Transcript A CEO`s perspective: What is a reasonable

VCOSS Interoperability Forum
Tony Keenan
Chief Executive Officer
Hanover Welfare Services
Hanover’s Contracts with Government
• Predominantly One Department – DHS
-Office of Housing
• Almost 60%, one program, SAAP
• Transitional housing program – 13%
• Mental Health, Drug and Alcohol
• Commonwealth – Employment PSP
Reporting Systems and Requirements
• SAAP - National Data Collection Agency
using SMART
• THM – PAMS Tenancy Management
Data Base
• HIR – CMS
• Front Doors – CHAP and CHART
• Long Term Housing Management CODA
Reporting Systems and Requirements
•Mental health (0.7% of income) – PDRS
Report – simply XCEL plus
•Data Entry QDC
•Drug and Alcohol – ADIS
•PSP – DEEWR E3000
Major Issues
• Systems and programs don't talk to each other
• Systems and program are developed in
isolation
• Decisions and planning about technology and
technology costs are taken out of our hands
• Very difficult to plan for important infrastructure
• Not client focused and not linked to strategic
direction of the agency