Transcript Slide 1
Innovation and Cultural
Intelligence
Keys to Creating a MultiCultural Framework
William Sinunu, MA, LSW
Innovation
Present and Label yourself as Innovative
Be Proactive and Develop Your Platform
Link EAP Goals to Company Goals
JetBlue Internal EAP
Personal Issues Only
System Operations
Voluntary Clients Only
Meditation Room
Separate Drug/Alcohol
JCCF (JetBlue Crewmember Crisis
Fund)
Comprehensive EAP
Personal Relationships
Depression
Anxiety
Family/ Marital
Emotional Distress
Gaining Support
Link Company Values (Safety,
Integrity, Caring, Passion, Fun)
“Do The Right Thing”
Servant Leadership
Take advantage of available
resources- JCCF
Provide OPTIONS for Assistance
Supervisors/ Managers
Internal EAP
External EAP (Critical Incident, Pet
Sitters, Nannies, etc.)
Peer Assistants
A Loving Company at Work
JetBlue handout
Read and discuss
Crisis, Deaths, Hurricane Katrina
Education
EAP Teams With Training Department
Exceed Government Guidelines
Build Upon Cultural Diversity
Platform
Link Effort to Company Goals
Discrimination = Ignorance
Tap Into Employee Groups
Organize seminars, videos for online
screening
Encourage Minority Group
Formulation
Minority Employee Celebrations
Incorporate “How to Confront
Discrimination” into Trainings
EVERYBODY participates at all levels
Cultural Intelligence Benefits
Takes Cultural Diversity to a new
Level
Creates Corporate Harmony
Builds Progressive Identity
Increases Department
Communication and Interaction
My Favorite Adage
“Minorities know more about the
majority than the majority knows
about itself”
My Childhood Experience
Cultural/ Clinical Misconnects
A Peruvian immigrant discloses they
have the skulls of their deceased
parent on a shelf in their home.
What is your clinical and personal
reaction?
How do you sensitively gather more
information?
Culturally Intelligent Clinicians
Take a Cultural History during an Evaluation
Accepts and Embraces differences
Asks Questions and Clarifies without judgment
Discusses Cultural Issues Openly
Embrace ongoing Cultural Education
Note: Therapists should not assume a particular client
fits a certain cultural profile - ASK
Diversity Points
Everybody is Ethnocentric
We all have Biases and Prejudices. Finding a Safe Space to
Reveal them is Difficult to Find.
Each Culture Thinks its own Ways are Superior
Children are often Raised Believing their way is the Right
way
Cultural Conflict does not Disappear because we Decide to
Ignore it
When talking about other Cultures, we tend to focus on
Differences instead of Similarities
Feelings of Anxiety, Loneliness and lack of Confidence is
common when visiting other cultures
Understanding other cultures is a continuous process
Education is Key
YOU must participate to establish
credibility.
Make Your Individual Contribution
and Tap Into Your Level of ExpertiseSweeter
Summary
EAP
It’s not just productivity and cost
savings
It’s not just about drug and alcohol
rehabilitation
It’s also about building a caring,
inclusive and educated company
culture
By Thinking
Innovation
Education
Cultural Intelligence