Transcript 3.06
3.06 Understand the use of direct marketing to attract attention and to build brand Explain The Nature Of E-MAIL MARKETING TACTICS E-MAIL MARKETING SENDING PROMOTIONAL MESSAGES ACROSS COMPUTER NETWORKS Helps Businesses by: – Using VIRAL MARKETING • Forwarding a message to someone who forwards it to another, etc. • Information spreads quickly – Keeping current customers informed – Building brand awareness and brand image 4 TYPES OF EMAIL MARKETING 1. OPT-IN /PERMISSION-BASED – Give permission to receive promotional e-mails, newsletters, etc. • SUBSCRIPTIONS are most common 2. DOUBLE OPT-IN – Requires recipients to confirm they are registered subscriber • Complete subscription process, then receive a verification email 3. OPT-OUT – Receive emails until indicate otherwise • Explanation at bottom of email of how to opt-out 4. SPAM – Junk e-mail MOST COMMON USES OF EMAIL MARKETING • • • • • • • • Announcements Newsletters Bulletins Suggestion selling Reminder service Handling requests Obtaining feedback Order confirmations ADVANTAGES AND DISADVANTAGES OF EMAIL MARKETING ADVANTAGES DISADVANTAGES •COST EFFECTIVE •Hard to manage customer lists •Little time & effort •Undeliverable e-mail •TIMELY •Low effectiveness •Doesn’t require much planning •Example: Sending customers a notice of tomorrow's sale •Spreading viruses •Battling filters •Personalized/targeted messages •Angry recipients •Can track user engagement PLAIN TEXT VS. HTML PLAIN TEXT HTML CONSIST OF WORDS ON A SCREEN HYPERTEXT MARKUP LANGUAGE: CODE USED TO CREATE WEB PAGES •Most emails are plain text •Successful plain text emails need proper formatting: •Sections are separated by lines •Text is justified left •Creates e-mails that have: •Colorful logos •Graphics •Animations •Sound •Takes longer for HTML e-mails to load •Not all e-mail clients support HTML CAPABILITIES OF EMAIL • NON-INTERACTIVE CONTENT (STATIC) – Cannot link to other locations within the e-mail • LINKS TO OTHER PLACES WITHIN EMAIL – Hyperlinks: link a word or graphic to another place within the e-mail • LINKS TO WEB SITES – Hyperlinks: link from email to a web site • ATTACHMENTS • STREAMING MEDIA – Email delivers sound and/or video – Media is “streaming” (moves in a continuous flow over the Internet) – DISADVANTAGES: • Expensive • REQUIRES RECIPIENT TO HAVE A HIGH-SPEED INTERNET CONNECTION CAPABILITIES OF EMAIL • INDIVIDUALIZED ADDRESSES – Individual e-mail address in the “To” field – Helps businesses to personalize • Recipients feel that they’re the only ones receiving the e-mail • PERSONALIZATION – Personal information (name, purchasing history) in email – Software can do this easily • AUTOMATED – E-mail software can perform certain functions • Example: Send personalized e-mails to entire customer list at specified times • AUTORESPONDERS – If someone emails a specified e-mail address, autoresponder replies – Saves money and time • Example: Confirm orders and newsletter subscriptions “You Do” Mr Watson will give you an example of a marketing email You will individually answer the following: 1. Identify if it is Plain Text OR HTML 2. Does it engage in Viral Marketing? 3. There are 4 Types of Marketing Emails. What is the type of your example? 4. List all email capabilities you see in your example 5. Using your notes for “Common Uses”- identify the use of your example 6. What are the advantages of your example? 7. What are the disadvantages of your example? 8. What objectives is the business trying to meet by using e-mail? 9. Is the e-mail promotion effective? Why or why not? “You Do Together” With a partner, create a marketing email identifying the following: 1. Identify if it is Plain Text OR HTML 2. Does it engage in Viral Marketing? 3. There are 4 Types of Marketing Emails. What is the type of your example? 4. List all email capabilities you see in your example 5. Using your notes for “Common Uses”- identify the use of your example 6. What are the advantages of your example? 7. What are the disadvantages of your example? 8. What objectives is the business trying to meet by using email?