Transcript Step-by-Step

IT Support Center
8-6565 or 305-284-6565
Communité - MIC website
www.miami.edu/network
www.miami.edu/it/howto
Communité MIC 3.0
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New Features
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Access Communité – MIC Voicemail
 Telephone User Interface (TUI)
 Web Access
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Main Menu – The main menu is reorganized and easier to use
Change Status – Changing your status is now available from the Main
Menu
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Auto-Play – Automatically plays new messages when you log in
Slow Down or Speed Up Messages – During message playback,
slow down or speed up messages as you listen
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Out of Office Greeting – Set a temporary greeting with a return date.
A temporary greeting will not delete your standard greeting. When
deactivated reverts back to your standard greeting
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Announcement Only – Allows you to play your greeting to callers but
does not allow callers to leave a message (This might be helpful if your out
of the office for an extended period of time)
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Phone Access Numbers
◦ External
◦ Internal
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305-284-3888
Coral Gables:
Miller School:
Rosenstiel (RSMAS):
Kendall Medical Center:
UM Hospital:
Satellite Locations:
Bascom Palmer:
or
305-243-3888
8-3888
6-3888
5-3888
4-3888
2-3888
2-3888
7-3888
 Press the MESSAGE KEY on VoIP sets
 Dial your extension and press * when you hear your greeting

By Web - www.voicemail.miami.edu
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Dial a system access number
When the system greets you, enter your
mailbox number (5-digit extension #) and
password #
Note: Your initial password is provided by a System
Administrator. It can be reset by accessing MyUM or
the Communité - MIC web page password change
tool.
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Dial a system access number
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From your phone enter your password #
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From other phones, enter your mailbox
number (5-digit extension #) and password
Your initial password is provided by a System
Administrator. It can be reset by accessing
MyUM or the Communité - MIC web page
password change tool.
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Check and delete voicemail messages
Create personal greetings
Change your status
Send & forward voicemail messages to other
Communité - MIC users
Place calls, forward messages, reply to
messages and return phone calls directly
from the system
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
1
Retrieve Messages and Faxes
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2
Outbound Interactions
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3
Change Status
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4
Manage Personal Options
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5
Manage Personal Groups
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During voicemail message playback, press any of these keys:
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1
2
3
4
5
6
7
8
9
#
0
Replay voicemail message
Forward message to extension
Play envelope information (date/time & phone number)
Slow down voicemail message playback
Reply to voicemail message
Speed up voicemail message playback
Delete this message, play next
Skip to next message, keep current message as New
Save current message
Go to end of message
Repeat options
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During fax message playback, press any of these keys:
 1 Receive fax
 2 Forward fax to extension
 3 Play envelope information
 6 Play text in fax message body
 7 Delete this fax, play next
 8 Skip to next fax, keep current fax as New
 9 Save current fax
 # Go to end of message
 0 Hear more options or Repeat short list of options
 To view the fax go to the MIC web page at: www.miami.edu
 Download the fax to your PC, (right click on the file name and
save it to your computer)
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
1 Send a message
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Send messages to other voicemail users
2 Place a call
◦ On Network – you can dial phone numbers that are on the 5 digit
dial plan
◦ Off Network – you can dial numbers that are part of the extended
local calling area (Key West to Sebastian) or to a toll free number
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Plays your current “Status” to callers. Press 3 to change your
status
 1 Available
 2 Away from Desk
 3 At Lunch - return time
 4 Do Not Disturb
 5 Gone Home
 6 In a Meeting - return time & date
 7 Out of the Office - return time & date
 8 Out of Town - return time & date
 9 On Vacation - return time
 10 Working at Home
Enter the time in military format. For example, 0830 (8:30am) or 1700 (5:00pm).
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1 Manage Personal Prompts
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1
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5
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Record Standard greeting
Hear to Standard greeting
Record Out of Office greeting
Hear your Out of Office greeting
Record your name
Review your name
Deactivate/Activate Out of Office greeting
Deactivate/Activate Standard greeting
2 Change Passcode
A valid passcode contain 4 – 10 digits.
 Enter your new passcode followed by #.
 Enter your new passcode once more to confirm.
Continued……………………..
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
3 Playback Options
 1 Set Prompt Level
 For verbose mode, press 1
 For brief mode, press 2
 2 Sort messages
 To hear oldest messages first, press 1
 To hear newest messages first, press 2
 3 Play high priority messages (plays before other messages)
 To activate, press 1
 To deactivate, press 2
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If you regularly send messages to the same group of
Communité - MIC users and/or personal contacts, this can
save you time.
You can use personal groups to broadcast voicemail messages
or forward voicemail messages, and faxes to the members of
these personal groups.
Choose from these features:
◦ 1 Add New Personal Group
◦ 2 Review Personal Groups
◦ 3 Delete Personal Groups
◦ *
Return to previous menu
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
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If you want to use the Communité - MIC Web Access you must
first register & “claim” your mailbox. Go to
www.myum.miami.edu & log on with your CaneID & Password
Click on “Voicemail Information” located under the “Personal &
Biographical Info” in the lower right corner of the MyUM home
page:
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Once you have “claimed” your mailbox you can go to
the Communité MIC Access page at
www.voicemail.miami.edu
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Once you have accessed the page you may:
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Listen to and delete voicemail messages
View and manage faxes
Set your “Status”
Change your password
Add a Zero Option / Operator Number
Create custom greetings (text to speech)
Create rules such as Forward or “Follow-Me”
Create Personal Groups
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◦ Mailbox – Listen to, reply to or forward voice mail
messages. Return calls, manage your Inbox and
retrieve faxes
◦ Rules - Create custom rules that trigger when
certain conditions are met, such as who is calling,
time of day, and your current status.
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◦ Address Book:
 Personal Groups – you can use personal groups to
broadcast voicemail messages or forward voicemail
messages and faxes
 Personal Contacts – enables you to add non-MIC users
You can dial personal contacts and add them to
personal groups
 MIC Directory - allows you to search for MIC Users
based on first and last name, or telephone number.
Choose to search by first and last name or telephone
number
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Select a Status: i.e. On vacation
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Indicate start and end date and time
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Type temporary greeting you would like played during this
interval. Please note you must change your status before and
after the designated time. You may do so from any phone by
accessing Communité MIC and entering options 5 + 1, then
select corresponding status.
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