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Optimizing the
Windows Desktop
Accelerating Deployment
& Managing the Desktop
Marián Skalický
Windows Client Business Group Lead
Microsoft Slovakia s.r.o.
Key Enterprise Desktop Manageability
Challenges
Make PCs
Safe to Use
Diagnostics
and Help Desk
Easier
Find and use
information
Better
Connected
Protect Data
in PCs
Enable your mobile
workforce
More Secure
Improve security and
legislative compliance
Software
Asset
Management
Lower
Cost
Optimize desktop
infrastructure
Application
Compatibility
Flexible Computing
Models
PC Manageability
The Optimized Windows Desktop
Windows Vista Enterprise + Microsoft Desktop Optimization
Pack:
the most cost-effective and flexible desktop management solution
• SoftGrid Application Virtualization
• Asset Inventory Service
• Diagnostics and Recovery Toolset
• Advanced Group Policy Management
• System Center Desktop Error
Monitoring
• Four Virtual Operating Systems
• Diskless PC and Remote Boot
• Windows BitLocker Drive Encryption
• Multi-lingual User Interface (MUI)
• Subsystem for Unix-Based Apps
(SUA)
• Best OS for non-VL businesses
Virtualize
Inventory
Manage
Monitor
Repair
and
Stream
Desktops
Crashes
Assets
Group
Apps
Policies
ALERT:
Application X
has failed
App App
App
App
System Center
DEM Operations
Manager 2007
App
App
App
App
App
App
App
Translating software inventory
into business intelligence
System Center
Virtual App
Server
Enhancing group policy through
change management
Proactively managing application and
operating system failures
Dynamically streaming
software as a centrally
managed service
Powerful tools to accelerate
desktop repair
Microsoft SoftGrid Application Virtualization
Dynamically streaming software as a centrally managed service
Application
virtualization
On-demand
delivery
The SoftGrid® Platform
The Engine
Centralized,
policy-based
application
management
Microsoft SoftGrid Application Virtualization
Dynamically streaming software as a centrally managed service
Rapidly packages
applications through
active watch technology
including execution
dependencies.
Applications delivered by highly
scalable infrastructure and
assigned by Active Directory.
Optional application license
enforcement.
Delivers launch threshold of
application through dynamic
streaming protocol and caches
for repeat use. Supports
disconnected mode.
Demo
Microsoft SoftGrid Application Virtualization
» Applications are virtualized
per instance:
»
»
»
»
»
»
»
»
Files (incl System Files)
Registry
Fonts
.ini
COM/DCOM objects
Services
Name Spaces
Semafores, Mutexes
» Applications do not get
installed or alter the operating
system
» Yet Tasks process locally on
the host computer
SoftGrid Solutions
Reduce Application
Management Costs
Reduce App
compatibility and
Testing
Enable
Roaming and
Free Seating
Reduce
Help Desk
Calls
Simplify &
Accelerate App
and OS Migrations
Consolidate,
Standardize and
Stabilize Images
Build Business
Continuity for
Applications
Consolidate
Terminal Services
Servers
Enable Roaming and Free Seating
SoftGrid makes it possible for users to share Windows
desktops and laptops.
» Any user can
access any
computer on the
network to get
their
applications.
» Machines
become generic
instead of userspecific
Simplify & Accelerate OS Migrations
SoftGrid accelerates OS Migrations by reducing the
dependencies and testing between applications in preparation
for migrating operating systems
» Elimination of application to
application conflicts and testing
accelerates migrations
» Virtualized applications can be
deployed to variety of systems
» Application state travels with users
Reduce Support Calls
SoftGrid reduces help desk calls by over 30% by making it
easier for IT to resolve problems centrally and reducing the
likelihood of problems in the first place
» Problem resolution is
application-centric, not
system-wide
» Reduce visits to computer by
fixing problems remotely
» Deployment is pulled and not
installed, leading to a higher
success rate
18%
15%
Helpdesk
Deskside visits
Engineering
Patch Mgmt
Overhead
11%
4%
52%
Source: Intel IT Avg. Quarterly
Spending on Desktop PC Support
Consolidate, Standardize and Stabilize Images
Before SoftGrid
» Reduce the size and complexity
of images
» Move closer to the goal of a
“single image” for the entire
enterprise
» Repurpose systems without
constant re-imaging
With SoftGrid
Microsoft Asset Inventory Service
Translating software inventory into business intelligence
Easily-administered service
» Scans desktops
» Checks against central host: 430K titles
» Assigns intelligent naming to software
» Simplifies compliance
and disaster recovery
Application compatibility
Software asset management
Customer Usage Flow
Sign-in: sign in
through passport
View reports: sign
in for reports of
software assets
Deploy agent:
client machines
send inventory to
the web service
Validate
purchase: provide
agreement number
Download
agent: MSI
package
Microsoft Advanced Group Policy Management
Enhancing group policy through change management
Enable effective group policy change management
» Role-based administration & templates
» Flexible delegation model
» Versioning, history & rollback
» Accelerate management
with granular
administrative control
» Reduce risk of widespread
failure
PC Manageability
Diagnostics & Help Desk
Microsoft Diagnostics & Recovery Toolset
Powerful tools to accelerate desktop repair
Accelerate TCO savings by minimizing recovery time
» Recover deleted files, manipulate
services, devices, passwords, more
» Recover instead of reloading
Windows
» Make PCs safe to use
» Accelerates desktop
management and
responsiveness
PC manageability
Diagnostics & Help Desk
Microsoft Diagnostics & Recovery Toolset
Powerful tools to accelerate desktop repair
ERD Commander
» Boots unstable or unbootable
systems so you can:
» Use Wizards to diagnose and
repair issues
» Reset local account passwords
including Administrator
» Safely recover deleted files
» Edit the Windows registry,
manage drivers/services
» Access offline system’s data
from the network
Demo
Microsoft System Center Desktop Error Monitoring
Proactively manage application and operating system failures
Accelerates desktop stability and reduces Windows desktop TCO
» Agentless crash monitoring
» Crash/hang data captured and
stored in central server
» Rich SQL DB for data analysis
» Direct access to troubleshooting
and resolution knowledgebase
» Accelerate desktop
management and IT
responsiveness
» Improve desktop stability &
end-user productivity
Diagnostics & Help Desk
PC Manageability
Desktop Administrators Lack Awareness of
End-User Crash Levels
Unreported Incidents Drive Operation and Cost Implications
Operational/Cost Implications
Desktop
Crash!
>90%(1)
Productivity losses
Potential data loss
Root problem not fixed
No IT awareness
Reboot
Most common end-user behavior
+
<10%(1)
Call Help Desk
Few help desks
equipped to
resolve
All costs above and …
Help desk FTE cost
Additional productivity loss in time
with helpdesk
Resolve
Known error
fielded before
+
All costs above and …
One-off escalations often low
priority
Little ability to track problems
stemming from system changes
(i.e., patch deployment)
Escalate
Desktop Admin
likely see <5% of
crashes
DEM provides awareness and insight!
(1) DEM customer investigation interviews; MS Help desk qualitative discussions
28
Customer Usage Flow
Deploy Group Policy to
redirect Watson data
Fix problems using
Microsoft Knowledge
Resolution
Collect Watson errors in
SQL database
Analyze data with
rich reporting
Application Error Events
DEM provides access to Microsoft Knowledge Base to easily find solutions to crashes
Report - Top N Applications
DEM can summarize errors in simple graphs to show which applications are
causing problems
The Optimized Windows Desktop
Windows Vista Enterprise + Microsoft Desktop Optimization
Pack:
the most cost-effective and flexible desktop management solution
»
»
»
»
»
SoftGrid Application Virtualization
Asset Inventory Service
Diagnostics and Recovery Toolset
Advanced Group Policy Management
System Center Desktop Error
Monitoring
Application compatibility
PC manageability
Flexible computing models
Protect data in PCs
Includes all features of Windows Vista Business plus:
»
»
»
»
»
Four Virtual Operating Systems
Diskless PC and Remote Boot
Windows BitLocker Drive Encryption
Multi-lingual User Interface (MUI)
Subsystem for Unix-Based Apps (SUA)
Make PCs safe to use
Diagnostics & Help Desk
Software asset management
Product Availability
The availability of the components within the Microsoft
Desktop Optimization Pack for Software Assurance is as
follows through MLVS:
»SoftGrid Application Virtualization v4.2
»Advanced Group Policy Management 2.5
»Diagnostics & Recovery Toolset 5.0
»System Center Desktop Error Monitoring 3.0
»Asset Inventory Service 1.0 beta
» Asset Inventory Service 1.0 will release to the web with links via the
MDOP download and CD Media Kit at end of 2007
Resources
»Website for Microsoft Desktop Optimization Pack
for Software Assurance
» http://www.windowsvista.com/optimizeddesktop
Resources Available
» Microsoft Desktop Optimization Pack for Software
Assurance overview datasheet
» Datasheets for each component technology
» Customer FAQ
© 2007 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.
3/28/2016
Slide 36