Transcript Document

Contact Center Deployment
Options
Speech Recognition and Asterisk
Gerd Graumann
Director, Business Development
[email protected]
Overview
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Speech-enabled Asterisk platform
viable for Contact Centers of all sizes.
Paradigm shift
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Technology is here.
Price point is here.
Examples
The Paradigm Shift
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Customized Enterprise Applications
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Millions of Dollars
Open Systems & Packaged Applications
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Thousands of Dollars
The Paradigm Shift
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Applications
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Affordable Speech Recognition
Technology
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Open and standards-based Platforms
Deployment Parameters
The challenge
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Limited Budgets
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Few committed resources
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Short implementation cycles
Solution
Packaged apps and open systems:
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Substantially reduced cost
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Minor customization
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Fast deployment
Application interfaces
Four ways to write Asterisk-based speech applications:
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Voice XML
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Java
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C API
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Dial Plan
Contact Center Example
Prosodie
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Outbound Customer
Satisfaction Survey
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Enables Agent Performance
Metrics
Contact Center Example
Dirigo
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Speech-driven auto attendant
ACD
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Enterprise level solution, also
available for Small to Midsized Contact Centers.
Summary
Speech-enabled Asterisk: Contact
Center ready
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Opportunity is here.
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Technology is here.
Thank You!
Gerd Graumann
Director, Business Development
[email protected]