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Business Transformation in One Year!
Curated by Illuminar – The Digital Enterprise Digest by Avaali
So Who Was Digitally Transforming in 2015?
Important Questions to Consider?
• Did Digital Transformation Rank High for
Businesses?
• What Roles took up Evangelizing Digital
Transformation?
• What were the Top Industries Evangelizing
Digital Transformation?
• What were the Key Challenges for
Executing a Digital Transformation
Mandate?
Changing customer experience expectations are
driving organizations to respond and hone their
digital transformation roadmap.
“Over 50% of the organizations identified business transformation as a top priority with
C-Level executives driving the change in 75% of the cases”
Srividya Kannan, Editor, Illuminar
Customer Journey Maps in Understanding Customer
Expectation
Understanding Customers
• New generation customers recognize the
importance of customer experience
• Making
the
Customer
Experience
interactive
• IoT helps brands personalize Customer
Experience
• Effective
Customer
Experience
&
Engagement Strategies
The customer experience is the next competitive
battleground
“In today’s digital age where customers have easy access to massive amounts of
information, customer loyalty is not what it used to be!”
Srividya Kannan, Editor, Illuminar
Risks in a Digital World – Dealing with Insider Threat
Mitigating Internal Cyber Threats
•
•
•
•
Establishing clear cyber security guidelines
Role Based Authorization
Automating the process
Continuous risk monitoring
Cyber security efforts are often directed towards the
threat of outsiders but the threat could come from
within an enterprise!
“One of the biggest security threats is employees as they may damage systems either
through incompetence or on purpose.”
Ms. Pratima Ram, Former Country Head , USA ,State Bank of India.
Bridging the Digital Talent Gap
How to Bridge the Digital Divide?
•
•
•
•
Have an Overall Digital Vision
Understand Skill Gaps in the Organization
Formulate a Relevant Curricula
Implement Frequent Assessment Module
Change is indeed the new normal for enterprise
success. Recognizing the need for change and
controlling its execution is imperative!
“One of the biggest security threats is employees as they may damage systems either
through incompetence or on purpose.”
Mr. Vijay Sethi, CIO and Head of CSR at Hero Motocorp Ltd.
Creating New Digital Revenue Streams
Organizations that Build Success Digital
Revenue Streams
•
•
•
•
•
•
Amazon
Royal Caribbean Cruise
General Electric
Walt Disney
Nordstrom
Payment Banks
Enterprises are going beyond just cost reduction opportunities,
to transform processes, launch new business models and
deliver superior customer experiences!
“In todays always-on society, the need for digital content is omni-present. It is no longer
enough to have traditional means of reaching the customer.”
JAY KELLER , Vice President Project Management Office & Vice President Information Services / CIO, Our Daily Bread Ministries
New Digital Revenue Streams
Investing into Digital Revenue Streams
•
•
•
•
•
Invest time & effort
Invest to define a model
Invest to create a pilot
Invest in sanity check
Invest in communication & collaboration
One-third of the top 20 firms in industry segments will be
disrupted by new competitors within five years and now
it’s a matter of either transforming or perishing.
“Digital has resulted in low entry barriers across industries causing long established
boundaries to get narrower. New entrants often have low costs and also scale quite fast.”
Mr. R R. Belle, Founder MD and Ex CEO, SBI General Insurance Co. Ltd.
Direct to Consumer Prowess with Digital
Enterprises leading DTC Models
•
•
•
•
•
Stay Connected with Starbucks
Social Networking with Accor
Stay Personalized with Liazon
Stay Relevant with Ancestry.com
Stay Collaborative with Medium.com
Going direct to the consumer has always existed, however,
digital has brought in benefits in terms of shrinking time to
reach customer as well as the associated costs.
“While digital is a great tool to reach consumers directly, it is also a double edged sword –
consumers are less patient online.”
Srividya Kannan, Editor, Illuminar
Driving Process Excellence in Accounts Payable with Digital
Benefits of Automating Accounts Payable
•
•
•
•
Improved Product Efficiency
Savings of Time & Cost
Improved Audit Compliance
Maximizing Productivity
An average enterprise receives close to 75% of its invoice in
manual format, the cost of data extraction from these invoices
is a cumbersome and potentially error prone process.
“Choice of technology in the P2P space is very important. It is imperative that solution in
which you invest is robust, scalable and flexible with single point of contact to suppliers.”
Mr. Chetan Trivedi, Chief Information Officer, Hindustan Zinc Ltd
Changing the Shared Service Landscape with Robotic Process
Automation
Processes to be Effected by RPAs in Existing
Business Models
•
•
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High volume processes
Repetitive processes
Invoice processing
Service request processing
Order processing
Robotic Process Automation (RPA) is likely to leap process
automation to a completely new level where people and
shared service location are going to take a step back!
“RPA maturity is currently in an early transitionary phase. It is most likely at the beginning of a
phase wherein some of the tedious and routine tasks will largely be taken over by RPAs.”
Mr. Steve Halliday, Director, Steve Halliday Consulting Ltd.
AI and the Future of Enterprises
Use Cases of Artificial Intelligence
•
•
•
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Prevention of Cyber Attacks
Automated Reporting
Predicting Consumer Behavior
Data Monitoring
Alert Mechanisms
The value of AI to enterprises cannot be under
estimated. Chatbots, predictive intelligence, and
robot PA’s are fast becoming reality in enterprises.
“The world’s largest information exchange is slowly but steadily leaning on AI to improve
search results, contextual learning and natural language searches with the help of AI.”
Srividya Kannan, Editor, Illuminar.
The Intelligence of Everything
Consequences of AI on existing enterprises
• Automation of routine tasks
• Transformation of customer service
• Greater role for analytics
Technology is transforming enterprise processes, driven
by ubiquitous mobile connectivity, on demand
computing, robotics and a new class of connected things.
“AI will lead to worker displacement similar to the way that manufacturing workers were displaced by
machines… Some programming jobs will also be at risk, as machines learn to program themselves.”
Mr. Sankarson Banerjee, CTO – Projects, National Stock Exchange of India Limited (NSE)
Thank You
For Your Continued Patronage & Readership!
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