Transcript CCC Capabilities - Cincinnati Consulting Consortium

CCC Capabilities
OBJECTIVES
 Understand client Interest and Needs areas
 Discuss where CCC capabilities may match client needs
 Informal – Ask Questions!
CCC BACKGROUND
 Founded in 1999
 Now has more than 45 senior consultants – Over 1000
years of expertise!
 CCC consultants have previous Senior Level P&G
background.
 CCC consultants were previously “P&G Gurus” in all key
business areas.
 CCC tailors customized solutions to improve business
performance for everyone from large Global Fortune 50
companies to smaller regional firms.
CCC CLIENTS
Consumer Goods
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Church & Dwight
Coca Cola Hellenic
Colgate
Coors
Dial
Hallmark
H.J. Heinz
Holiday Homes
Intuit
Johnson & Johnson
King & Prince Seafood
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LCA Vision
Novartis
PepsiCo
Pillsbury
Playtex
Procter & Gamble
Remington
Samsung
Sturkey's Salad Dressing
Time Warner Cable
Valvoline
CCC CLIENTS
Business to Business
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Ashland Specialty Chemicals
3V Chemical
Castellini
Celerant Consulting
Church & Dwight
Cin-Made Packaging
Dow Chemical
Fahrenheit Consulting
Graham Packaging
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Haney Packaging
Messer Construction
Michelman
PPG Industries
Respironics
Southern Graphics
Texaco
Twin Rivers Technologies
W. R. Grace
CCC CLIENTS
Technical
Financial
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 Irving Place Capital
 KKR: Kohlberg, Kravis &
Roberts
 Richardson Financial Group
 J.W. Childs
 Elliott Management
dbaDIRECT
Forrester Research
Hewlett Packard
Keane, Inc.
Natural Bridge Solution
Non-Profit
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Advertising Council
Beech Acres
Cancer Treatment Centers
Cincinnati Chamber of Commerce
Hamilton County Juvenile Courts
Strive
GLOBAL PRESENCE
Worldwide solutions, global expertise.
NORTH AMERICA
Boston, Mass.
Chicago, Illinois
Cincinnati, Ohio
Baltimore, Maryland
Columbus, Ohio
Dallas, Texas
Detroit, Michigan
Lincoln, Nebraska
Montreal, Canada
Miami, Florida
New York, New York
Parsippany, New Jersey
Pittsburgh, Penn.
Princeton, New Jersey
Quincy, Mass.
Toronto, Canada
EUROPE
Bucharest, Romania
Frankfort, Germany
Istanbul, Turkey
Kiev, Ukraine
London, UK
Madrid, Spain
Moscow, Russia
Nyon, Switzerland
Paris, France
Stockholm, Sweden
Warsaw, Poland
ASIA
Beijing, China
Chennai, India
Delhi, India
Ho Chi Minh, Vietnam
Jakarta, Indonesia
Seoul, Korea
Singapore
Sydney, Australia
Taipei, Taiwan
Thailand
Wellington, New Zealand
MID-EAST
Dubai, UAE
LATIN AMERICA
Sao Paulo, Brazil
Africa
Johannesburg, South Africa
WHAT MAKES CCC UNIQUE?
 Best and largest pool of former P&G expertise and knowledge
available outside of P&G.
 CCC consultants have true expertise--and expertise is more than just
experience.
 “Been There – Done That”!
 CCC's Consulting experience/expertise can be transferred to client
personnel--to accelerate their professional development.
 CCC's expertise can be used to address strategic planning, longer
range planning--or current executional issues.
 CCC can supplement or lead “Special Projects” – where internal client
resources may be scarce.
 Global Expertise
 We offer customized solutions nothing off-the-shelf or ready-made,
each project is tailored specifically to you and your business.
 We're uniquely qualified to help you, whether you're a one-man shop
launching a new product or a Fortune 500 company requiring a team
of open innovation experts.
WHY IS CCC THE BEST CHOICE?
 Focus on meeting client needs-not selling next consulting
engagement.
 Brings world class expertise to any problem--any size
business .
 Depth of knowledge--broad multi functional expertise.
 CCC helps your leaders lead-transfer knowledge.
 CCC does not require million dollar engagements!! (Although
we would be delighted to have more of these.)
CCC AREAS OF EXPERTISE
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Marketing
Sales/Customer Business Development
Supply Chain
Innovation
IT
Financial
Management
 Human Resources
CCC AREAS OF EXPERTISE
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Marketing
Sales/Customer Business Development
Supply Chain
Innovation
IT
Financial
Management
 Human Resources
MARKETING EXPERTISE
 CCC can provide strategic and executional consulting,
leadership, and "coaching" in all areas;
 Help you develop a consumer-centric marketing strategy;
 We're more than a "second opinion" – we're the ones you
can count on for strategic plans and business-building
ideas.
MARKETING EXPERTISE
Take your marketing to the next level
Key Functional Areas:
 Marketing Strategy
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Consumer-Centric Focus;
Customized Training;
Global Marketing;
Strategic Planning/Development/Market Positioning;
Branding;
Communications Development;
Media;
Organizational Assessment;
New Products/Initiative Process;
Portal Development to Share Knowledge.
MARKETING EXPERTISE
Take your marketing to the next level
Key Functional Areas:
 Social Media
 Hands-on team-training session to help you gain knowledge of Facebook,
Twitter, YouTube and the rest.
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Strategic social media marketing basics;
Key channels and how to measure impact, including customer sentiment;
How to build a real social media presence from the ground up;
How customer stories get published on the social web;
How the social web impacts image and purchase behavior;
How to keep your brand ahead of the competition, and out of trouble;
How to assess your audience and choose the most effective channels;
How ratings and reviews can drive your social media programs;
How to take advantage of social media while avoiding the hazards;
How to integrate social media with the rest of your marketing programs.
MARKETING EXPERTISE
Take your marketing to the next level
Key Functional Areas:
 Consumer & Customer Knowledge
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Analysis/research to identify potential target consumers;
Design research programs;
Developing new brand positioning;
CCC & SpencerHall’s Transforum® Experience
 Public Relations
• Learn how to evaluate your current PR efforts and leverage them
against your competition;
• Help you improve your internal, external and networking capabilities;
• Review/recommend the right PR firm to improve your media
coverage and corporate reputation;
• Implement a crisis and issues management plan, for both internal
and external matters.
MARKETING EXPERTISE
Take your marketing to the next level
Case Studies of some of our most notable assignments*:
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Development and Training / Durable Goods
Customized Training / Packaged Goods
Advertising/Communications Training: ROI
Media, Planning, Buying - and Effectiveness
*To see the full case study go to
http://www.cincconsult.com
CCC MARKETING/CONSUMER
KNOWLEDGE CONSULTANTS
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Carol Berning
30+ years, breakthrough consumer
understanding developer
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25+ years, external relations VP
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Lynne Boles
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Dean Butler
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Henneke Cats
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Rich DelCore
37 years, Director of Global Branded
Entertainment, VP of Productions
Ute Hagen
23 years, international brand builder and
consumer strategy expert
18+ years, strategist and global brand
expert
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Bernhard Glock
20+ years, global media VP
25+ years, domestic/international executive
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Rad Ewing
30+ years, marketing guru and innovator
30+ years, global advertisement VP
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Bill Dobson
Al Harmann
30+ years, global advertisement/HR
director
Take your marketing to the next level
CCC MARKETING/CONSUMER
KNOWLEDGE CONSULTANTS
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James Haskett
26 years, VP of Marketing
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20+ years, division president
Joe Hensler
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19 years, Marketing
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Jim Lafferty
Norm Levy
40+ years, advertisement development
director
Tara L. Khoury
28 years, marketing dynamic consumer
products
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Kip Knight
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25+ years, marketing strategist/social
media guru
Susan Mackey
25+ years, global market research director
Leonora Polonsky
20+ years, global senior marketing executive
Put our experts to work for you.
CCC MARKETING/CONSUMER
KNOWLEDGE CONSULTANTS
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Mary Beth Price
35+ years, media guru
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Lee Thibodeau
20+ years - Marketer, Knowledge Mgmt,
Web Development
Marci Sapers
20+ years, senior marketing consultant
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Debra Walling
29+ years, consumer specialist
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Margaret Swallow
20+ years, global marketing director
Put our experts to work for you.
CCC & SpencerHall’s Transforum®
Collaborate With Former P&G Change Agents To
Create Breakthroughs
CCC & SpencerHall’s Transforum®
CCC has teamed with SpencerHall, Inc., one of the country’s
leading independent consumer research and innovation firms,
to create a game changing new way to innovate.
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SpencerHall’s Transforum® process enables your team to ideate with a multifunctional Brain Trust of CCC
Consultants, who are former P&G senior executives with proven track records of
creating breakthroughs inside and outside of Procter & Gamble.
Transforum is a dynamic, online brainstorming forum that springboards beyond
conventional thinking by leveraging the expertise of these P&G veterans working
collaboratively with your team.
Proprietary innovation software makes it easy and engaging to create and build
ideas.
Participants can brainstorm from anywhere in the world, logging on periodically
over a 3 day session.
CCC AREAS OF EXPERTISE
 Marketing
 Sales/Customer Business Development
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Supply Chain
Innovation
IT
Financial
Management
 Human Resources
SALES & CUSTOMER BUSINESS
DEVELOPMENT EXPERTISE
Improve productivity, performance and profits
When it comes to your business, the top line is your top line.
CCC experts can help you:
Learn great sales techniques,
Develop great sales teams,
Identify great overall sales plans,
Reshape your selling structure, top to bottom….
SALES & CUSTOMER BUSINESS
DEVELOPMENT EXPERTISE
Improve productivity, performance and profits
Key Functional Areas:
 Sales & Customer Business Development
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Learn a step-by-step approach to successful selling;
Master the process of building a business through effective sales;
Learn how to recruit, develop and organize winning sales teams;
Establish collaborative relations and leverage key trade associations
mutually beneficial for both the manufacturer and retailer.
 Sales Training
 Develop customized training and also provide “Train the Trainer” sessions
to facilitate expansion;
 Focus on sales strategies and organizational results;
 Teach top-to-top selling.
SALES & CUSTOMER BUSINESS
DEVELOPMENT EXPERTISE
Improve productivity, performance and profits
Case Studies of some of our most notable assignments*:
 B2B Sales and Tech Services
*To see the full case study go to
http://www.cincconsult.com
SALES & CUSTOMER BUSINESS
DEVELOPMENT CONSULTANTS
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Joe Cucci
30+ years, North American customer
business development VP
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Maria Edelson
30+ years, North American sales
capability director
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Wayne Galloway
30+ years, Central and Eastern Europe,
Mid-East and Africa VP
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Rick June
30+ years of Sales and General
Manager/VP positions in many global and
North America businesses
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Bruce Peters
36+ years, Global Capability Manager for
Customer Business Development
Put our experts to work for you.
CCC AREAS OF EXPERTISE
 Marketing
 Sales/Customer Business Development
 Supply Chain
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Innovation
IT
Financial
Management
 Human Resources
SUPPLY CHAIN EXPERTISE
Optimize your operations
Your business depends on the seamless success of its inner
workings. Manufacturing, purchasing, engineering, and
distribution.
Our experts will help:
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Simplify your systems;
Reduce your costs;
Increase your productivity;
Boost overall responsiveness.
CCC has a deep bench of highly
talented, experienced consultants
who not only can fill in when
needed, but also provide new
approaches in various parts of
our business both in North
America and internationally.“
Steve Shifman, CEO, Michelman, Inc.
(a chemical company)
SUPPLY CHAIN EXPERTISE
Optimize your operations
Key Functional Areas:
 Supply Chain
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Asset optimization/improved ROI;
Key material and services sourcing strategy development;
Pay-for-performance purchasing consulting;
Supply chain information systems;
Systems that manage/optimize processes for manufacturing, purchasing,
engineering and distribution;
 Make customer service a key part of go-to-market strategies;
 Dramatic improvement in speed to market for new products;
 Supply chain process improvement/cost control.
 Purchasing/Supplier Relationship Management (SRM)
 Organizational assessments;
 Benchmarking;
 Purchasing training design and SRM.
SUPPLY CHAIN EXPERTISE
Optimize your operations
Key Functional Areas:
 Customer Service
 Assess your customer service organization and processes versus best-inclass organizations;
 Address organizational structures to help you transition your customer
service operation to a highly effective and efficient local, regional or global
operation;
 Provide expert consulting and solutions on any specific customer service
issues or challenges.
 Logistics
 Review and evaluate your transportation and logistics organizational
needs and business processes;
 Develop any transition plans that will help elevate you to best in class;
 Evaluate your transportation providers, quantitatively and qualitatively;
 Solve any specific problem areas or issues.
SUPPLY CHAIN EXPERTISE
Optimize your operations
Case Studies of some of our most notable assignments*:
 Sourcing of Packaging Materials
 Interim Supply Chain Leadership
*To see the full case study go to
http://www.cincconsult.com
CCC SUPPLY CHAIN CONSULTANTS
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Ron Juenger
30+ years, global beauty care
purchasing/packaging VP
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30+ years, global customer
service/logistics director
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22+ years, lead significant expansion of
Purchases into P&G’s marketing spend pools
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Bob Keehn
Gerry Preece
Steve Rogers
25+ years, worldwide purchasing master
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Gary Simpson
25+ years, global baby care product supply VP
KC Kendall
29+ years, senior purchasing leader in
the consumer products industry
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Ted Newton
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25+ years, supply chain
optimization/modeling director
Bruce Stirling
25+ years, purchasing VP
Betsy Stivers
20+ years, global health care product supply
VP
Put our experts to work for you.
CCC AREAS OF EXPERTISE
 Marketing
 Sales/Customer Business Development
 Supply Chain
 Innovation
 IT
 Financial
 Management
 Human Resources
INNOVATION EXPERTISE
Leverage valuable business-building tools
Key Functional Areas:
 Research and Development
 Assess and then improve your research and development organization;
 Efficient and productive advice on everything from clinical testing to safety.
INNOVATION EXPERTISE
Leverage valuable business-building tools
Open Innovation, this paradigm proves that you can't afford
to rely solely on your internal research and concepting, but
should instead leverage outside ideas and innovations –
licenses or patents from other sources can be a valuable
instrument for your success.
Our experts will:
• Provide hands-on expertise to
assess your OI need;
• Develop a successful strategy.
We received many favorable
responses from our board
members about your
presentation and discussion.“
Vice President, Strategic Business
Development, Glatfelter
INNOVATION EXPERTISE
Leverage valuable business-building tools
Key Functional Areas:
 Open Innovation (OI) - We'll create an innovation-based
business strategy for your business to help you develop valuable
asymmetrical relationships:
 Nearly 100% of needed innovation exists outside your
company, much within small and medium enterprises;
 Connect and work with large companies, academia, individual
inventors, technology brokers and companies of all sizes;
 Internal innovation is costly, while external can save time,
money and resources as well as increase success rates and
reduce risks;
 Use as a key business-building opportunity – you many have
assets valuable to other companies;
 Requires internal commitment, but often leads to unexpected
connections and significant return.
INNOVATION EXPERTISE
Leverage valuable business-building tools
Key Functional Areas:
 OI Strategies and Execution - We can evaluate and improve all aspects of
the OI process:
 Starting OI – learn objectives, strategy, organization, culture, systems,
training;
 Advising – find external innovation, make contacts, manage confidentiality,
negotiate deals and maintain them;
 Leading – we'll lead specific projects for you, either in their entirety or
targeted sections, to complete the OI transaction;
 Training – learn where to look, how to advertise, how to manage contacts
and deals, how to maintain relationships;
 Value – identity value from your innovation practice, prepare for sale,
license, auctions, offers, closing transactions, transfers;
 Facilitate –understand the needs of all parties through efficient and clear
communication.
INNOVATION EXPERTISE
Leverage valuable business-building tools
Case Studies of some of our most notable assignments*:
 What is Open Innovation/Licensing & Royalties and How Can I Use OI to
Drive Growth?
 Innovation and Technical Services
*To see the full case study go to
http://www.cincconsult.com
CCC INNOVATION CONSULTANTS
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Harry Coleman
25+ years, external development director
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30+ years, global R&D VP
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Mary Jensen
25+ years, corporate R&D director
Mike Jensen
Kurt Swogger
30+ years, senior R&D VP
Put our experts to work for you.
CCC AREAS OF EXPERTISE
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Marketing
Sales/Customer Business Development
Supply Chain
Innovation
 IT
 Financial
 Management
 Human Resources
INFORMATION TECHNOLOGY &
BUSINESS SYSTEMS EXPERTISE
Maximize your technological power
Your company's operational excellence depends on the
effectiveness and compatibility of your technological
strategies, and therefore should work for you, not
against you.
"What CCC has accomplished in business
systems and the value added for us, we
could not have accomplished in-house.
CCC's key differentiator is the deep and
senior business experience, the ability to
look us straight in the eye and say ‘Yep,
done this a million times and this is what
you should watch out for.’ Frank has been
tremendous for us.“
Vice President, PepsiCo
INFORMATION TECHNOLOGY &
BUSINESS SYSTEMS EXPERTISE
Maximize your technological power
Key Functional Areas:
 Business Transformation Systems
 Assess organization/architecture, structure and effectiveness;
 Develop and implement any revised IT strategies using best-in-class
organizational structures and business system processes;
 Ensure your IT systems are both effective and efficient;
 Assess security processes and fail-safe, redundant safety measures;
 Telecom systems, hardware and software evaluation.
INFORMATION TECHNOLOGY &
BUSINESS SYSTEMS EXPERTISE
Maximize your technological power
Key Functional Areas:
 Database and Data Centers
 Develop a plan to transition you to best-in-class;
 Ensure you have the right number of data centers – and that they are
located in the most optimal locations;
 Ensure work being done in-house is ideal and cost-effective, and the
balance correctly outsourced;
 Ensure disaster recovery and business continuity plans are in place, and if
not, help develop appropriate plans.
INFORMATION TECHNOLOGY &
BUSINESS SYSTEMS EXPERTISE
Maximize your technological power
Key Functional Areas:
 Managing Outsourced Relationships Effectively (MORE) Program
- a multifaceted program designed to help you create and institute robust
practices for getting the most out of your IT outsourcing:
 Helps you learn how to maintain critical business functions in your company
alongside outsourced personnel;
 Strategies for IT services and vendor management;
 Tailored to your unique situation and business needs;
 Creates an effective structure for managing your outsourcer to ensure your
needs are being met;
 Helps formulate on-target metrics and the correct accountability model;
 Uses a formal service review process to ensure visibility of results.
INFORMATION TECHNOLOGY &
BUSINESS SYSTEMS EXPERTISE
Maximize your technological power
Case Studies of some of our most notable assignments*:
 Investment Decision – Business Systems
 Effective Selection and Implementing ERP Systems
*To see the full case study go to
http://www.cincconsult.com
INFORMATION TECHNOLOGY &
BUSINESS SYSTEMS CONSULTANTS
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Frank Caccamo
30+ years, management systems VP and
CIO
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30+ years, TQM, strategic planning and
brand management expert
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25+ years, information technology leader
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Tom Meyer
Don Sarge
Geoff Smith
20+ years, deputy CIO/IT strategy &
architecture
Ted Newton
25+ years, global analytics information
technology director
Put our experts to work for you.
CCC AREAS OF EXPERTISE
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Marketing
Sales/Customer Business Development
Supply Chain
Innovation
IT
 Financial
 Management
 Human Resources
FINANCIAL ANALYSIS &
SHARED SERVICES EXPERTISE
Transform your financial capabilities
CCC offers comprehensive training programs and consulting
services designed to directly reflect the unique needs of your
business.
 Determine where your organization is;
 Help you develop the skills you need, from the basics of value
creation and financial planning to shared service concepts.
FINANCIAL ANALYSIS &
SHARED SERVICES EXPERTISE
Transform your financial capabilities
Key Functional Areas:
 Shared Service Optimization and Business Process Outsourcing
 Creation of shared service business model;
 Implementation, planning and execution;
 Strategies for moving existing shared service organizations to higher
performance and business contributions, including off-shoring and
outsourcing of business processes.
FINANCIAL ANALYSIS &
SHARED SERVICES EXPERTISE
Transform your financial capabilities
Key Functional Areas:
 Finance & Accounting Training
 Shareholder value, cost of capital, cash flow, profit and loss, NPV and IRR
concepts;
 Industry value creation and project value links;
 Project analysis framing;
 Building and/or simplifying project cash flow development, focusing on value
drivers and how to reflect uncertainty;
 Optimizing project value;
 Effective management communication of financial analysis results.
FINANCIAL ANALYSIS &
SHARED SERVICES EXPERTISE
Transform your financial capabilities
Key Functional Areas:
 Additional Training and Consulting
 Basics about value creation, financial statements, financial measures,
financial planning and other related topics for non-F&A managers;
 Tailored financial analysis procedures;
 Expert valuations of product initiatives, supply projects, M&A and leases;
 Reflect project uncertainty through simulation;
 Value real options in complex projects;
 Design portfolio analysis processes.
FINANCIAL ANALYSIS &
SHARED SERVICES EXPERTISE
Transform your financial capabilities
Case Studies of some of our most notable assignments*:
 Shared Services: Key Success Factors
 Provide Independent M&A Valuation for Client
 Significantly Increase Financial Analysis Capability
*To see the full case study go to
http://www.cincconsult.com
FINANCIAL ANALYSIS &
SHARED SERVICES CONSULTANTS
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Rich DelCore
37 years, Finance Director for Global
Marketing
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Tim Biehle
30+ years, shared service financial
director
Bob Hunt
30+ years, investment analysis associate
director
Put our experts to work for you.
CCC AREAS OF EXPERTISE
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Marketing
Sales/Customer Business Development
Supply Chain
Innovation
IT
Financial
 Management
 Human Resources
MANAGEMENT EXPERTISE
Identifying problems and recommending solutions.
CCC's team of management experts brings to bear their
former decades of P&G real-world expertise when it
comes to improving business performance.
With an objective and experienced outlook, we're eager to:
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Analyze any existing business problems;
Recommend improvements;
Develop plans for change.
MANAGEMENT EXPERTISE
Identifying problems and recommending solutions.
Key Functional Areas:
 Strategic Audits and Turnarounds
• Assess and evaluate operations, using qualitative and quantitative resources;
• Identify and prioritize significant opportunities where a change in process,
approach or personnel would have meaningful impact on results and ROI;
• Assist in implementing new plans, working closely with you to ensure required
changes are executed optimally;
• Follow up at designated review intervals, to fine-tune or make adjustments.
 Strategic Planning
 Identify the goals and strategies that are critical to your current and future
business success;
 Articulate the Objectives, Goals, Strategies & Measures (OGSM) and align
your entire company – business units, management staff and each employee;
 Ensure your OGSM delivers superior results, both for the short-term and longterm.
MANAGEMENT EXPERTISE
Identifying problems and recommending solutions.
Key Functional Areas:
 Emerging Markets
 Ensure you have the right balance and transition plan for emerging markets
organizations;
 Utilize local knowledge experts and expats to optimize revenue and profit
growth;
 Ensure appropriately strong controls and corporate governance are in place
to protect assets and personnel;
 Develop and execute the right marketing, sales and distribution plans to
optimize emerging markets.
Case Studies of some of our most notable assignments*:
 Due Diligence - Acquisition Assessment
 Strategic Planning - Objectives, Goals, Strategies and Measures (OGSM)
*To see the full case study go to http://www.cincconsult.com
HUMAN RESOURCES EXPERTISE
Identifying problems and recommending solutions.
Key Functional Areas:
 Clarifying Company Direction and Priorities
 Assess the Company’s Goals
 Align your staff to meet those needs
 Executive Coaching
 Work directly with your C Level managers to provide training and coaching on
handling all HR situations
 Career Development
 Design a productive and satisfying career development path for your
employees – allowing employees to contribute to their full potential and feel
satisfied in their roles
HUMAN RESOURCES EXPERTISE
Identifying problems and recommending solutions.
Key Functional Areas:
 Organizational Structure
 Define the right Organizational Structure to get the most from your employees
and optimize costs
 Merges and Acquisitions
 Define the areas of need/overlap and how to reorganize the organization to
meet the needs of the business and optimize your costs
 Downsizing
 Identify the best way to downsize an organization and minimize employee
discontent
HUMAN RESOURCES CONSULTANTS

Al Harmann
30+ years, global advertisement/HR director

Renée Dunn
25 years, HR director/Global Marketing, Global Business Services, Product Supply
Engineering
Take your Human Resources to the next level
QUESTIONS?
Next Steps/Opportunities
Contact Information
Email: [email protected]
The Cincinnati Consulting Consortium
475 Tam-O’Shanter Ct.
Cincinnati, Ohio 45255
Phone: 513-233-0011
Fax: 513-232-3226
www.cincconsult.com