Transcript 幻灯片 1

Success with BEC
Module 6.1
Business Travel
闵一分校 康晓苏
Business topic: Business travel
Listening: Flight problems
overview
Grammar: Reported speech
Reading: No card, no ticket
Flight Problems
• Look at the following words.
aircraft
check in
delay
journey
land
luggage
passenger
passport
pilot
air traffic controller
baggage handler
boarding pass
business/economy/first
class
flight attendant
identity card
take off
travel
trip
return/single
ticket
Flight Problems
• Write
the correct word from exercise 1 in
each space.
journey from here
•How long does the _____________
to Paris take?
travel
•Do you often ___________
in your job?
trip/journey
•“Have a good _________________!”
•I’m coming back next week, so I need a
return
___________
ticket.
•You can only take one piece of
luggage
_____________
on the aeroplane.
Flight Problems
• Listen
to four air passengers talking aabout their
experiences. Complete the desription with the
number of the speaker (1-4).
•Passenger _____
3 was very satisfied with the
service he /she received.
•Passenger _____
1 missed his/her flight because of
overbooking /lateness.
4 was delayed because of a strike.
•Passenger _____
•Passenger _____ was delayed because of bad
weather.
5
Flight Problems
•Listen to the passengers again. Choose
the best ending for each sentence.
•Passenger 1 was travelling
with one other person
______________________.
•Passenger 2 received instruction
__________________________.
to wait in his hotel
disabled
•Passenger 3 is _______________.
•According to Passenger 4, strikes
occur regularly
_______________________.
Reported Speech
•Grammar:
•Direct speech & Reported speech
•When we report what people say, we
usually change the verb tense.
•Other modal verbs, such as might, could,
would and should, do not change.
•The past simple often stays the same.
•Pronouns, possessive adjectives and
some time expressions also change.
No card, no ticket
•Look at the title, and can you predict what
the letter is about?
•Read this letter to the consumer help
section of an in-flight magazine. Has
anything similar ever happened to you or
to anyone you know?
•Read the letter again. Decide whether
these sentences are Right or Wrong. If
there is not enough information, to choose
Doesn’t say.
No card, no ticket
•This is the editor’s reply. The paragraphs are
in the wrong order. Put them into the correct
order.
5 2 4 1 3
•Check you answers.
•Paragraph 1 introduces the reason for writing.
•Paragraph 2 gives factual information about
the situation.
•Paragraph 3 explains the reason for the
situation.
•Paragraph 4 gives additional information and
advice.
•Paragraph 5 makes a concluding comment.
Success with BEC
Module 6.2
Travel Arrangement
Business skills: Travel arrangement
Vocabulary: Hotel amenities
Writing: Booking enquiries & changes to flight details
overview
Listening: At the hotel
Listening: Arranging business travel
Speaking: Making a booking
Hotel amenities
•Work in pairs. Here are some amenities you
can find in a hotel. Which things do you think
are most useful when traveling? Why?
a lift
a jacuzzi
a mini bar
a hair dryer
a fitness room
free newspapers
a swimming pool
air conditioning
a conference room
translation services
a direct-dial telephone
room service
an Internet connection
conference equipment
laundry service
Hotel amenities
•You are looking for a hotel to host you
company’s European sales conference.
Read this hotel brochure. Underline all the
amenities the hotel provides. Is this a
suitable hotel for the conference?
restaurant
state-of-the-art gym
sports facilities
secretarial and translation services
business support 24-hour multilingual concierge service
airline reservations
internet broadband access
direct-dial multi-line telephones with voice mail
•Yes, the hotel is suitable for the conference.
Booking enquiries
•You decide to contact the hotel for more
information. Read the email to Paul Rogers,
the hotel booking manager, and correct
the five mistakes.
in
on
are
is
person
people
the
the
At the hotel
•Use the prompts to write full sentences about
what these hotel employees do.
•Look at the sentences. Which member of staff
said what? Choose from the jobs in exercise 6.
receptionist
waiter
porter
chambermaid
business centre secretary
•Match sentences in exercise 7 with sentences A-E.
C B E A D
•Listen to five conversations and check your
answers to exercise 8.
•Listen to the conversations again and choose the
best answer for each question. C C A A C
Arranging business travel
•How do you say these times?
How many different ways can you
say the times?
•A 09.00
•B 12.15
•C 07.45
•D 21.30
•E 17.05
•F 22.40
Arranging business travel
•Listen to the announcements and
write the times.
•Announcement 1 ____________
7.55
•Announcement 2 ____________
8.15
•Announcement 3 ____________
23.15
•Announcement 4 ____________
7.00
Arranging business travel
•Michael Burnett has asked his secretary
to book a flight from London Heathrow
Airport to Paris Charles De Gaulle Airport.
Read his note and look at the flight times
and then decide which flights Michael
could take.
•Possible flights are: any on Tuesday
evening, or Air France at 06:40, and British
Airways at 06:20, on Wednesday morning.
Arranging business travel
•Listen to Michael’s secretary calling the
travel agent. Which flight does she book?
•Flight No. _________
Time _________
BA395
at 06:20
•Complete the sentences with the words in
the box.
book
available
passenger’s
fully booked
booking
booking
•Listen to the conversation again and
check you answers.
Making a booking
•Work in pairs. Practice making
flight bookings using the
information below.
•Student A (passenger):
You want to book a flight.
•Student B (travel agent):
Someone calls to book a flight to
Paris from London.
Changes to flight details
•Homework:
•Complete the email from a travel agent
to business clients using the
information below. Write 60-80 words.
•Reply to the travel agent’s email stating
what action you want them to take. Will
you take the action your client wants
you to take?
Success with BEC