Transcript CMI eNGAGE 2014 - Chartered Management Institute

CMI ENGAGE
2014
still LISTENING, LEARNING and CHANGING
WELCOME
CMI ENGAGE
2014
still LISTENING, LEARNING and CHANGING
WELCOME
Steve Heappey
Director of Service Delivery
[email protected]
Website: www.managers.org.uk
Twitter: @CMI_managers
Facebook: www.facebook.com/bettermanagers
LinkedIn: http:/linkd.in/1imPoB6
OUR CHANGE AGENDA
› good brand & products – qualifications/student fee
› more business development – better collateral/marketing
support
› better service – more responsive and easy to access
› better process/systems – uploading, clunky, moderation
WE ARE IMPROVING
April Survey Results
2013
2014
would recommend
67%
89%
would give testimonial
24%
55%
service
76%
93%
resources available
74%
83%
…but still have loads to do
WE VALUE OUR
PARTNERSHIP WITH YOU
thank you for your business
and welcome to
CMI ENGAGE 2014
AGENDA
› sharing best practice
› supporting your business
› standardisation exercise
› working with you locally
› questions and discussion
WE:
› want better led and managed organisations
› help increase the number and standard of professionally
qualified managers
› live our values:
◦ professional – highest standards, accountable, ethical
◦ passionate – energy, enthusiasm, making a difference
◦ practical – smart, responsive, grounded in the real world
◦ progressive – do better, challenge the status quo
2 OUT OF 5 MANAGERS
ARE NOT UP TO SCRATCH
› only 47% feel they have the skills and knowledge they need
› <10% new managers receive formal training in first two years
MLD BUILDS BUSINESS
organisational performance
people performance
› professional management Diplomas ranked similarly to
MBA’s for resulting in improved productivity: 84% & 86%
› Chartered Managers deliver £362,176 in added value to
their organisation
MANAGEMENT NEEDS A
CHANGE OF DIRECTION
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Stop excluding. Start including.
Stop controlling. Start coaching.
Stop confusing. Start clarifying.
Stop resisting change. Start embracing it.
Stop competing. Start collaborating.
CMI ENGAGE 2014
have a great day
Steve Heappey
Director of Service Delivery
[email protected]
Website: www.managers.org.uk
Twitter: @CMI_managers
Facebook: www.facebook.com/bettermanagers
LinkedIn: http:/linkd.in/1imPoB6
SHARING BEST
PRACTICE
WORKSHOP
Quality Manager
INTRODUCTION TO EXERCISE
› Common weaknesses in learner work
experienced for 001 units
› Allow discussion in relation to a variety of
options that could be used to assess and
present evidence.
› Popularity and familiarity with Units.
THE EXERCISE
◦ Discuss the following:
• Common difficulties experienced by learners
• Challenges faced by tutors
• The teaching and learning strategies
• Share different methods of assessing and presenting
evidence
• CMI and other resources available to tutors and
learners
◦ Discuss best practice in assessment and internal
verification practices at your centre
◦ Record and Feedback Findings - Template in Packs
DELIVERY AND ASSESSMENT GUIDANCE
› Front-load 1 or 2 units for early achievement.
› Use of 001 units as a bolt-on to other sector specific
qualifications.
› Good Practice Guidance and Study Resources.
› Focus Command Verbs and Context of Learning
Outcomes
› Word count guidance for learners
› Use of Appendices
› Submission of work in word-processed document
(Not PDF) for prevention of malpractice
DELIVERY AND ASSESSMENT GUIDANCE
› Ensure learner work is sign-posted to assessment
criteria regardless of activity/method used.
› CMI Templates:
Recording of Professional
- Recording of Presentation Assessment Feedback
- Assignment Brief and I.V. Checklist
- Mark Sheets
› CMI External Marksheets can be used for assessing
your own assessment briefs:
-
INTERNAL VERIFICATION GUIDANCE
› Formative and Summative IV Feedback Form QA
1.11 Approved centre IV feedback form
› IV Strategy to consider:
Candidates/Learners
/cohort
Assessors
Methods of assessment Evidence types
Assessment sites
Completed units
Records/systems for recording marks
› IV Role – Plan, Operate and Evaluate assessment
and quality assurance systems. CMI IV checklist QA
1.9
SUPPORTING
YOUR
BUSINESS
Penelope Summerfield, Head of Awarding Body &
Compliance
Michelle De Bank-Burgess, Customer Data Manager
HUB DEVELOPMENTS
Further Developments
› Centres are involved in the development process
› We have improved the on line guidance
Planned Hub Developments for 2014/2015 are:› Registration Hub Developments coming soon
› Approvals due late summer
› Moderation end of the year
› External Marking early 2015
COMPLIANCE UPDATE
› Ofqual – Have increased their monitoring activities
› Welsh Government – Have published their own GCR
› SQA – Have launched new principles
› Key focus for 2015
◦ Preventing Malpractice
◦ Data
◦ Standardisation
SUPPORT RESOURCES
› Quality Managers
◦ All Centres will have had one visit/audit by August
2014
◦ QM Admin duties moved to HQ
◦ Response times have improved
› Customer Services
◦ We cover registrations, certifications, staff approvals
and hub support
◦ Single point of contact
› Any Feedback?
WEBSITE
› Website redesigned and recently launched
◦ 70,000 monthly users
◦ Qualifications #1 destination
› Win more business
◦ ‘Qualification finder’ diagnostic
◦ Listing in the Centre Directory
› Streamlining administration
◦ Access to Hub
◦ Qualification resource library
› Information
◦ Centre resources
◦ Policies and procedures
WEBSITE
NEW BRAND
IDENTITY.
MARKETING SUPPORT
TOOLKIT.
MARKETING SUPPORT
TOOLKIT.
› Collateral
› Event materials
› Research reports & statistics
› Social media campaigns & links
ANYTHING ELSE?
QUALIFICATIONS
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Introducing our new qualifications
Level 8 update
New NVQs
In general
◦ 2014-15 we are reviewing qualification portfolio and
rationalising in order to make more fit for purpose
◦ Can we get general feedback about centres who
attract funding for our qualifications and which
ones?
CMI ACHIEVE
• Launched
•
•
•
•
•
Feb 2014
Focus: Management & leadership practice
Free Member benefit
Companions – CEO, MD Senior Managers
Fellows – other member grades
640 members are now signed up to the programme
and taking active part
HOW ELSE CAN WE
SUPPORT YOU?
STANDARDISATION
ACTIVITY
Quality Manager
KEY THEME IDENTIFIED IN
MODERATION AND MARKING
› Command verbs tell the assessor specifically
what the learner must to achieve the criteria
› They must not be substituted
› Command verbs are part of every QCF
qualification and QCF definitions can be found
online
10 COMMON COMMAND
VERBS IN QUALIFICATIONS
◦ Find the sheet in your packs
◦ Discuss the verbs and identify the correct definition
◦ i.e. If you think that “analyse” (verb a) means “state
or show accurately” (explanation 6) your answer
would look like this:
HOW DID YOU DO?
a)Analyse = 6
b)Compare= 8
c) Define = 10
d)Describe = 3
e)Discuss = 7
f) Evaluate = 5
g)Examine = 9
h)Explain = 4
i) Identify = 2
j) Justify = 1
NEXT TASK...
› In your packs, please find the following:
◦ 3001V1 Assessment activity
◦ 7001V1 Assessment activity
› In groups, review the learner work andanswer the
following questions:
◦ Has the command verb been met?
◦ Explain what the learner has done to meet it/or what
they must do to meet it if it has not been met
◦ What written feedback would you provide to the
learner on this criterion specifically?
HERE’S WHAT WE THINK...
Question 3001
Our Response
Has the command
Yes
verb been met in this
work?
Explain what the
The learner has considered several key approaches that develop
learner
has doneAssessment
to
relationships
and explained them using examples of what the
› 3001V1
activity
meet it/or what they
approach may result in.
must to meet it if it
has not been met
What written
feedback would you
provide to the
learner on this
criterion specifically?
You have clearly explained several things that can be used to
develop the relationships with the team. Your examples show
that you understand some of the impact these approaches may
have.
HERE’S WHAT WE THINK...
Question 7001
Our response
Has the command
No
verb been met in this
work?
Explain what the
The learner has talked about what strategic objective are and
learner has done to
touched on why they are important but there is no evaluation in
meet it/or what they
this piece of writing. This is more like an explanation. Also, it has
›
7001V1
Assessment
Activity
must to meet it if it
gone off topic, the criterion asks for an evaluation of the impact,
has not been met
not what they are and why we have them.
What written
feedback would you
provide to the
learner on this
criterion specifically?
You have clearly explained what strategic objectives are and why
they are important. You now need focus on the impact
achievement of objectives on ambitions by evaluating. This
means detailing the strengths and drawbacks, coming up with
reasoned judgement and where possible, supporting your work
with theories of models.
HERE’S WHAT WE THINK...
Question 5001
Our response
Has the command
verb been met in this
work?
Yes
This is a detailed evaluation, laid out in a simple table which is
Explain what the
learner has done to
just one way to help structure an evaluation.
meet
what they
› it/or
5001V1
Assessment activity – if we have time
must to meet it if it
has not been met
A clear evaluation on how the achievement of your development
What written
feedback would you
plan could affect the strategic objectives of your organisation.
provide to the learner You could have further improved this by providing clear links to
on this criterion
some theories or models and included the actual strategic
specifically?
objective that has been impacted
MALPRACTICE & MALADMINISTRATION
WHAT IS IT?
› Examples include failure to maintain appropriate
records within the centre, falsifying records to claim
certificates, not registering learners with CMI after
learners have paid for a qualification etc
› Internal quality assurance can identify plagiarism,
multiple learners using the same work for submission.
› Each centre should have THEIR OWN policy and adhere
to it and also be familiar with the CMI Policy and
Procedure and implement accordingly
PREVENTING
MALPRACTICE & MALADMINISTRATION
› CMI will focus on preventing Malpractice and
Maladministration
› Role of the centre is vital in notifying the Quality
Manager
› The centre should use their own Policy and procedure
but also inform the QM immediately
› Depending on the nature of the issue CMI may also
investigate the issue to ensure compliance
› The Quality Manager will also review this during centre
visits.
WORKING WITH
YOU LOCALLY
Paul Ryan
Chair – West Midlands Regional Board
FINAL QUESTIONS
AND DISCUSSION
with the CMI team
still LISTENING, LEARNING and CHANGING
WE VALUE OUR
PARTNERSHIP WITH YOU
thank you for your business
and joining us at
CMI ENGAGE 2014