Transcript Heart of Central Texas Real Choice - National Association of States

Heart of Central Texas
Real Choice
Heart of Central Texas Real Choice:
A System Transformation
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Change:
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Transform:
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A System Transformation:
to put or place (a thing) in place of
something else; to exchange; make different; alter
to change the form or appearance; to
change the condition, character or function
Full Access and
Freedom to Choose for all persons with disabilities
Heart of Central Texas Real Choice:
Overview
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Project Scope & Funding
Aging & Disability Resource
Centers
Leadership Team
Tools and Technology
Navigators/Legal Advocacy
Super Community Resource
Coordination Groups (CRCGs)
Project Model
Outcome Measures
Partnership and Commitments
Heart of Central Texas Real Choice:
Service Area
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13 Counties: Bell, Bosque, Coryell, Falls,
Freestone, Hamilton, Hill, Lampasas, Limestone,
McLennan, Milam, Mills and San Saba
Major Cities: Waco, Belton/Temple, Killeen and
Hillsboro
Population: 696,054
Persons with Disabilities: 119,689
I-35 Corridor (40% of Texas population)
Heart of Central Texas Real Choice:
Funding
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Texas Real Choice
Funding: $294,000
for 3 years
($882,000)
Older American’s Act,
State General
Revenue Funding,
local revenue
Heart of Central Texas Real Choice:
Aging and Disability Resource Centers (ADRC)
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Central Texas ADRC: Co-Location of
Area Agency on Aging (AAA) & Area
Information Center (AIC), 2-3
Navigators, 2-3 Aging and Disability
Resource Specialist (ADRS) and
linkage to Heart of Central Texas
Independent Living Center.
Heart of Texas ADRC: Co-Location
of ILC , AAA, AIC, 2-3 Navigators
and 2 ½ ADRS.
One Stop Shopping for Persons with
Disabilities and LTSS Agencies (2-1-1
/1-800/Internet/ walk-in)
Personalized Service, Easy Access
and Quick Response to Consumers
Heart of Central Texas Real Choice:
2-1-1 Implementation
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Central Texas – initiated
December 2002
Heart of Texas – Fall 2003?
Heart of Central Texas Real Choice:
Leadership Team (4)
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Executive Director, Heart of
Central Texas Independent
Living Center
Executive Director, CareLinc
Network (AIC)
Director, Central Texas AAA
(AIC)
Director, Heart of Texas AAA
 Hire and Supervise Project
Director
 Advisory Committee
 Integrated Management and
Leadership
 Navigators/ADRSs in 4
Agencies
Heart of Central Texas Real Choice:
Common Tools
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Prototypes: HHSC Summit (April 2001)
Intake and Referral Form
Release of Information
Withdrawal of Permission to Share Information
Referral Protocols
Operational in 6 Counties (May 2002)
Risk Screening
Person/Family Centered Assessment and Planning
Reduces Fragmentation, Duplication, Barriers and
Confusion
Heart of Central Texas Real Choice:
Regional Management Information System
(ServicePoint ™)
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Hardware Infrastructure Complete
150 User Licenses
Automation of Tools and Protocols
Web-Based Community Intranet
System
Detailed Report Generation
Secure Data Entry
Tracks Changes in Consumer
Status
Real-Time Data Sharing with Other
Agencies
Consumer Confidentiality and
Privacy (Enhanced)
Aggregate Unmet Need Data
Heart of Central Texas Real Choice:
Navigators (Barrier Busters)
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Comprehensive Consumer/Caregiver Interviewing
Person/Family Centered Assessment, Planning and Implementation
Liaison to Key Partner Agency Staff (Super Community Resource Coordination
Groups)
Brokering/Coordination of Traditional and Non-Traditional Community
Services and Supports
Consulting with Legal Advocacy Staff, Attending County CRCG’s, Interface
with ADRC Staff
Assisting with Paperwork, Accompanying Consumer to Agency Appointments
and Hearings
Assuring Follow-up, Cultural Sensitivity and Compliance with Americans with
Disabilities Act
Information Provision for Informed Choice
Heart of Central Texas Real Choice:
Legal Advocacy
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Lone Star Legal Aid Contract
Legal Back Up for Navigators
Consultation, Research and
Advocacy
Recommend Legal Remedies
Americans with Disabilities Act
Compliance
Heart of Central Texas Real Choice:
Super Community Resource Coordination Groups
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Partner Agencies Commit Key
Personnel
Key Staff Assign Staff/Authorize
Expedited Services
Ongoing Access to Navigators
On-line Staffing Using
Community Intranet
Real-time Coordination and
Resource Allocation
Referral to County CRCG s
(Indigenous Resources)
Heart of Central Texas Real Choice:
System Model
Agency Partners/
Public
Oversight/Leadership
Project Director
AIC/ADRC
(Linking & Screening)
Navigators
Super CRCG
County CRCG s
Heart of Central Texas Real Choice:
Outcome Measurement
Consumer Outcomes:
relocations, diversions,
community/family participation, person/family
centered plans, health and safety, freedom from
abuse and neglect, independence, futures
planning, and consumer satisfaction.
System Outcomes: aggregate met and unmet
need, consumers linked with resources, barriers
overcome, service duration and intensity,
institutional diversions/relocations, services from
multiple agencies, ServicePoint™ usage, meeting
participation and Super CRCG Participation.
Heart of Central Texas Real Choice:
Training Curriculum
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Real Choice Overview
Person First Language
System of Access and Assistance
ABCs of Information and Referral
Person/Family Centered Training
Cultural Diversity
Service Point™ Software
Benefits Counseling
Agency Partners
HIPAA
Heart of Central Texas Real Choice:
Unprecedented Partnership
Commitments to Serve on Advisory Committee:
AAAHOT
Hill Country Community Action Assn., Inc.
CTAAA
Consumer Advocate (Aging)
CareLinc Network
Lone Star Legal Aid
HOCTILC
Killeen Help Center (Bell County Human
Services)
HOTRMHMR
Milam County/CTCOG
TDPRS/APS
HOT Workforce Board
CT Veterans Health Care System
HOT Coalition for the Homeless
Region 12 Education Service Center
HOT Rural Transit District
BellNet (Texas Agricultural Experiment System/Texas
A&M)
Central Texas Senior Ministry
CTCOG/Housing Division
Limestone County Senior Services
CT Youth Services Bureau, Inc.
Waco Housing Authority
CT Workforce Board/Information & Referral System
United Way
Coryell County (County Judge)
City of Waco
Heart of Central Texas Real Choice:
Advisory Committee Members
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Central Texas
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Mr. Nick Serna, Lone Star Legal Aid
Dr. Lucinda Harmon, Combridge, Inc.
Mr. Barry Fredrickson, TX Dept. of Human Services
Mr. Ray Helmcamp, CCCMHMR
Mr. Mike Mathis, TDPRS-APS
Ms. Rita Kelly, Killeen Help Center
Honorable John Hull, Coryell County Judge
Ms. Gloria Holle, Early Childhood Intervention
Honorable Jack Calvert, Mayor, City of Lampasas
Ms. Tama Shaw, Hill Country Community Action
Mr. John Kirchoff, HUD, Belton
Mr. Aaron Montemayor, United Way GFHA, Killeen
Mr. Steve Wick, Central Tx Youth Services, Belton
Ms. Mary H. Klentzman, Family Advocacy
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Heart of Texas
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Mr. Brian Dodd, Regis-St. Elizabeth Centers
Mr. Harvey Fredriksson, Aging Consumer Advocate
Ms. Barbara Tate, HOT Regional MHMR
Ms. Marietta Diehl, TDPRS-APS
Ms. Dixie Skeen, TX Dept. of Health
Ms. Greta Brown, TX Dept. of Human Services
Mr. Budge Kimble, TX Commission For Blind
Ms. Judy Hicks, Region 12 Education Center
Mr. Doug Young, Central TX Veterans Health Care
Ms. Camilla Bare, Association of Retarded Citizens
Ms. Melody McDermitt, Central TX Senior Ministry
Ms. Stacie York, Providence DePaul Center
Ms. Gaylen Lange, TX Workforce Development
Ms. Barbara Brewer, Salvation Army
Ms. Ana Salinas, Waco Housing Authority
Heart of Central Texas Real Choice:
Unprecedented Partnership
Commitments to Help Develop and to Provide Personnel Support
to CRCGs for Adults and Families
AAAHOT
Killeen Help Center (Bell County Human Services)
CTAAA
HOT Workforce Board
CareLinc Network
Region 12 Education Service Center
HOCTILC
Temple Help Center (Bell County Human Services)
HOTRMHMR
Christian Assistance Network
TDPRS/APS
Bosque County Senior Services
TDHS
Central Texas Senior Ministry
Early Childhood/CCCMHMR
Freestone County Senior Services
CT Youth Services Bureau, Inc.
Limestone County Senior Services
CT Council on Alcoholism & Drug Abuse
Salvation Army
Heart of Central Texas Real Choice:
Unprecedented Partnership
Commitments to Designate Key Staff to Represent Agency,
Interface with Project Staff and Consumers:
AAAHOT
Lone Star Legal Aid
CTAAA
Killeen Help Center (Bell County Human Services)
CareLinc Network
HOT Workforce Board
HOCTILC
HOT Coalition for the Homeless
HOTRMHMR
Central Texas Senior Ministry
TDHS
Bosque County Senior Services
TDPRS/APS
Waco Housing Authority
CT Veterans Health Care System
Salvation Army
Bell County (County Government)
United Way
CTCOG/Housing Division
City of Waco
CT Youth Services Bureau, Inc.
Heart of Central Texas Real Choice:
Unprecedented Partnership
Commitments to Use Common Intake:
AAAHOT
Temple Help Center (Bell County Human Services)
CTAAA
Christian Assistance Network
CareLinc Network
HOT Coalition for the Homeless
HOCTILC
Central Texas Senior Ministry
TDHS
Freestone County Senior Services
TDPRS/APS
Bosque County Senior Services
Early Childhood/CCCMHMR
Limestone County Senior Services
CT Veterans Health Care System
Waco Housing Authority
CTCOG/Housing Division
Salvation Army
CT Youth Services Bureau, Inc.
United Way
Hill Country Community Action Assn., Inc.
Caritas of Waco
CT Council on Alcoholism & Drug Abuse
Compassion Ministries
Killeen Help Center (Bell County Human Services)
Friend For Life
HOT Workforce Board
Mission Waco
Heart of Central Texas Real Choice:
Unprecedented Partnership
Commitments to Adhere to Standardized Referral
and Follow-Up Protocols:
AAAHOT
HOT Workforce Board
CTAAA
Temple Help Center (Bell County Human Services)
CareLinc Network
HOT Coalition for the Homeless
HOCTILC
HOT Rural Transit District
CCCMHMR
Central Texas Senior Ministry
TDHS
Freestone County Senior Services
TDPRS/APS
Bosque County Senior Services
Early Childhood/CCCMHMR
Limestone County Senior Services
CT Veterans Health Care System
Waco Housing Authority
CTCOG/Housing Division
Salvation Army
CT Youth Services Bureau, Inc.
United Way
CT Workforce Board/Information&Referral System
Caritas of Waco
Hill Country Community Action Assn., Inc.
Compassion Ministries
CT Council on Alcoholism & Drug Abuse
Friend For Life
Killeen Help Center (Bell County Human Services)
Mission Waco
Heart of Central Texas Real Choice:
Unprecedented Partnership
Commitments to Use of Common Information Management System
for Sharing Consumer Information, Consumer Tracking and
Adherence to HHSC Consumer Confidentiality Guidelines:
AAAHOT
Temple Help Center (Bell County Human Services)
CTAAA
Christian Assistance Network
CareLinc Network
HOT Coalition for the Homeless
HOCTILC
Central Texas Senior Ministry
TDHS
Freestone County Senior Services
TDPRS/APS
Bosque County Senior Services
CT Veterans Health Care System
Limestone County Senior Services
CTCOG/Housing Division
Waco Housing Authority
CT Youth Services Bureau, Inc.
Salvation Army
Greater Killeen Free Clinic
United Way
Hill Country Community Action Assn., Inc.
Caritas of Waco
CT Council on Alcoholism & Drug Abuse
Compassion Ministries
Killeen Help Center (Bell County Human Services)
Friend For Life
HOT Workforce Board
Mission Waco
Heart of Central Texas Real Choice:
Summary
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13 Counties
Aging and Disability Resource Centers
Area Information Center (AIC) Integration
Integrated Management and Leadership
Regional Web-Based Intranet
Navigators and Legal Advocacy
Super CRCG
Outcome Measurement