Transcript Lesson 13 Class - SUNY Maritime College

Leadership & Management
Discussion for Lesson 13:
Leadership Communication
Lesson 13
Reading Objectives
1. The student will comprehend and explain the following
communication terms:
a. Congruence
b. Frame of reference
c. Paradigm
d. Active listening
e. Impression Management
2. The student will comprehend the process of effective
communication.
Lesson 13
Reading Objectives
3. The student will comprehend the importance of
nonverbal communication and list some of its modes of
transmission.
4. The student will comprehend active listening and how it
impacts the effectiveness of listening.
5. The student will comprehend strategies for avoiding
communications problems such as excessive use of
jargon and gender differences in large organizations.
Lesson 13
Discussion Objectives
1. The student will comprehend and explain the
following communication terms:
a. Congruence
b. Frame of reference
c. Paradigm
d. Active listening
e. Impression management
Lesson 13
Discussion Objectives
2. The student will comprehend the importance of
nonverbal communication and list some of its modes of
transmission.
3. The student will comprehend active listening and how it
impacts the effectiveness of listening.
4. The student will comprehend strategies for avoiding
communications problems such as excessive use of
jargon and gender differences in large organizations.
Communication Terms
 Congruence

The consistency of a given message with
previous messages and a leader’s actions.
• Congruence leads followers to “trust” the leader’s
message

A perceived incongruence implies a level of
dishonesty or sarcasm in the message.
• Leaders should avoid sharing transitory feelings
with subordinates
Communication Terms (Cont.)
 Frame

of reference
People perceive words and concepts
differently because their perspectives differ.
 Paradigm

A model, framework, viewpoint, or
perspective; a world-view.
• A problem can occur when people look at a
situation from different paradigms.
Communication Terms (Cont.)
 Active

Listener
Listens intensely, with goal of empathizing
with speaker and providing feedback
 Impression

Management
To create desired impressions by using
appropriate behaviors
Effective Communication

Model of effective communication:
- Ideation
- Encoding
- Decoding
- Transmission
- Receiving
- Understanding
- Feedback
- Taking Action
Nonverbal Communication
 Nonverbal
behavior impacts message.
 Purpose is to communicate the feeling
behind the message.
 Transmission modes include environment,
interpersonal distance, posture, gestures,
facial expressions, voice quality and
personal appearance.
Active Listening
 Ensures
listener’s attention
 Demands eye-contact and absence of
distractions
 Requires intense listening, empathy with
speaker and feedback
Active Listening (Cont.)
 Active




Listeners should:
Model nonverbal signals associated with
active listening
Actively interpret sender’s message
Be aware of sender’s nonverbal behaviors
Avoid defensiveness
Strategies for Avoiding
Communication Problems
 Understand
your audience
 Avoid unnecessary acronyms and jargon
 Understand typical gender differences
Next Class
 Assertiveness
and Feedback
 Read: Leadership & Management,
Chapter 14
Summary

Good leaders are good communicators
 Communication skills include:





Effective expression
Active Listening
Assertiveness
Feedback
Key issue is congruence of message
 Know your audience
Questions?
???