Transcript South eastern metropolitan forum presentation (PPT 630 KB)

Taxi Services Commission
Taxi and hire car reform
Liza McDonald
Director Reform Implementation
April 2015
Licences
• There are approximately 5,800 taxis on the road,
• Under 600 are the new annual as-of-right licences
• Competitive responses are beginning to appear
eg; the introduction of silver taxi fleets.
Take up of new taxi licences
Taxi licence statistics as at 1 April 2015
Taxi zone
Metro
Urban
Regional
Country
Total
Number of
licences at
29.6.2014
Number of licences
at 29.3.2015
Change in number
of licences
Conventional
WAT
Total
Conventional
WAT
Total
Conventional
WAT
Total
Conventional
WAT
Total
Conventional
WAT
3,826
504
4,330
357
75
432
253
75
328
126
36
162
4,382
502
4,884
393
78
471
261
77
338
126
36
162
556
-2
554
36
3
39
8
2
10
0
0
0
4,562
690
5,162
693
600
3
Total
5,252
5,855
603
Licence type
Perpetual Licences
Metro licence prices have remained stable for approximately
18 months. The number of licence transfers also indicates there
continues to be demand.
Perpetual Licences
Metro assignment prices have now stabilised and sits above the
annual licence fee.
Occupancy
Month
Dec-14
Jan-15
Feb-15
Occupancy Rate
28.4%
26.2%
32.1%
Taxis on road
Driver Numbers
Number of active taxi drivers (metro)
12,000
Active taxi drivers per month - metro
Number of active drviers
10,000
8,000
6,000
4,000
2,000
0
The Knowledge
Pass rates
Pass rates and average scores are improving, as drivers
dedicate more time to studying and understanding their
responsibilities.
234 people have the Knowledge
507 applicants have passed one or more modules
Geographic – 701
Driver Behaviour – 592
General Assessment – 89 (new entrants only)
Many drivers very close to attaining the Knowledge.
What are applicants failing?
Questions in the Knowledge with a high fail rate are consistent with
the type of complaints received by the TSC.
These include:
1. Basic communication skills
2. Use of Mobile Phones
3. Fatigue management
4. Responsibilities after an accident
5. Road rules
Applicants need to know their responsibilities as a taxi or hire car
driver in order to pass the Knowledge.
Complaints
Customer Satisfaction – highest ever
Further reforms
The TSC continues to encourage innovation and competition to ensure a
broader range of service offerings for passengers.
A number of additional reforms are already underway.
Purpose
built
vehicles
Safety
review
Multi
Purpose
Taxi
Program
review
A new
customer
charter
Improvement
in wheelchair
accessible
services