Transcript Document

Web Accessibility
Evaluating Web
Accessibility:
Developing a Program
with Real AT Users
Janet Jendron, SC Assistive Technology
Program, Assistive Technology Advisory
Committee (ATAC)
[email protected]
SC Assistive Technology Advisory Committee
http://accessibility.sc.gov/
Our Basic Approach
 Avoid techie arrogance. Feed “techie lust.”
 “You can do it; we can help.”
 Don’t beat people over the head with the law. “It’s the right
thing to do.” “It’s good business.”
 Include everyone, especially end users.
 Have fun! People need it desperately.
 Honey vs. vinegar
Who’s Your Buddy?
 SC Assistive Technology
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Program
SC School for the Deaf and the
Blind
SC Vocational Rehabilitation
SC Commission for the Blind
SC State Library (Talking Book
Services)
SC Lt. Governor’s Office on
Aging
SC CIO’s Office
SC Interactive
USC Technology Services
SC Tax Commission
College of Charleston
Florence Darlington Tech
SC Department of
Transportation
SC Department of Health and
Environmental Control
Midlands Technical College
Greenville Technical College
Lander University
Clemson University
SC Department of
Transportation
Working Together
 Joint Committees / Workgroups
 http://accessibility.sc.gov/
Include
Those who will be doing the
work
Different levels of expertise
Different types of disabilities
Different types of
agencies/higher learning
institutions
People with a passion
The Questionnaire….
Reader-friendly!
Geared towards state agency
personnel with limited technical
knowledge of web design
Deciding what we really wanted to
evaluate
Revised after each stage
Less automated, more subjective
Encourages descriptive responses
Questionnaire
Web Testers accessibility/usability Questionnaire (Word)
Web Accessibilty Evaluation Resources page
Recruiting Testers… what we asked
SC Assistive Technology Advisory Committee is following up on last year’s Web Testers Pilot
Program, with another program that will use people who use assistive technology, and
some who don’t, to evaluate state agency web pages for accessibility and usability. We’re
looking for people who:
 Are able to effectively use assistive technology to access web pages. We need people who
use different screen readers (JAWS, Window-Eyes, Dolphin Guide, Kurzweil, etc.) and
different screen enlargers or magnifiers (ZoomText, Windows Accessibility Options,
MAGic). We also need people who use AT for mobility impairments, such as the
Headmouse, Eye Gaze, head and mouthsticks, touchscreens, etc.)
 Have experience in web design (whether or not they use AT or not) and accessibility issues
 Are willing to participate in several online trainings
 Have the ability to learn and apply accessibility and usability principles to state agency web
pages
 Are able to express themselves effectively in writing
 Might be available to demonstrate the use of assistive technology accessing web pages, as
well as accessibility and usability issues
Not every tester needs to fit all of the above requirements, but training participation and writing ability are
musts. If you know a South Carolinian who might fit this program, please send contact
information (email address and any other details). Thanks for much for your help with this. It has
been an exciting program and has the potential for a great impact in our state.
Promoting Our Testers
 Learn about our Web Testers
 Common challenges reported by Web Testers in
accessing electronic information
 Responses from testers and agencies to the Web
Testers program
Clay Jeffcoat
SC School for the Deaf
and the Blind
David Able
University of South Carolina
Student
“Reality checks” at conferences, etc.
 What is your disability and what is its origin?
 What assistive technology do you use to access
the Internet?
 What’s been the impact of the Web on your life –
work, education, government services, etc?
 What are the top three things you appreciate in a
web site?
 What are your top three pet peeves about web
sites?
 Online Interviews of our Testers
Pilot Program Stages and Sites
Stage 1
 Department of Motor Vehicles
 Department of Disabilities and Special Needs
 Lt. Governor’s Office on Aging
Stage 2
 SC Department of Transportation (DOT)
 SC Ethics Commission (SCEC)
 University of South Carolina (USC)
 SC Department of Revenue (DOR)
Stage 3
 South Carolina State Election Commission (SCSEC) - Voter Registration
 SC State Government, Division of State Information Technology (DSIT)
 SC Governor's Office, Office of Executive Policy and Programs (OEPP)
SC Commission for the Blind (SCCB)
Web Tester Program Stages and Sites
Stage 1
 Center for Disability Resources Library – TECS
 SC Department of Employment and Workforce
Stage 2
 SC State Library – Talking Book Services
 South Carolina State Government
Stage 3
 DHEC – Bureau of Air Quality
 South Carolina Assistive Technology Program
Training – Preliminary Materials
sent to Testers
Web Accessibility Toolbar and the Tutorial
Web Developer Toolbar
Chrome
WAVE
WebAIM - Note their side bar on usability: learnability, memorability,
effectiveness, efficiency, satisfaction.
AccessIT - AccessIT Knowledge Base
WC3: How People with Disabilities Use the Web:
Dey Alexander Consulting's People With Disabilities - links to show
how people with disabilities experience the web.
EASI Equal Access to Software and Information - mailing list
announcing free and fee-based trainings and webinars.
Tester Trainings
In person – South Carolina
Commission for the Blind
Webinar –
“Talking Communities” with SC Commission for
the Blind
Online PowerPoint with Resources
Test Pages – SC Department of Agriculture
SC Department of Employment and Workforce
Task Oriented!
Mini Tutorials between testing stages
Working and Training
Together
 Expose Web folks
to lots of AT –
exhibits, videos and
real people
 Promote South
Carolinians who
have done it!
 Invite agency reps
to the web tester
trainings – in
person and online
When presenting to State Agencies
Who’s affected? Everyone!!!
A guide to understanding and
implementing Web Content
Accessibility Guidelines 2.0 W3C Working Group Oct 2010
 How Does Accessible Web
Design Benefit All Users? - DOIT from U of Washington
 More recent attention to the laws
and possible complaints
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Door prizes…. with advance notice ….
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Name two software products that magnify items
on the screen.
 Name two of the best-known screen reading
software programs used to access the Internet.
 If a person has deafness and blindness, how
would he or she surf the Web using the
computer?
 If you can't use a mouse, what built-in Microsoft
Accessibility Option is available to you?
 Signing icons on name tags
Communicating with State Agencies
•Pilot Program vs. Current Program
•Regular AT Trainings
•Listservs
•IT Directors Meetings, Conferences
•State Agency Contacts for Testing
•Deciding on pages to test and tasks
•Follow the Questionnaire and get all issues
•Decide what content of the site would be of
particular interest to people with disabilities
Testing Process
 Pilot Program: 7-10 pages, individually
evaluated
 Web Testers Program: 5-6 pages collectively
evaluated with 2-3 tasks
 Input from testers and agencies
Reports!
Goals
 Results that are meaningful to
agencies
 Education for agencies and testers
 Resolution of “different responses” by
testers as a “committee as a whole”
Reports - Guidance to Testers
Possible alternate responses (other than “yes” and “no”)
Yes, but… No, but…
“Yes and no” (explain)
“Unable to determine” (tell why – e.g., JAWS users can’t see
if a video is captioned)
“Not applicable.” (e.g., “there is no video content on the
page”)
Be specific, be positive, be polite!
Take the opportunity to “teach people” about how your
assistive technology works.
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Assigned task
Describe your experience (positive and
negative) in the assigned task for this web
site.
Remember that the reader probably won’t
understand much about the assistive
technology you use (if any). Tell how much
time it took you to complete the task (or
before you gave up).
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General Questions
What are some things you liked about the
web pages you tested?
What were your challenges in accessing
the web pages?
Describe, briefly, your experience,
negative and positive, but do it in a
positive way.
Do you have any other suggestions for
improving the web pages you tested?
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Q – Site Navigation
Generally, were you able to navigate the site
successfully and efficiently? Why or why not? Is the
site designed in a way that you can remember the
navigation and use it more effectively when you
return to the site?
Look for clear, consistent, simple navigation. If you’re a
sighted tester, try to remember the navigation without
looking at the screen.
Examples are important! Let the reader “feel” your
experience. Make suggestions for things that would
make the site easier for you.
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Q – Written Language
Was the information written in a way that is clear and
understandable to the target audience? (Note: this
question is about the language and terminology used,
not about how the page is organized)
Think about the target audience; their literacy levels,
their computer skills (e.g., older users might not be as
intuitive on the Internet).
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Besides the written report..
 In-person demonstrations to agencies
 Attending: HR people, legal people, content
writers, web designers, CIOs
 A picture is worth a thousand words
 Aha moments
 Benefits to testers who demonstrated
 The future may hold videos of a tester
accessing the web site
Qualitative Evaluations of the
Program…some components
Challenges – agency buy-in, costs, training testers
in several states with varied technology and
experience
Acknowledging collaborating agencies
Impact on the agencies
Impact on the testers
State agency representative
commitment
What’s ahead?
Funding
Follow up with agencies to
measure impact
More training, more testers
Testers on their own
Smaller projects, testers paid by
the agency
Group/Collaborative Testing
Flexible tasks…
Continued state agency
commitment
Trainings – state and local
Online Resources
 Web Questionnaire Resources - SCATP
 Web Accessibility Resources – SCATP
 SCATP Web Resources
 Accessibility Issues - SCATP
 SC Assistive Technology
Advisory Committee
Web Accessibility
Janet Jendron, SC Assistive
Technology Program, Assistive
Technology Advisory
Committee (ATAC)
[email protected]