Transcript Group Presentation

Capgemini
The Collaborative Business
Experience
Peter Becque
9th November 2004
About the
Collaborative Business Experience
 Capgemini, one of the world’s foremost providers of Consulting,
Technology and Outsourcing services, has a unique way of working with
its clients, called the Collaborative Business Experience.
 Backed by over three decades of industry and service experience, the
Collaborative Business Experience is designed to help our clients achieve
better, faster, more sustainable results through seamless access to our
network of world-leading technology partners and collaboration-focused
methods and tools.
 Through commitment to mutual success and the achievement of tangible
value, we help businesses implement growth strategies, leverage
technology, and thrive through the power of collaboration.
 Capgemini employs approximately 55,000 people worldwide
and reported 2003 global revenues of 5.7 billion euros.
© 2004 Capgemini - All rights reserved
May 2004 - Group Presentation / 2
Capgemini possesses world-class
capabilities in four areas
Consulting
Technology
Outsourcing
Professional
Services
Focus on excellence creates:
 A capability to deliver value at any stage,
from any angle, and combine resources
across the four disciplines
 An emphasis on solution standardization,
best practices and knowledge transfer to
improve your return on investment
(“industrialization” of our offerings)
 A commitment to delivery excellence - on
time and above client expectations
© 2004 Capgemini - All rights reserved
May 2004 - Group Presentation / 3
A major global service provider
Revenue and personnel
 FY 2003: € 5,754 million
(vs € 7,047 million in 2002)
Geographic revenue distribution
(FY 2003)
 55,000 people (incl. Transiciel)
 68% Europe
 More than 300 offices in
30 countries
 30% North America
 2% Asia
Business mix (FY 2003)
 Consulting Services
: 19% (2002: 25%)
 Technology Services
: 38% (2002: 42%)
 Outsourcing Services
: 28% (2002: 27%)
 Professional Services
: 15% (2002: 6%)
© 2004 Capgemini - All rights reserved
May 2004 - Group Presentation / 4
Revenue Breakdown by sector
Energy, Utilities
& Chemicals
Financial
Services
16%
15%
(16%)
(15%)
Telecom & Media,
Transport, Other
Services
20%
29%
(20%)
(28%)
20%
Consumer
Products, Retail
& Distribution,
Automotive, Life
Sciences
(21%)
(2002)
Public Sector,
Health
© 2004 Capgemini - All rights reserved
May 2004 - Group Presentation / 5
Operational Research
in Capgemini
The use of analytical techniques
to solve business problems
Client/Partner
logo
goes here
OR in Consulting Services
Transformation Consulting
~ Transformation leadership
~ Organisational Capability and Design (OCD)
~ Accelerated Solns. Env. (ASE)
120
70
45
250
O. R.
F. E. T.
C. R. M.
Supply Chain
~ Technology services
25
Process Consulting
© 2004 Capgemini - All rights reserved
May 2004 - Group Presentation / 7
And has a client base predominantly in
Public, MRD and EUC sectors….
© 2004 Capgemini - All rights reserved
May 2004 - Group Presentation / 8
O.R. provides five broad services…
 Interactive Business Modelling:
 Business Case - building robust business cases based upon structured financial models that clarify the key
drivers of investment performance.
 Decision Support - structuring and developing strategic business models that cut through complexity and
facilitate understanding of the implications of alternative courses of action.
 Risk Analysis - identifying and quantifying key risks, and in developing risk models that allow organisations to
make more effective risk management decisions..
 Forecasting and Data Mining:
 Demand Forecasting - the use of use of intelligent statistical and modelling techniques to provide
industry
leading forecasting applications.
 Data Mining & Statistical analysis - use of advanced data mining tools that enable organisations to leverage
maximum benefit from their data by discovering patterns & groupings e.g. clustering customer behaviours for
CRM.
 Optimisation and Scheduling:
 Optimisation - building optimisation models to find the ‘best’ solutions (generally cost minimisation) to complex
operational problems (e.g. supply chain configuration, production planning) that may have many dimensions
and multiple constraints.
 Business Process Simulation:
 Simulation - use of visual interactive simulation models to model a set of processes enabling a business to
redesign its operations in a more cost effective manner or to free up spare capacity.
 Business Games:
 We have a strong track record in developing & facilitating business simulation games that provide a fun,
exciting & risk-free environment in which to explore key business issues and prepare for change.
© 2004 Capgemini - All rights reserved
May 2004 - Group Presentation / 9
By developing Sector sponsored Offers…
Customer Satisfaction
ise
ca
tio
n
Sp Opt
ec im
ifi
th
at e
en
lid
ag
em
Con
so
dM
an
rcha
se
Pu
n
mpt
io
on
su
uc
eC
Red
n
E
Reduce / Eliminate
Transactions
ie
nc
y
Learning
Organization
Credentials
ff i
c
Governance
Performance
Monitoring and
Assessment
25%
0%
io
mpt
Joint working with forecasting staff
su
on
Structured interviews with data suppliers and
recipients of forecasts

Forecast Organization
Location within
Business Structure
50%
Frequency of
Model revision
eC
uc

Red
Analysis of monitoring reports and past performance
t
Existing system and forecasting model
documentation

en
Process mapping and the Capgemini component
model of demand forecasting

em
ag
Dem
an
dM
an
an
Model
Types
Capgeminii’s forecasting quality review guide and
checklists

Executive
Management's
Involvement
75%
Claims
Management
ess

100%
Reduce Lifecycle /
Total Ownership Costs
ven
Data Framework &
Forecast System
Data Quality
The review is undertaken using a variety of
resources and methods
d
Dem
Total Cost Management
Optimise Total
Supply Chain Costs
cti
Illustrative

en
E
Eff
ple
Performance is reviewed in 4 key areas
Data & Models
Sp
se
rcha
yo
fe
xa
m

at e
Pu
wa
lid
Sp
en
d
so
Con
by
The Oil Game
Oil Game
“Smart
Operations”
ise n
im tio
Opt ifica
ec
Sp
EDMOES Demand
Forecasting
Customer
Switching
Uncertainty
Identifying
Forecast Drivers
Economic
Weather
Business-level
Risk Modelling
Asset
Asset Risk
Risk Approach
Approach
Customer
Segmentation
Environment
Customer Profitability
CCP Accelerator Tool
Tool Config.
Scenario Analysis
Insight
Main Menu
Financial Performance
High
High
Understanding
Understanding
the risk allows
the risk allows
an effective
an effective
balance of cost,
balance of cost,
risk, and
risk, and
performance
performance
and others........
Customer Analytics
FET Management Insights
Public Sector Business Case
High
High
High
High
Risk
Operational Performance
Branch Resource Utilisation Optimisation
© 2004 Capgemini - All rights reserved
May 2004 - Group Presentation / 10
Operational Research
in Capgemini
The use of analytical techniques
to solve business problems
Client/Partner
logo
Peter Becque
O.R. Team Leader
goes here
Please visit www.uk.capgemini.com/services/or/