Transcript No Slide Title - Information Today

Enterprise Knowledge Portals
for Naval Personnel: Challenges
in Development
ILI 2001 27 March 2001
Joan Buntzen
Librarian of the U.S. Navy
[email protected]
and
Dr. Maxine Reneker
Naval Postgraduate School
[email protected]
Naval Library Environment
• Libraries and information centers
– 115 special, medical, and academic
– 94 general, 300 shipboard
• Organization
– Librarian of the Navy and policy under Department
of the Navy Chief Information Officer
– Web site: www.don-imit.navy.mil (Knowledge
Sharing Interest Area)
– Consortium of Naval Libraries
• Content licensing
• Information literacy
• Next Generation Library planning
Definitions
• Gateways and portals
– Web/internet portal
– Corporate/intranet portal
– Enterprise knowledge portal
• “Enterprise Knowledge Portals to Become the
Shared Desktop of the Future”
(http://www.itforecast.com/Data/Software/content/SW
032699PR.htm)
The Two Projects
• Next Generation Library (NGL) and Naval Postgraduate
School Knowledge Portal (NPS KP)
• Articles:
– Reneker, M. and Buntzen, Joan L. (2000),
“Enterprise Knowledge Portals: Two Projects in the
United States Department of the Navy,” The
Electronic Library, vol.18, No.6, pp.392-402
– Buntzen, Joan L. (Fall 2000), “The Next Generation
Library,” chips (www.chips.navy.mil)
Naval Network Environment
• Navy Marine Corps Intranet (NMCI)
• Many portals in the Department
– Anthes, Gary H. (August 21, 2000) “Charting a
Knowledge Management Course,” Computerworld
(www.computerworld.com)
• The Port
– Entrance point to NMCI
• Facilitate enterprise knowledge discovery and sharing
Integrating NGL in NMCI
and The Port
• Refining our vision
• Unifying and coordinating requirements … and
exploiting new opportunities
– Access to commonly licensed resources
– Consortium collection development
– Inter-library Web mining
– Collaborate for distributed reference
– Create new linkages
• Digital science library hub at Naval Research
Laboratory Library
Alternative Information
Paths
• Global and local
– NMCI and the Port
• General and specialized
– Sources
– Searching
Naval Postgraduate
School Environment
• Graduate university
• Corporate university
• Mandate to tie curricula and research closely to the
needs of the Department of the Navy and the
Department of Defense
• Targeted student body
• School reorganization
• Competitors
• Dudley Knox Library mission
NPS Knowledge Management
Goal and Objectives
• Ultimate goal: increase the richness of the NPS
information environment to further academic and
organizational goals
• Facilitate a common understanding of the NPS
information environment
• Increase ability to obtain information about sponsors
and other customers
• Provide ability to locate people on campus
• Facilitate contributions to the NPS knowledge base
• Incentivize information capture
• Use knowledge management tools to improve internal
processes such as thesis research
NPS Portal Status
• Autonomy PIB software selection
• System configuration
– Server
– Firewall
• Test system developed November 2000
• Selected School for pilot
• Administrative data through snapshot reports rather
than real time access
Approaches to
Implementation of Pilot
• Target to School of International Graduate Studies
– External resources
– Usability testing planned
– Promotional materials
– Buy-in from Dean
• Implementation team
– License librarian
– Reference/collection development specialists
– Head, Information Services
– Systems librarians
– Information technology personnel at NPS
Home Page: Data from User
Stakeholder Interviews
• Flag level: AOL, FLAGNET homepage, NPS homepage
• Military administrative personnel: Outlook up all day;
Pointcast, NPS Intranet
• Provost and deans: MS web, Yahoo, NPS Intranet,
Satellite link data, Netscape homepage, Google,
Northern Light, Netscape
• Civilian administrative personnel: DFAS homepage,
Cyberfeds, NPS Intranet, list of favorite bookmarks
• Department chairs: NPS Intranet, bookmarks,
Alternative Information Paths
• View Dudley Knox Library web pages as the interface
between the NPS community and the Library service
program (http:// web.nps.navy.mil/~library/
• Newly updated NPS home web page with Google
search engine (www.nps.navy.mil) and updated
intranet pages accessible only on campus
• Dudley Knox Library web page net search site
– http://web.nps.navy.mil/~library/netsearch.htm
• Dudley Knox Library resources page
– http://web.nps.navy.mil/~library/resources.html
• Browser list of favorites
NPS Intranet Search Page
New NPS Internet
Home Page
NPS Internet Search From
The NPS Home Page
Dudley Knox Resources Page
Dudley Knox NetSearch Page
NPS KP Page
Challenges in NPS KP
development
• Funding issues
• Maintenance of spiders
• Constantly changing array of potential relevant
information sources
• Availability of systems personnel
• Resistance to contributing Office documents
• Delays in upgrading or implementing new internal
databases, e.g., financial and course management
What we did right
• User assessment thorough and still accurate
– Desire for customizable interface
– Requirements: ease of use, ease of access,
training, good system performance
• Restructuring of NPS Schools and Institutes creates
opportunities for pilot testing
• Expectations of the campus community remains
positive
• Integrator performance excellent
• Hardware procurement timely and allows for
scalability
• Separate NGL and NPS KP implementations allow
appropriate targeted development
Future Direction
• Integrating the development of the NGL and the NPS
KP into the Department of the Navy knowledge centric
organization
• People, technology, and social relationships to make
things work