Transcript Employee Separation and Retention - McGraw

Chapter 10
Employee Separation and Retention
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Managing Involuntary Turnover
 Employment-at-will doctrine - in the absence of a
specific contract, either an employer or employee
could sever the employment relationship at any
time.
 Violence in the workplace caused by involuntary
turnover has become a major organizational
problem.
 A standardized, systematic approach to discipline
and discharge is necessary.
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Employee Assistance Programs
 EAPs attempt to ameliorate problems encountered
by workers who are drug dependent, alcoholic, or
psychologically troubled.
 EAPs are usually identified in official documents
published by the employer.
 Employee wellness programs take a proactive and
preemptive focus on trying to prevent health-related
problems in the first place.
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Outplacement Counseling
 Helps displaced employees manage the
transition from one job to another.
 Services such as job search support, résumé
critiques, job interviewing training and
networking opportunities may be provided inhouse or through an outside source.
 Aimed at helping people realize that other
opportunities exist.
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Managing Voluntary Turnover – Job Withdrawal
 Progression of Withdrawal Theory-dissatisfied
individuals enact a set of behaviors in succession
to avoid their work situation.
 3 categories:
1. behavior change
2. physical job withdraw
3. psychological job withdraw
 Withdrawal behaviors are related to one
another, and partially caused by job
dissatisfaction.
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Job Dissatisfaction-Job Withdrawal Process
Causes Job dissatisfaction
Job
Dissatisfaction
- Personal
disposition
- Tasks & roles
- Supervisors and
coworkers
- Pay and benefits
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Physical Withdrawal


4 ways a dissatisfied worker can physically withdraw from
the organization:
1. Leave the job
2. Internal transfer
3. Absenteeism
4. Tardiness
Companies spend 15 % of payroll costs to make up for
absent workers on average.
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2 Forms of Psychological Withdrawal
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Negative
Affectivity
Job
Dissatisfaction
Sources
Job Enrichment
Job Rotation
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Unsafe Working Conditions
 Each employee has a right to safe working
conditions under the Occupational Safe and
Health Act of 1970 (OSHA).
 Financial bonuses linked to specific safety related
goals help keep employees focused and pay for
themselves over time.
 Firms that emphasize safety send workers a clear
signal that they care about them.
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Summary
 A wrongful discharge suit attempts to establish that discharge either
(1) violated an implied contract or covenant or (2) violated public
policy.
 Involuntary turnover reflects a separation initiated by the
organization. Voluntary turnover reflects a separation initiated by the
individual. It can be minimized by measuring, monitoring and
surveying, then addressing problems found in the surveys.
 Alternative dispute resolution (ADR) is a method of resolving
disputes that proceeds through four stages: open door policy, peer
review, mediation, and arbitration.
 Effective discipline programs have two central components:
documentation and progressive punitive measures.
 Retaliatory reactions can be minimized.
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