Transcript Quality Website

Quality Website
Presented by
Robert Breisch
Quality Website
Outline •
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1st
Half Presentation;
Dimensions of Quality
Architecture
Quality Assurance
Website Validation
Corporate Identity
Website Rubrics
Examples
Resources
2nd
March 2009
Half Questions
Quality Website
Dimensions of Quality
March 2009
Impact of Quality. Quality is in the mind of the user. A poor-quality web site, one
with many broken pages, faulty images, and error messages, etc. may cost in
poor customer relations, lost corporate image, and even in lost revenue. Very
complex web sites can sometimes overload the user.
• Time – Frequency interval for keeping content current.
• Structure – Pages fit together and function collectively.
• Content – Well organized and relevant to the customer.
• Consistency - Corporate Identity.
• Performance – Response time & functionality. *sec 508
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Quality Website
Architecture
March 2009
A web site can be complex, and that complexity -- which is what provides the
power, of course -- can be an impediment in assuring web site quality. Add in
the possibilities of multiple authors, very-rapid updates and the problem
compounds.
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Browsers – Specify supported browser(s) and version.
Sitemap – Organization… w/customer in mind.
Navigation – Consistent, easy to use, fast.
Response Time – Page loads should be fast.
Feedback – Obvious and meaningful.
Contact – Provide… address, phone #, email etc.
Quality Website
Quality Assurance Testing
March 2009
Assuring web site quality requires conducting sets of tests, that demonstrate
required properties and behaviors.
• Testing
– Supported Browsers (Firefox, Internet Exp.)
– Valid XHTML
– Valid CSS
– Section 508 & W3C/WAI Accessibility
– Web Forms
– Web Applications
– E-commerce Security (SSL) & Processing
Quality Website
Website Validation – Operational Testing
March 2009
• Page Quality - Is the entire page identical with a prior
version? Are key parts of the text the same or different?
• Table, Form Quality - Are all of the parts of a table or
form present? Correctly laid out? Can you confirm that
selected texts are in the "right place".
• Page Relationships - Are all of the links a page
mentions the same as before? Are there new or missing
links?
• Performance, Response Times - Is the response time
for a user action the same as it was (within a range)?
Quality Website
Corporate Identity Manual
• Example - Diebold
– http://www.diebold.com/brandmanual.pdf
March 2009
Quality Website
Website Rubrics
• See Handouts
March 2009
Quality Website
The Bad…
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www.havenworks.com
www.brillpublications.com
www.stexps.com/
www.5safepoints.com/
www.toyjoy.com/
March 2009
Quality Website
The Good…
• www.bmwusa.com/
• www.infinitiusa.com/
• www.diebold.com/
March 2009
Quality Website
Any Volunteers…
March 2009
Quality Website
Questions???
March 2009
Quality Website
Resources
March 2009
• Branding Tutorial
– http://www.brandtutorial.com
• Corporate Identity Manual
– http://www.diebold.com/brandmanual.pdf
• Accessibility
http://www.miswebdesign.com/resources/article
s/accessibility-intro.html
Quality Website
Conclusion
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Dimensions of Quality
Architecture
Quality Assurance
Website Validation
Corporate Identity Manual
Website Rubric
Examples
Resources
March 2009