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Tips for a Better Silver or Gold Quality Award Application Recommendations Based on Track Record and Experience 15 Baldrige Recipients – almost 20% of all recipients 33 State Award Recipients AHCA Award Recipient Coach AHCA Master Examiner and Team Leader Baldrige Examiner Texas Award Judge Carey Award Judge Baldrige in Healthcare Book Author Objectives Share lessons learned from working with over 400 Baldrige based applications Help prevent beginner mistakes Help you earn all the points you are entitled to Be a resource Five Mistakes Frequently Seen Not using figures and tables effectively in the application Not providing key information – What Questions Not providing key or expected results Answering the questions and ignoring the Scoring Guidelines (A,D,L,I) Not having someone review application before submitting. Silver Applicant Tips Allocate 18 Pages (example) – 3 for Organizational Profile – 12 for 2.1 through 2.7 – 5 for Results 2.0 Organizational Profile sets expectations for results examiners will see. P.1 b 1 and P.2 c 2 Must show those results in 2.8 – Le, T, C, I Respond with systems and ADLI – 2.1 is about Leadership System – 2.2 is about Strategic Planning System Gold Applicant Tips Use tables to save space and show integration – – – – OP Stakeholder Requirements Cat 2 Objectives, Goals, Action Plans Measure Cat. 6 Processes, Requirements, Measures Add a column with the Cat. 7 Figure Numbers Include step numbers in process figures and then tie text to the step number Respond at the 70% level to the extent possible – Describe deployment – Cycles of Improvement Partial Example of Table to Align and Integrate Stakeholder Requirement Measure Figure # Patient Safe Falls 7.1-1 Staff Work Environment Turnover 7.3-1 Family Satisfaction % Top Box 7.2-1 Owner Revenue Census 7.5-2 Compliance Survey 7.4-1 Benchmark other Applications Baldrige Award Recipient Application Summaries – http://www.quality.nist.gov/Contacts_Profiles.ht m AHCA Gold Award Sample Applications – http://www.ahcancal.org/quality_improvement/ quality_award/Pages/GoldRecipientApplication s.aspx Offer Articles – – How to Prepare an Awards Application – A Baldrige Coach’s Strategy for a Better Application Free – No Obligation Quick Review of an application Item for brief feedback on how to improve clarity and scoring Answer application related questions – email [email protected]