Transcript Centrelink South East Housing

South East Housing Forum
Presented by Jean-Michel Heurtau and Julie Sinclair
25 May 2016
Homeless White Paper
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Vulnerability/
Homeless indicators
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A Vulnerability and Homeless Indicators
may be recorded for the following circumstances Vulnerability Indicator Categories:
VI’s
• Cognitive or neurological impairment
• Drug / alcohol dependent
• Homeless
• Illness / injury requiring frequent treatment
• Psychiatric problems or mental illness
• Recent traumatic relationship breakdown, including family and domestic violence
• Released prisoner
• Significant caring responsibilities
HI’s
• At risk of becoming homeless
• Homeless – ongoing
• Homeless – temporary
• No longer homeless and not at risk of becoming homeless
Specialist staff
The Department of Human Services works with community organisations to ensure
that vulnerable customers receive appropriate and timely referrals to other support
and assistance.
• Social Work
The assistance offered by social workers to customers and their families is an
integral part of the Department of Human Services service.
Social workers give priority to Customers identified as vulnerable or 'at risk‘:
– customers present at risk of suicide or mental distress
– young people without adequate support
– customers with complex personal circumstances including family and
domestic violence, homelessness and hardship
• Community Engagement Officers
• Financial Information Service Officers
• Indigenous Service Officers
• Multicultural Service Officers
• Grandparent Advisor
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Address options
•
Post Office (PO) Box
•
Local Post Office. Australia Post provides a service whereby
customers can receive mail care of their local post office
•
C/O a friend or relative
•
C/O a local service provider.
• C/O a social worker or Service Centre
Manager. Such arrangements are dependent
upon locally agreed procedures.
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Department of Human Services
Website
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Other services
Payment finder is an interactive web-based tool that helps
customers find a shortlist of payments that they may be eligible
for:
• Find payments and services relevant to their circumstances
from their mobile devices and computers.
• Step through information when and where it suits them
• Find Payment Finder on the humanservices.gov.au
website.
Service Finder is a feature on humanservices.gov.au that
allows customers to learn more about the support available to
them from government and community organisations outside
of the department.
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