Transcript No Slide Title

Improving Online Access for NHS
Users:
The Transition to a New In-house NHS
Interface at Imperial College London Library
Andrew Regan
[email protected]
Emma Shaw
[email protected]
19th July 2010
Background: Library Services and NHS Support
Supporting 10 NHS Trusts across 5 Imperial College medical
campuses
•
•
•
•
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Brent Teaching Primary Care Trust
•
Central and North West London
•
(CNWL) NHS Foundation Trust
Chelsea & Westminster Hospital NHS •
Foundation Trust
Ealing Primary Care Trust
•
Hammersmith and Fulham Primary Care •
Trust
Imperial College Healthcare NHS Trust
Kensington and Chelsea Primary Care
Trust
Royal Brompton and Harefield NHS
Foundation Trust
West London Mental Health NHS Trust
Westminster Primary Care Trust
The NHS Kiosk
• Changing scenery: The move to e-resources
• November 2003: The ‘NHS Kiosk’ is launched
across the 5 campuses
• All NHS users of the library were required to register
for a login
• NHS users classified as ‘walk-in’ users due to
licensing agreements, so no remote use permitted
• Use of Public Web Browser for internet restrictions
2003-2008: Drivers for change
• Various technical and design issues surrounding
kiosk mode
• The continuing move to ‘e’ (example: UKRR)
• More organic searching, and the rise of Web 2.0
• Increasing demand for training
• The creation of the AHSC in 2007
The Collaborative Process
Initial Steps started at the Medical campuses gathering
feedback from Library staff and NHS users about the system
Royal
Brompton
St. Mary’s
Chelsea
&
Westminster
Medicine Team Leader
Charing Cross
Testing the new system
Fereshteh Afshari
Head of eStrategy
Support and
Development
Imperial College ICT
Discussed Licences
and Access issues for
NHS users
Acquisitions &
Access
Hammersmith
Public services
Modernising the web pages and
integrating with main Library
pages
Project Challenges
Explaining the needs of NHS users
“Librarians need to appreciate the difference between a real
word practice-based scenario and a more academic literature
searching environment” (Younger, P., 2010)
 ICT team dealing mainly with issues within an
academic/research environment.
 Understanding how they search for information
 Creating user-friendly access
 Potential internet abuse of internet privileges
Project Challenges
NHS encryption software policy
• Short notice!
• Compatibility with the Imperial College network
• Trusts using different software
Personnel changes
• Departmental staffing reviews
• Staff on Leave
 Challenges in communication
 Delays in progress
The Finished Product!
• Fully integrated with the
college network
• With the use of Public Web
Browser, some resources are
restricted due to licence
agreements
• No restricted windows
• Access to external email
• Modernised NHS specific web
pages.
• NHS pages integrated with the
Library main site
http://www3.imperial.ac.uk/library/nhs
The Future
• Moving from the public browser to using ezproxy to maintain the use and access of ejournals
• Developing NHS web pages
• Remote access to resources??
Any Questions?
References
• Younger, P (2010) Internet-based information-seeking
behaviour amongst doctors and nurses: a short review of
the literature, Health Information and Libraries Journal.
[online] 27 (1), 2 - 10. Available from:
http://www3.interscience.wiley.com/cgibin/fulltext/123290239/HTMLSTART [Accessed 16th
May 2010]