Transcript How should we be contacted?

Network Services Seminar
22/08/2005
MMC Network Services
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Introduction
Who, What, Where, When, How and Why.
30 Mins
 Advanced Session, New developments 15
Mins
 15 Minutes Questions
 Presentation on web site

http://www.med.monash.edu.au/medicine/mmc/networkservices
MMC Network Services
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How to contact Network Services?
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SCS Jobdesk
http://jobdesk.med.monash.edu.au/login/index.cfm?jobdesk_id=12
or
http://jobdesk.med.monash.edu.au and select Southern Clinical School
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Email
[email protected]
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Phone
959 41383
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Fax
959 44413
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Supported hardware platforms
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IT/Computing Supplies website
http://www.adm.monash.edu.au/procserv/suppliers/IT/index.html

PC
Acer, Hewlett Packard, Paragon
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Notebook Computers
Toshiba, IBM, Acer, HP, Asus
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Apple/Macintosh
Connecting Point, Designwyse
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Printers
ITS supported (HP, Konica, Lexmark, Minolta, Toshiba)
SAP supported
http://www.adm.monash.edu.au/ias/SAP/GettingStarted/supported_printers.html
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PDA
Dell, Hewlett Packard, O2
http://www.adm.monash.edu.au/procserv/suppliers/IT/PDA/index.html
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Standard Operating Environment
(SOE)
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SOE for Windows PCs
Windows 2000 and Windows XP
http://www.its.monash.edu/software/SOE/staff-pc-soe.html
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SOE for Mac OS X
Mac OS X (10.3.4) and Mac OS 9.2.2
http://www.its.monash.edu/software/SOE/staff-mac-soe.html
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Illegal software: peer to peer, pirated

Information Technology Use Policy - Staff & Other
Authorised Users
http://www.adm.monash.edu.au/unisec/pol/itec16.html
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Peer to Peer File Sharing
Kazaa, BitTorrent, etc
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Pirated software
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Connecting personal PCs to Network

Log a job with Network Services
We need to establish whether the PC:
 Meets
the minimum hardware requirements
 Is virus/spyware free and
 Has Windows properly patched and updated
Install required software
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Other instances when Network
Services should be notified


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When a staff joins (including change of contracts
involving Staff ID change) or leaves department
Before purchasing a new Network Printer
When buying non-standard hardware (PC, Server,
Printer, PDAs etc.)
When changing location of network equipment
(PC, Laptops, Printers)
When discarding/retiring IT equipment (PC,
Printers etc.)
MMC Network Services
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Survey Results
Establishment of Helpdesk Person
 Use of Job desk
 Communication of Problem/Resolution
 Establishment of Web site Templates

MMC Network Services
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