The New Oncology Practice
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Transcript The New Oncology Practice
Proving Value in
Oncology: The Visible
and Invisible Issues
Dawn Holcombe, FACMPE, MBA, ACHE
President, DGH Consulting
Executive Director, Connecticut Oncology
Association
Today’s Agenda
Understanding Oncology and Specialty
Pharmacy
Overview of CMS and Private Initiatives
Practices: Proving Quality Care
Implications and Future Issues
3/31/2016
Part I - Evolution of Oncology
The future lies in the past:
Need to know how we got here
To determine how to move forward
In 1971, President Nixon signed into effect the National
Cancer Act of 1971, declaring war on cancer and the
devastation it wreaked on American life. From this
initiative, millions of dollars flooded universities and
research centers.
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The Evolution of Oncology
new specialty, born in the early 1970s.
“Love Story” Brian’s Song”
Dramatized trauma of terminally ill patients leaving
homes and families to seek treatment, but more often
concluding their lives in hospital beds, after having
struggled with their illness and the side effects of
cancer treatments
Inpatient, lengthy stays
Toxic, single agent drugs
Debilitating side effects
3/31/2016
DGH Consulting
A new breed of “primary specialist”
1973,
medical oncology programs were
graduating a new breed of physicians
specially trained in multidisciplinary
oncology practice and clinical research.
While surgeons had dominated cancer
care during the 1950s and 1960s, medical
oncologists soon became the primary
clinicians for patients with malignancies,
coordinating multi-disciplinary care
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Supportive Care Evolution
-Side Effect Management
-Outlook on Life
-Allowed toxic drugs to be delivered in
outpatient settings while avoiding
complications
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Infrastructure Grew
More
Similar to Infusion Suites than
Physician offices
Emergency Care Watch Constant
Adverse Reaction Management
Oncology Certified Nurses
OSHA – Management of bio and
hazardous waste
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Inherent Flaws in Payment System
RVU
Basis
Created
Profile
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in Early 1990s on older data
of Oncology vastly different
AWP and Professional Payments
Aggregated – an Efficient Care
Delivery Stream
Mislabeled
Buckets, Same Net Amount of
Money
Years of MisLabeling lead to confusion
and Frustration on all Sides
Cancer Care Continued to Evolve, despite
Stagnant Payment System
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Specialty Pharmacy Management
and Payer Perspective
New
Opportunity for successes in other
specialties
Big dollars, big target
Slow and sporadic entry
Mixed understanding of oncology issues
Does
Spec. Pharmacy add value
or costs in oncology?
Specialty Pharmacy
Started
in 1970s
High cost specialized drugs (hemophilia)
Unreliable delivery/availability
Addition of PBM tools
Oncology as a target before understanding
the specialty
SPs. PBM lines blurring
What is Specialty Pharmacy?
MD
call and order treatment
Reviewed and approved by SP
Drug shipped to MD or patient for
administration within 24 – 48 hours
After shipment, SP bills insurer for drugs
MD bills insurer for drug administration
only
Oncology – A Too Quiet Success
Story
Other SP and PBM success were in less
complex specialties
Oncologists Do:
Manage comprehensive multispecialty care
Understand old and new treatments and toxicities and
side effects
Balance drug choices on multiple decision trees
Manage adverse outcomes
Provide patient education and support, case
management
What are issues in oncology re
specialty pharmacy?
Distribution Cost, Reliability, Safety
New and Combination Therapies drive cost, not
correctable purchasing decisions
Waste and Inefficiency
Risk
Focus on Drug Prices without considering cost of
professional services is short-sighted
Oncologist becomes Primary Caregiver, specializing
in Care Coordination
Medical Decision-making in Oncology Needed by
Physicians familiar with the Patient
No Visa, No Drug
Redundancy and Malpractice
Distribution Cost, Reliability,
Safety
A
generic is not the same for quality and
useability
Price is the last deciding factor
You get what you pay for (short dated,
improperly stored, adulterated, counterfeit)
Risks and Liability too great
Extra Steps and Players mean extra
confusion, = Extra Risk
New and Combination Therapies
drive cost, not correctable
purchasing decisions
Medical
Effectiveness
Toxicities
Combination Regiment change above
Rapidly changing rules and status
Single source, multi source, few generics
Discounts increasingly hard to come by
Waste and Inefficiency
Single centralized inventory
Each drug compounded re Pnt height, weight, physical
condition and dose intensity of other drugs in regimen
Daily patient health status changes
Waste
Duplicate storage
Non returnable product
“A dispensed drug for one patient cannot be used on
another patient, so it should not be placed into the
general office stock under any circumstances….The
drug would be considered adulterated under Chapter
499, F.S.,” Jerry Hill, RPh, CPh, chief of pharmacy
services for the Florida Department of Health.
Risk
Waiver of liability
Malpractice coverage
Interference with clinical controls and the direct
communications that allows the medical care team to
ensure the safety and use of drugs.
MVI Breaks the chain of custody, imposes unnecessary
and dangerous delays in treatment
Payors may be held criminally liable for violation of the
Federal Food, Drug, and Cosmetics Act (FFDCA) if,
even if unbeknownst to them, drugs obtained from other
countries by vendors were dispensed to health plan
enrollees and paid for by their insurer.
Limited Program Successes
Brownbagging starts and stops – Illinois, Fla,
Virginia, CT
Experience –
Waste – Millions of dollars of double insurer
payments for unused drug
Treatment delays – late arrivals, wrong shipments
Liability – “hold harmless” clauses
Non oncology specialties – dermatologists,
rheumatologists, gastroenterologists and neurologists
may embrace for lack on infrastructure themselves
Our Future
Evidence Based
Medicine
Value Driven Healthcare
“Proving It”
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History of “Quality” Measurement Programs
In
other specialties such as cardiology and
endocrinology (diabetes management)
CMS
Private Payers
Quality Organizations
Hospitals
Learning
Curve = Communication Issues
American College of Cardiology. See http://www.acc.org/qualityandscience/quality/quality.htm Accessed August 9, 2007
American Diabetes Association. See http://docnews.diabetesjournals.org/cgi/content/full/2/8/4#REF1 Accessed August 9, 2007
“Pay for Performance & Oncology Practices, At the Crossroads, What Your Oncology Practice Can Do Today”, By Dawn Holcombe
3/31/2016
Oncology Quality Studies
The landmark 1999 Institute of Medicine (IOM) report "Ensuring
Quality Cancer" raised concerns about the quality of care provided
to cancer patients and the lack of systems to assess quality.1
Feb 1, 2006 The National Initiative on Cancer Care Quality
(NICCQ), which analyzed data from nearly 1,800 patient surveys
and medical records of people with early-stage breast and colorectal
cancer, found that the large majority of patients are receiving highquality care, though certain areas of care are in need of
improvement. ²
1Hewitt
M, Simone JV: Ensuring Quality Cancer Care. Washington, DC, National Academy Press, 1999
²The Quality Oncology Practice Initiative : Assessing and Improving Care Within the Medical Oncology Practice ,
Kristen McNiff, MPH , Journal of Oncology Practice, Vol 2, No 1 (January), 2006: pp. 26-30
© 2006 American Society of Clinical Oncology. http://jop.ascopubs.org/cgi/content/full/2/1/26
3/31/2016
What can be Quality/Value
What treatment “does” for a patient
Transparent
Reductions in Variation
IOM:
Safe
Effective
Patient-centered
Efficient
Equitable
Timely
Committee on Quality of Health Care in America, Institute of Medicine: Crossing the Quality Chasm: A New Health System for the 21st Century,
page 5 of the Executive Summary, Washington, D.C., The National Academies Press, 2001. Accessed August 9, 2007.
“Pay for Performance & Oncology Practices, At the Crossroads, What Your Oncology Practice Can Do Today”, By Dawn Holcombe, Oncology
Issues , published by the Association of Community Cancer Centers (ACCC), March/April 2007 issue, Pages 26 – 30
3/31/2016
Performance/Quality/Value is a
matter of perspective…..
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Current “Quality” Programs – in infancy and very
limited in scope
CMS
Data needs to be quantifiable
Non-oncology Demonstration Projects
2005, 2006 Oncology Demonstration Projects
2007 Physicians Quality Reporting Initiative
Private Payers
Often based upon claims data
Non-oncology pay for performance program
Reporting to members physician “quality” rankings
Varying co-payments and deductible incentives for plan members for choosing
“quality” physicians
ASCO QOPI Initiative
Early stages of implementation
Practice Specific Use
Voluntary
“Pay for Performance & Oncology Practices, At the Crossroads, What Your Oncology Practice Can Do Today”, By Dawn Holcombe, Oncology
Issues , published by the Association of Community Cancer Centers (ACCC), March/April 2007 issue, Pages 26 – 30
3/31/2016
Trends In Private Payers – Oncology no
longer business as usual, but rarely P4P
Assumption of ASP + x%
With or Without professional service adjustments
Without recognition of ASP flaws
Specialty Injectables Programs
Issues: Quality, Cost, Access to Treatment, Care
Delays, Medical Decision-making if formularies
involved
Blanket Prior Authorizations
Mother May I – Medical Decision-making Issue,
plus care delays, cost burdens
Insertion of Care Management Entities
Affecting site of care and talking to patients outside
of MD/Patient loop
Disease Management, Oncology Management
“Pay for Performance & Oncology Practices, At the Crossroads, What Your Oncology Practice Can Do Today”, By Dawn
Holcombe, Oncology Issues , published by the Association of Community Cancer Centers (ACCC), March/April 2007 issue,
Pages 26 – 30.
3/31/2016
Where are we re P4P?
Lots
of fanfare, little actual happening re
oncology
Over use and under use focus
Disease management programs stop and
start fitfully
Pilots will build in 2008 and 2009, different
approaches
No national solution
“Pay for Performance & Oncology Practices, At the Crossroads, What Your Oncology Practice Can Do Today”, By Dawn Holcombe,
Oncology Issues , published by the Association of Community Cancer Centers (ACCC), March/April 2007 issue, Pages 26 – 30.
3/31/2016
Initial Efforts
CMS
Physician Quality Reporting Initiative
(PQRI)
United
PA
3/31/2016
– Horizon, Highmark
Is the Government Paving the
Way?
PQRI
measures include oncology
Rough estimate less than half of practices
participating
Design flaws
Proves issues with cart before the horse
Lesson:
Practice, Incur Costs, and expect
no money (not auspicious)
3/31/2016
P4P or Value in Care – Cloudy
Waters?
Measurement
and Data difficulties
Technology Challenges
Imbalance and errors in drug and
professional services payments
Intrusion of third party entities
Core Patient – MD interaction
This is Cancer Care
3/31/2016
Pay for Value – A Growing Concept
Value for patients – results and outcomes
Perspectives may differ strongly between MDs and
payers
Health outcome per dollar of cost expended
Value measured over care cycle, not per unit
Avoidance of interventions
Ongoing management to forestall recurrence
Local may not be the best value
Competing on results – measured and widely available
Migrate patients to truly excellent providers
Competition on results, not standardized care
Shift strategies, structures and processes to measure and
improve results
“Pay for Performance & Oncology Practices, At the Crossroads, What Your Oncology Practice Can Do Today”, By Dawn Holcombe, Oncology
Issues , published by the Association of Community Cancer Centers (ACCC), March/April 2007 issue, Pages 26 – 30.
“Is your practice ready for an uncertain future? The questions you should be asking your staff” By Dawn Holcombe , Community Oncology,
VOLUME 3, NUMBER 3 (March 2006)
3/31/2016
Preparing to Prove Value in Oncology
Education
Assess/Strategize/Plan
Standardize
Network
Partner/collaborate
up and down the
continuum of care
Measure
Document
Build value portfolio
“Pay
for Performance & Oncology Practices, At the Crossroads,
What
Your Oncology Practice Can Do Today”, By Dawn Holcombe, Oncology
3/31/2016
DGH
Consulting
Issues , published by the Association of Community Cancer Centers (ACCC), March/April 2007 issue, Pages 26 – 30.
Aren’t we ready to Prove Value?
Traditional reports (volume, staffing, flow, case mix,
drugs, regimens, financials)
EMR level reports (tx by stage, drugs, standards, some
guidelines, symptoms, history, etc.)
Taken for Granted (disease management, complication
avoidance, reviews of alternatives, patient support, etc.,
responsive action)
Invisible (questions not even thought of yet, but integral
to care) If you pay, but not reimbursed, for What Value?
“Pay for Performance & Oncology Practices, At the Crossroads, What Your Oncology Practice Can Do Today”, By Dawn Holcombe, Oncology
Issues , published by the Association of Community Cancer Centers (ACCC), March/April 2007 issue, Pages 26 – 30.
3/31/2016
Oncologists Provide Quality but now think
“Value” internally and externally
Common Practice and even services must be catalogued, measured,
valued, and marketed
Incoming/outgoing phone calls (reason and resolution)
Avoided ER visits and hospitalizations
Admissions and Readmissions per cancer case
Prescriptions and resulting outcomes
ER visits/hosp. Admissions Counted, identify reason, followup
Conversations re EOL, hospice, palliative care
Disease and Symptom management steps, coaching and
counseling documented every time
Proving Value may still not be enough in times of limited
resources
“Pay for Performance & Oncology Practices, At the Crossroads , What Your Oncology Practice Can Do Today”, By Dawn Holcombe, Oncology Issues , published by
the Association of Community Cancer Centers (ACCC), March/April 2007 issue, Pages 26 – 30.
“Is your practice ready for an uncertain future? The questions you should be asking your staff” By Dawn Holcombe , Community Oncology, VOLUME 3,
NUMBER 3 (March 2006)
3/31/2016
Oncology Stepping Up - QOPI
The Quality Oncology Practice Initiative:
Frequently Asked Questions
Q: What is the Quality Oncology Practice
Initiative?
A: The Quality Oncology Practice Initiative (QOPI) is a
quality improvement program based on retrospective
chart reviews conducted within oncology practices.
QOPI includes a set of oncology quality measures, a
specified chart selection strategy, a secure system for
data entry, automated data analysis and reporting, and
a network of resources for improvement.
The Quality Oncology Practice Initiative : Assessing and Improving Care Within the Medical Oncology Practice ,
Kristen McNiff, MPH , Journal of Oncology Practice, Vol 2, No 1 (January), 2006: pp. 26-30
© 2006 American Society of Clinical Oncology. http://jop.ascopubs.org/cgi/content/full/2/1/26
3/31/2016
Q: What are the QOPI quality measures?
A: Practicing oncologists and quality experts developed and update the
QOPI measures, which are
derived from clinical guidelines or published standards
adapted from the National Initiative on Cancer Care Quality (NICCQ)
consensus based and clinically relevant
Areas addressed by the current QOPI measures include
end-of-life care
appropriate chart documentation (e.g., staging, pathology report, chemotherapy consent)
pain assessment and control
antiemetic administration
erythroid growth factor administration
hormonal therapy administration (breast cancer patients)
adjuvant chemotherapy administration (breast and colorectal cancer patients)
granulocyte growth factor administration (lymphoma patients)
The Quality Oncology Practice Initiative : Assessing and Improving Care Within the Medical Oncology Practice ,
Kristen McNiff, MPH , Journal of Oncology Practice, Vol 2, No 1 (January), 2006: pp. 26-30
© 2006 American Society of Clinical Oncology. http://jop.ascopubs.org/cgi/content/full/2/1/26
3/31/2016
Outcomes, processes, measures?
QOPI measures processes of care—one of the three components of
quality, along with environment of care and outcomes of care
(Donabedian A. JAMA 260:1743-1748, 1988). With a potentially fatal
illness, most would define the highest quality as that which achieves
the best survival. For that reason, we should focus on outcomes
such as survival. However, with cancer, in which improvements may
not show up in the survival measurements for years, quality
improvement efforts must focus on assessing and improving care
processes that have been previously demonstrated (either in
randomized clinical trials or other methods) to enhance survival.
Defining Quality: QOPI Is a Start , Douglas W. Blayney, MD Editors Desk, Journal of Oncology Practice, Vol 2, No 9 (September),
2006: © 2006 American Society of Clinical Oncology. http://jop.ascopubs.org/cgi/content/full/2/1/26
3/31/2016
Quality Care – In Process
Patients with early-stage breast cancer received 86% of generally
recommended care, based on 36 quality-care measures, while patients with
early-stage colorectal cancer received 78% of generally recommended
care, based upon 25 quality-care measures. These overall rates of
adherence suggest that the quality of care for cancer is better than that
observed for other chronic medical conditions.
The study — commissioned by the American Society of Clinical Oncology
(ASCO) and undertaken by researchers at the Harvard School of Public
Health and the RAND Corporation — showed strikingly higher adherence
than anticipated to processes of care believed to be essential for improving
patient outcomes.
DETAILED RESULTS RELEASED FROM FIRST-EVER NATIONAL STUDY ON CANCER CARE QUALITY IN THE UNITED STATES, Press Release for January 31,
2006, The Rand Co., http://www.rand.org/news/press.06/01.31b.html
3/31/2016
The Obvious “Holes” in Professional Rates –
might be indicators of Quality
Pharmacy Facilities (Drug inventory, acquisition and handling costs)
Oncology Treatment Planning
Patient Coaching, Counseling and Education
Patient symptom Management/triage re urgent care
Nutrition, Social services
Screening and Prevention
Fully Informed Patients
Management of Imaging and End of Life
Enrollment in Clinical Trials
Determination of preferred treatments and drugs
Pharmacoeconomic analyses on regimens/treatments/even choices for
palliative care vs treatment
Management of Hospitalization and ER Visits/Avoidance
“Pay for Performance & Oncology Practices, At the Crossroads, What Your Oncology Practice Can Do Today”, By Dawn Holcombe, Oncology Issues ,
published by the Association of Community Cancer Centers (ACCC), March/April 2007 issue, Pages 26 – 30.
“Is your practice ready for an uncertain future? The questions you should be asking your staff” By Dawn Holcombe , Community Oncology, VOLUME
3, NUMBER 3 (March 2006)
3/31/2016
Oncology Scorecard Ideas
Phase I – Basic Oncology Measures
Documented stage and diagnosis, stages from the AJCC version 6
• % compliance reported quarterly
Documented line of therapy, 1st, 2nd, 3rd, 4th and higher
• % compliance reported quarterly
Documented patient performance status at every visit, NED, SD, PD,
PR, CR type nomenclature
• % compliance reported quarterly
Recurrence
Local or distant
ER visits
Admissions
Readmissions
Symptom occurrence and prevention
“Pay for Performance & Oncology Practices, At the Crossroads, What Your Oncology Practice Can Do Today”, By Dawn Holcombe, Oncology
Issues , published by the Association of Community Cancer Centers (ACCC), March/April 2007 issue, Pages 26 – 30.
3/31/2016
Oncology Scorecard Ideas continued
Phase II – Quality Care Indicators
Assessment of fatigue, nausea, and pain
• % compliance reported quarterly
Assessment of depression and anxiety measures
• % compliance reported quarterly
Written consent obtained for all therapies
• % compliance reported quarterly
EOL: Hospice discussion and Advanced Directive discussion for
all Stage III and IV patients documented
• % compliance reported quarterly
Clinical trials considered for all Stage 4 patients
• % compliance reported quarterly
“Pay for Performance & Oncology Practices, At the Crossroads, What Your Oncology Practice Can Do Today”, By Dawn Holcombe, Oncology
Issues , published by the Association of Community Cancer Centers (ACCC), March/April 2007 issue, Pages 26 – 30.
3/31/2016
Oncology Scorecard Ideas:
Further Phases
Phase III – Standards and Outcomes
Adoption of Evidence-Based Guidelines
(identify and show compliance for one - Colon) NCCN
• % compliance reported quarterly
Adopt and use standard delivery of chemotherapy regimens
• % compliance reported quarterly
Adopt and verify compliance with safety guidelines NIOSH
• % compliance reported quarterly
Adopt and use standard Anti-Emetic Guidelines ASCO/NCCN
• % compliance reported quarterly
“Pay for Performance & Oncology Practices, At the Crossroads, What Your Oncology Practice Can Do Today”, By Dawn Holcombe, Oncology
Issues , published by the Association of Community Cancer Centers (ACCC), March/April 2007 issue, Pages 26 – 30.
3/31/2016
Oncology Scorecard Ideas:
Further Phases
continued
Phase IV – Standards and Outcomes – Advanced
Expand symptom/side effect measures to all 4 parameters of
psychosocial distress: physical symptoms, psychological, social, and
spiritual
• % compliance reported quarterly
Adopt and show compliance for other cancers (breast, lung, prostate,
lymphoma, and ovary - 80% of all chemo used) NCCN
• % compliance reported quarterly
Generation of family history with approach to risk counseling and testing
• % compliance reported quarterly
Develop and adopt guidelines for follow-up for patients after cancer
NCCN
• % compliance reported quarterly
“Pay for Performance & Oncology Practices, At the Crossroads, What Your Oncology Practice Can Do Today”, By Dawn Holcombe, Oncology
Issues , published by the Association of Community Cancer Centers (ACCC), March/April 2007 issue, Pages 26 – 30.
3/31/2016
P4P in Oncology?
Limited
Localized
A lot of data gathering
Few dollars have actually changed hands
P4P
Pilots –
a misnomer?
Reduction of hassle factor
ROI undefined
Measures undefined
Preferred ranking
3/31/2016
External or Internal
Development
The Core
The Barrier
Technology and data
The Key
Patient-MD relationship
Collaboration and communication - MD to Payer
Building Bridges
It will take both, but external entities’ value in
question
3/31/2016
The Core
Intimate
knowledge of patient individual
disease, health status changes, family and
supportive care
MD/Nurse available 24/7 in community
oncology
Pnts get confused easily re cancer, too
many points of contact detrimental to
health/treatment
3/31/2016
The Barrier
Technology
Can’t rely on EMR penetration in short time
Variation
the norm
Unintended
Knowledge will reduce, not punishment
Data
Silos – payer, provider, patient
Trust, PHI
3/31/2016
The Key
Numerous
Initiatives started around
practice collaboration and tracking of data
Practice/provider collaboration and
tracking
Provider networks
Education,
trust and awareness cannot be
understated…progress requires all
3/31/2016
Value Portfolio
Individual to practice
Prove process, review, analysis, and change and especially
outcomes
www.clevelandclinic.com/quality
http://www.clevelandclinic.org/quality/outcomes/hematologyA
ndOncology/default.htm
Answers to “invisible” or assumed questions, what we have
taken for granted
“Pay for Performance & Oncology Practices, At the Crossroads, What Your Oncology Practice Can Do Today”, By Dawn Holcombe, Oncology Issues ,
published by the Association of Community Cancer Centers (ACCC), March/April 2007 issue, Pages 26 – 30.
“Is your practice ready for an uncertain future? The questions you should be asking your staff” By Dawn Holcombe , Community Oncology, VOLUME 3,
NUMBER 3 (March 2006)
3/31/2016
“Only those who see the invisible,
can do the impossible”, Anonymous
3/31/2016
Attachment: Key Players in Quality
National Committee for Quality Assurance (NCQA)
http://www.ncqa.org
Bridges to Excellence (BTE)– health plan and purchaser program
for select providers http://www.bridgestoexcellence.org/
AMA Physician consortium for Performance Improvement – 70
national medical societies Seen by CMS as leading organization
to drive policy
The Leapfrog Group www.leapfrog.org
National Quality forum (NQF) http://www.qualityforum.org/
Ambulatory Care Quality Alliance (AQA) – NCQA, AMA
Consortium, and NQF – along with CMS and AHRQ
Integrated Healthcare Association (IHA) quality initiative in CA
http://www.iha.org
Disease Management Consortium
Academic Professional Societies such as ASCO and NCCN
Community Oncology Alliance
Cancer Clinics of Excellence
3/31/2016
Resources
“Dangerous Doses: How Counterfeiters are Contaminating America’s Drug
Supply” by Katherine Eban, 2005 Harcourt Press
“Is Oncology Compatible with Specialty Pharmacy?” By Dawn Holcombe,
Community Oncology, VOLUME 2, NUMBER 2 (March/April 2005)
http://communityoncology.net/journal/articles/0202173.pdf
“Redefining Health Care: Creating Value-Based Competition on Results”,
Michael Porter & Elizabeth Teisberg, Harvard Business School Press, 2006
“Pay for Performance & Oncology Practices, At the Crossroads, What Your
Oncology Practice Can Do Today”, By Dawn Holcombe, Oncology Issues ,
published by the Association of Community Cancer Centers (ACCC),
March/April 2007 issue, Pages 26 – 30.
“Is your practice ready for an uncertain future? The questions you should be
asking your staff” By Dawn Holcombe , Community Oncology, VOLUME 3,
NUMBER 3 (March 2006)
3/31/2016
Final Words
MD-Patient-Payer Triangle
Network, Collaborate, Pilot
Do Not minimize complexity of oncology
Process is more important than outcomes at
start
Evolution will lead to outcomes
Aggregate Value Information and Initiatives
War on Cancer – Derail or On Track?
3/31/2016
Thank You, and Good Luck
Dawn Holcombe, MBA, FACMPE, ACHE
DGH Consulting and
Connecticut Oncology Association
33 Woodmar Circle
South Windsor, CT 06074
860-305-4510
860-644-9119 fax
[email protected]
3/31/2016