Transcript Please indicate how strongly you agree with the following

WELCOME
SEPTEMBER 2012
Creative Disruption #creativedisrupt
Technology & The Future of Insurance
New York, NY
© 2012 CELENT, a Division of OLIVER WYMAN | CONFIDENTIAL
Craig Weber
CEO
[email protected]
About Our Day
• Welcome
• The Celent Team
• Sponsors
© CELENT
1
Three Steps to A Successful Event
 Participate
 Get Connected
- Network ID = Sheraton Meeting Wi-fi
- Password = CELENT
 Tweet!
- #creativedisrupt
© CELENT
2
Let us begin
Our reputation precedes us?
Please rank the following industries in terms of their ability to deliver a
great shopping or service experience by smart use of technology.
Online Retailers…
2.65
Traditional Retailers With Web Sites…
4.14
Banks…
4.17
Telecommunications…
Utilities…
4.82
5.41
Healthcare Providers…
6.37
Securities & Investments Firms…
6.43
Insurance Companies…
6.48
Traditional Retailers Without Web Sites…
Government…
© 2012 CELENT, a Division of OLIVER WYMAN | CONFIDENTIAL
7.12
7.40
4
Perception of innovation appears to be correlated
Please indicate how strongly you agree with the following statement:
“My service providers in this industry are innovative.”
# 1 Online Retailers
# 8 Insurance Companies 6%
0%
Agree Strongly
Agree Somewhat
© 2012 CELENT, a Division of OLIVER WYMAN | CONFIDENTIAL
59%
30%
32%
20%
40%
Neither Agree or Disagree
60%
80%
Disagree Somewhat
100%
Disagree Strongly
5
Let’s hear from your customers…
11 April 2016