Transcript Challenge and Opportunity - Council of Collaboratives

Challenge and Opportunity:
A Service Integration Model to Build, Modify and
Sustain Programs and Services for Children and
Families
Dawn Ganje
Consultant, Marketing Management
Colleen MacRae
Coordinator, Polk County Collaborative
September 29, 2006
Dawn Ganje, Marketing Management and Colleen MacRae, Polk
County Collaborative – MACMH
September 2006
www.councilofcollaboratives.org
Collaboration
Collaboration…..
1: to work joint with others
in an intellectual
endeavor 2: to cooperate
with or willingly assist an
enemy of one’s country
3: to cooperate with an
agency or instrumentality
with which one is not
immediately connected
Dawn Ganje, Marketing Management and Colleen MacRae, Polk
County Collaborative – MACMH
September 2006
www.councilofcollaboratives.org
What is the NW MN Council of
Collaboratives?
 45 Member Agencies
20 School Districts, Special Education Districts,
Community Action Programs, Community
Corrections, County Government, Mental Health,
Human Services, Law Enforcement, and Public
Health agencies
Mission Statement…..
The Northwest Minnesota Council of Collaboratives
is a coalition of public and private agencies
working together to improve the lives of children
and families in northwest Minnesota.
Dawn Ganje, Marketing Management and Colleen MacRae, Polk
County Collaborative – MACMH
September 2006
www.councilofcollaboratives.org
Context in Which We
Deliver Services
 Geographic service area is 6,127 square miles of Northwestern
Minnesota
 Population density average is 9.2 people per square mile
 Declining population due to fewer employment opportunities
and smaller family size
 Decline in small businesses with resulting longer distances to
big retail centers
 High elderly population
 Natural Disasters - Red River Valley Flooding of 1997, 2002
and portions annually
 Increase in methamphetamine production and usage
Dawn Ganje, Marketing Management and Colleen MacRae, Polk
County Collaborative – MACMH
September 2006
www.councilofcollaboratives.org
Challenges to Service
Delivery in Rural Areas
 Distances covered to access services
 Lack of public transportation
 Misperceptions of rural living
 Dependence on use of technology which is not
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always reliable/cost effective
Community perceptions/acceptability of utilizing
services
Ability to hire/retain qualified professionals
Mobility of residents
Weather
Dawn Ganje, Marketing Management and Colleen MacRae, Polk
County Collaborative – MACMH
September 2006
www.councilofcollaboratives.org
Catalyst for Change
 What event (tragic or magic) naturally brings
stakeholders together?
 Take the lead: identify the center of community
 Assess which partner(s) needs to be at the table
and start the conversation
 “When a problem extends beyond the boundaries of a
single organization and involves others, solutions require
activity across – and on the edge of – the organizational
boundaries.”
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L.K. Bradshaw
Dawn Ganje, Marketing Management and Colleen MacRae, Polk
County Collaborative – MACMH
September 2006
www.councilofcollaboratives.org
Define a vision, focus and
purpose for coming together
 Engage leaders
 Identify rules of engagement (set ground rules and
expectations)
 Eliminate barriers to participation
 Begin developing a plan
“To a Leader, the needs of the future take precedence
over the demands of the present.”
- Carl Neu
Dawn Ganje, Marketing Management and Colleen MacRae, Polk
County Collaborative – MACMH
September 2006
www.councilofcollaboratives.org
Management Structure
Dawn Ganje, Marketing Management and Colleen MacRae, Polk
County Collaborative – MACMH
September 2006
www.councilofcollaboratives.org
Communicate
 Regular Meetings
 Coordination of Effort
 Enhanced communications
 Teleconferencing
 Relationships beyond our region
 www.councilofcollaboratives.org
 www.nwmnconnections.org
Dawn Ganje, Marketing Management and Colleen MacRae, Polk
County Collaborative – MACMH
September 2006
www.councilofcollaboratives.org
Strategies
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Collaboration/partnership development
Website development and usage
Use of incentive programs for qualified professionals
Distance Learning
Localized trainings
Utilizing Federal, State and Foundation technical assistance and
materials
Business and faith-based sponsorships
Integrated Systems of Care
Regionalization and localization of Service Delivery
Increased cultural competency
Multiple roles
Dawn Ganje, Marketing Management and Colleen MacRae, Polk
County Collaborative – MACMH
September 2006
www.councilofcollaboratives.org
Culturally Competent
 Do your homework to find out about the “culture”
of your proposed partners
 Identify commonalities in vision
 Identify similarities and dissimilarities in business
approach
 Speak the same language
Dawn Ganje, Marketing Management and Colleen MacRae, Polk
County Collaborative – MACMH
September 2006
www.councilofcollaboratives.org
Resource Mapping
 Identify gaps, resources, needs
 Determine where duplication of effort occurs
 Plan ways to streamline activities
 Develop goals, activities and outcomes
 Identify strategies to carry out the work
 Develop a work-plan that accurately reflects
strategies, timelines, people responsible, indicators
of success
Dawn Ganje, Marketing Management and Colleen MacRae, Polk
County Collaborative – MACMH
September 2006
www.councilofcollaboratives.org
Utilize local and national
resource on best practices
 Conduct web and literary searches for best-practices
and promising practices
 Ask questions
 Learn from those who have been through similar
experiences
Dawn Ganje, Marketing Management and Colleen MacRae, Polk
County Collaborative – MACMH
September 2006
www.councilofcollaboratives.org
Evaluate, evaluate, evaluate
 Work with an independent evaluator
 Develop a logic model that measures process and
outcomes
 Report findings in a format applicable for a variety
of stakeholders
 Take further action, as necessary
Dawn Ganje, Marketing Management and Colleen MacRae, Polk
County Collaborative – MACMH
September 2006
www.councilofcollaboratives.org
Share the Challenges
 A wounded partner is a partner in need
 Share in the risks
 Address a community-wide response
Dawn Ganje, Marketing Management and Colleen MacRae, Polk
County Collaborative – MACMH
September 2006
www.councilofcollaboratives.org
Succession Planning
 Plan
 Recruit
 Interview
 Select
 Orientation
Dawn Ganje, Marketing Management and Colleen MacRae, Polk
County Collaborative – MACMH
September 2006
www.councilofcollaboratives.org
Celebrate!
 Celebrate the opportunities
 Celebrate the milestones
 Celebrate the mistakes
 Celebrate the accomplishments
Dawn Ganje, Marketing Management and Colleen MacRae, Polk
County Collaborative – MACMH
September 2006
www.councilofcollaboratives.org
Developing partnerships throughout a community: supporting key
stakeholders including schools, law enforcement, public health, mental
health, corrections, social-services, community action programs,
government, children and families for immediate and long-term benefits.
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Find a catalyst that calls your leaders to action
Identify community and stakeholders within that community
Define a vision, focus and purpose for coming together
Clarify rules of engagement
Be culturally competent
Employ resource mapping for assessment and strategic planning purposes
Utilize national resources
Evaluate, evaluate, evaluate
Share in the challenges
Celebrate the opportunities, milestones and accomplishments
Dawn Ganje, Marketing Management and Colleen MacRae, Polk
County Collaborative – MACMH
September 2006
www.councilofcollaboratives.org
Contact Information
Colleen MacRae
Polk County Collaborative
218-281-3940
[email protected]
Dawn Ganje
Marketing Management
218-784-3790
[email protected]
Dawn Ganje, Marketing Management and Colleen MacRae, Polk
County Collaborative – MACMH
September 2006
www.councilofcollaboratives.org