Transcript October 14, 2011

State Presentation:
October 14, 2011
 Benefit Year Earnings (BYE):
Root Causes Identified:

Agency Causes
 Late posting of wages to Tax System
 Wrong Last Employer

Claimant Causes
 Failure to report wages
 Failure to report an employer

Employer Causes
 Late/Incorrect wage reports
 Late or no responses to wage requests
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 Benefit Year Earnings (BYE):
Planned action(s) to address:



Use of NDNH
Publicity Campaign for Claimants and Employers
Other Cross Matches
Principal milestones:



BPC Use of NDNH – December 2011
Publicity Campaign for General Public Dec 2011
Internal communication campaign for NMDWS
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 Separations (SEPs):
Root Causes Identified:
 Agency Causes
 Wrong Last Employer
 Failure to pursue information provided

Claimant Causes
 Quit vs Laid Off
 Not Identifying Correct last employer
 Failure to respond to requests for information

Employer Causes
 Failure to respond timely to requests for information
 Incorrect wage reports
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 Separations:

Planned action(s) to address:
 Publicity campaign directed at Employers & Claimants
 Training/Retraining of CSRs and Adjudicators
 SIDES

Principal milestones:
 Employers receive notifications either by mail or email March
2012
 Publicity Blitz for general public Jan 2012
 Staff training completed Dec 2011
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 Work Search Issues:
Root Causes Identified:

Agency Causes
 Confusing directions provided to claimant
 No system follow-up to verify work searches
 State Warning rule

Claimant Causes
 Not understanding work search requirements
 Failure to complete adequate work searches
 Failure to keep records of work searches
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 Work Search Issues :

Planned action(s) to address:
 Change to NMAC on work search warning
 Increase number of claimants queried for work searches
 Publicity campaign

Principal milestones:
 Change to NMAC Mar 2012
 Pilot Program for verifying work searches Oct 2011
 Full implementation of work search verification Jan 2012
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
No state specific issues Identified at this
time
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 Strategies to Support Owning UI Integrity:

Encourage every staff member …etc.
 Training on Overpayments
 Email, Posters, Meeting agendas
 Use of Intranet to show successes

Develop processes ….etc.
 Tech Integrity Group
 Implement new Claims & Tax Systems
 Encourage Continuous Improvement

Maintain management oversight…etc.
 Bi-Weekly QC reports to Managers
 Management updates in quarterly NMDWS newsletter
 Monthly meetings of UI Integrity Tech Team
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 Communications Strategies:

To claimants





Flyer in claimant notifications
E-mail blasts
Phone and internet messages
NMDWS Web Page
To employers
 Flyer in Quarterly notifications
 NMDWS Web Page
 Email blasts
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 Communications Strategies, Continued:

To state UI staff
 Intranet
 Section Meetings
 Monthly Newsletter

To the public
 Weekly articles in Sunday newspaper
 Public service messages (radio and TV)
 NMDWS Web Page

To state leaders (Governor, state legislature, etc.)
 Governor’s Cabinet Meetings
 Testimony at State Legislative Committees
 NMDWS Web Page
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 Killer App:
 NO killer app at this time
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“Integrity: Own It!”
 Questions?
 State Contact for follow-up:
[email protected]
Phone: 505-841-8499
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