause of
death for Hispanics, and the third leading
cause of death for American Indians,
Alaska Natives, and Asian/Pacific
Islanders (CDC 2006).
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• Of the 5,570 homicides reported in 2003
among 10 to 24 year olds, 86% were
males and 14% were females (CDC
2005).
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• Risk factors increase the likelihood that a
young person will become violent.
• However, risk factors are not direct causes
of youth violence; instead, risk factors
contribute to youth violence
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Individual Risk Factors
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History of violent victimization or involvement
Attention deficits, hyperactivity, or learning disorders
History of early aggressive behavior
Involvement with drugs, alcohol, or tobacco
Low IQ
Poor behavioral control
Deficits in social cognitive or information-processing
abilities
High emotional distress
History of treatment for emotional problems
Antisocial beliefs and attitudes
Exposure to violence and conflict in the family
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Family Risk Factors
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Authoritarian childrearing attitudes
Harsh, lax, or inconsistent disciplinary practices
Low parental involvement
Low emotional attachment to parents or
caregivers
Low parental education and income
Parental substance abuse or criminality
Poor family functioning
Poor monitoring and supervision of childre
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Peer/School Risk Factors
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Association with delinquent peers
Involvement in gangs
Social rejection by peers
Lack of involvement in conventional
activities
• Poor academic performance
• Low commitment to school and school
failure
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Community Risk Factors
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Diminished economic opportunities
High concentrations of poor residents
High level of transience
High level of family disruption
Low levels of community participation
Socially disorganized neighborhoods
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