Transcript Slide 1
The MALPH Marketing Project
Challenges and Opportunities
for Communicators
Gray R. Reynolds, MA
Communications Manager/PIO
Washtenaw County Public Health Department
My Background
BA, Journalism; MA, English/Communications.
22+ years in for-profit, corporate:
Communications
Public relations
Media relations
Investor relations
Director of Corporate Communications for two large
Detroit-based corporations.
Adjunct Professor at EMU.
Limited not-for-profit experience.
<1 Year in Public Health!
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My Vantage Point
As I wasn’t involved in the development of
the marketing toolkit, I can be objective.
As a former journalist, I can judge and
comment on the receptivity of the media to
this material.
As a former private sector (public company)
employee, I can juxtapose corporate best
practices with these marketing activities.
As a new, yet experienced employee, I can
offer suggestions for future improvements.
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What Works1
This is a best practices strategy for
marketing communications, and it is
particularly effective when:
A larger, central entity desires to orchestrate a
unified, multi-unit communication campaign.
Units/departments are geographically dispersed.
Units/departments have uneven talent and the
capability to produce and distribute professionallevel communications.
A centralized web infrastructure already exists
from which to distribute communications.
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What Works2
As a message-centric strategy, it’s
effective, because:
Each health department is delivering the same
set of messages in a similar timeframe;
everyone stays on topic.
Units/departments benefit from the synergy of
dealing with the same topic in the same
timeframe; they can collaborate with one
another, if necessary.
The collateral has the same look and feel,
creating a recognizable brand for the media;
creates a monthly relationship between the
LPHD and the media.
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Words of Wisdom
“It’s a lot easier to throw grenades than to catch them.”
--President Lyndon B. Johnson
“Critics are like eunuchs in a harem. They’re there every
night, they see how it should be done every night, but
they can’t do it themselves.”
--Brendan Francis Behan
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Issues and Obstacles1
Discordant subjects intermingled.
Too many topics to cover with any level of
depth.
Low or no news value for larger media
outlets, unless hooked to national stories or
localized to compelling countywide
statistics.
Shifts us backwards from a two-way
symmetrical model to a press agentry
public relations model.
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Issues and Obstacles2
Can be perceived as health department
propaganda, resulting in low/no coverage.
Usually doesn’t fill news holes.
This information is easily obtainable elsewhere.
Alters our relationship with the media.
Are we creating an expectation of “free ink?”
Should/does the media feel an obligation to
comply?
The large amount of information makes
surveillance difficult.
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Issues and Obstacles3
Creates news “clutter.”
Press release + 4-5 fact sheets per
e-mail/fax/snail mail, is a lot of information.
Too much information overwhelms reporters
with deadlines. The more concise the better.
Will “real news” get lost?
Each contact with the media should be a
win-win; is it, when we try to control the
agenda?
Will they respect us in the morning?
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Suggestions for Improvement
Make it:
a Win-Win
Credible
Accessible
Relevant
Simple
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Suggestions for Improvement1
Make it Simple:
Focus press releases on a single issue with
highly related components.
Don’t overwhelm reporters with endless detail.
Use a sniper rifle, not a shotgun. If they need
more detail, they’ll ask.
Make it a two-way transaction with reporters.
Listen for what they need first, give it to them,
then volunteer additional information.
Prepare information that is even more concise
for radio and TV media.
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Suggestions for Improvement2
Make it Relevant:
Tie the MALPH information to national or local
events/statistics or news for your reporters to
demonstrate its relevancy/newsworthiness.
Look for every opportunity to localize, localize,
and localize the information to the reader- or
listener-ship of your local media.
Open a dialogue with reporters/editors to
discuss their needs in regard to the subject
matter expertise your LPHD can provide.
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Suggestions for Improvement3
Make it Accessible:
Create electronic pitch letters with links to this
information on your website. Prospect for news
directors.
Distribute press releases with links to fact
sheets. Create an electronic archive of useful
fact sheets and advertise its availability to
reporters.
Audit your media distribution list to determine
how members of the media prefer to receive
their information. Customize your distribution
accordingly.
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Suggestions for Improvement4
Make it Credible:
Brand your LPHD as the subject matter expert
on specific topics. Communicate your expertise
to the media. Consider establishing formal
media partnerships.
Volunteer you LPHD’s expertise in situations that
warrant it.
Choose your “hill to die on” and pass up
opportunities to push low-value, easily
accessible information. Be the go-to source for
health expertise and tough questions.
Develop techniques to distinguish your hard
news from your soft news so the media won’t be
confused.
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Suggestions for Improvement5
Make it a Win-Win:
Use the MALPH marketing project to
introduce the media to your LPHD and its
expertise. Build roads where none
previously existed.
In smaller or remote markets without
daily periodicals, your LPHD may become
the health information provider/reporter.
Develop relationships based on trust to
establish a truly symbiotic partnership.
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Food for Thought
Additional Considerations:
Surveillance: Consider using “media listening
posts” when you can’t afford to monitor your
coverage.
Entrée: Think short-term first. Use the MALPH
marketing project to establish contacts where
none existed before. Parlay these contacts into
fruitful relationships.
Modification: Consider a more drastic
alteration of the press release to localize
information up-front.
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Final Thoughts
It’s only a tool, and it won’t make or
break your public/media relations
efforts. Treat it accordingly.
As a tool, consider the many different
ways you can use the prepackaged
information.
Have fun with it! If you use it wisely,
it can only improve your efforts.
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The MALPH Marketing Project
Q&A