Transcript mis9_ch12_crsppt

Which of the following
requires a firm to
expend resources to
organize data into
categories of
understanding?
1.
2.
3.
4.
5.
Data categorization
Information
Knowledge
Wisdom
Social understanding
Which of the following
requires a firm to
expend resources to
organize data into
categories of
understanding?
1.
2.
3.
4.
5.
Data categorization
Information
Knowledge
Wisdom
Social understanding
To turn data into useful information, a firm must expend
resources to organize data into categories of understanding,
such as monthly, daily, regional, or store-based reports of total
sales.
Which of the
following requires a
firm to expend
resources to
discover patterns,
rules, and contexts
within its data?
1.
2.
3.
4.
5.
Data categorization
Information
Knowledge
Wisdom
Social understanding
Which of the
following requires a
firm to expend
resources to discover
patterns, rules, and
contexts within its
data?
1.
2.
3.
4.
5.
Data categorization
Information
Knowledge
Wisdom
Social understanding
Knowledge is both an individual attribute and a collective
attribute of the firm.
Knowledge that resides
in voice mail, graphics,
and unstructured
documents is called…
1.
2.
3.
4.
5.
tacit knowledge.
explicit knowledge.
documented knowledge.
communication knowledge.
wisdom.
Knowledge that resides
in voice mail, graphics,
and unstructured
documents is called…
1.
2.
3.
4.
5.
tacit knowledge
explicit knowledge
documented knowledge
communication knowledge
wisdom.
Explicit knowledge can reside in e-mail, voice mail, graphics, and
unstructured documents as well as structured documents.
An enabler of
organizational learning
is…
1.
2.
3.
4.
5.
information.
explicit knowledge.
tacit knowledge.
documented knowledge.
knowledge management.
An enabler of
organizational learning
is…
1.
2.
3.
4.
5.
information.
explicit knowledge.
tacit knowledge.
documented knowledge.
knowledge management.
Knowledge management refers to the set of business processes
developed in an organization to create, store, transfer, and apply
knowledge.
Which activity refers to
the creation of a
database for a
knowledge
management system?
1.
2.
3.
4.
5.
Acquisition
Dissemination
Delivery
Storage
Application
Which activity refers to
the creation of a
database for a
knowledge
management system?
1.
2.
3.
4.
5.
Acquisition
Dissemination
Delivery
Storage
Application
Document management systems that digitize, index, and tag
documents according to a coherent framework are large
databases adept at storing collections of documents.
Which activity in a KMS
refers to the creation of a
cultural environment where
decisions are based on
informed knowledge, not
guesswork?
1.
2.
3.
4.
5.
Acquisition
Dissemination
Delivery
Storage
Application
Which activity in a KMS
refers to the creation of a
cultural environment where
decisions are based on
informed knowledge, not
guesswork?
1.
2.
3.
4.
5.
Acquisition
Dissemination
Delivery
Storage
Application
Regardless of what type of KMS is involved, knowledge that is
not shared and applied to the practical problems facing firms
and managers does not add business value.
The senior executive who
is responsible for the
firm’s knowledge
management program is
the…
1. Chief Executive Officer.
2. Chief Information Officer.
3. Chief Knowledge Officer.
4. Chief Operations Officer.
5. Chief Management Officer.
The senior executive who
is responsible for the
firm’s knowledge
management program is
the…
1. Chief Executive Officer.
2. Chief Information Officer.
3. Chief Knowledge Officer.
4. Chief Operations Officer.
5. Chief Management Officer.
The CKO helps design programs and systems to find new
sources of knowledge or make better use of existing knowledge
in organizational and management processes.
Informal social
networks of
professionals who have
similar work-related
activities and interests
are known as…
1. communities of practice.
2. best practices.
3. knowledge worker systems.
4. professional networks.
5. work-related communities.
Informal social
networks of
professionals who have
similar work-related
activities and interests
are known as…
1. communities of practice.
2. best practices.
3. knowledge worker systems.
4. professional networks.
5. work-related communities.
The activities of these communities include self- and group
education, conferences, online newsletters, and day-to-day
sharing of experiences and techniques to solve specific work
problems.
Which type of
knowledge system
provides an online
directory of corporate
experts in well-defined
knowledge domains?
1. Semistructured
2. Structured
3. Dissemination
4. Repository
5. Network
Which type of
knowledge system
provides an online
directory of corporate
experts in well-defined
knowledge domains?
1. Semistructured
2. Structured
3. Dissemination
4. Repository
5. Network
Knowledge network systems use communication technologies
to make it easy for employees to find the appropriate expert in a
company.
Which of the
following is not a tool
that a learning
management system
provides?
1. Assessment
2. Delivery
3. Tracking
4. Acquisition
5. Management
Which of the
following is not a tool
that a learning
management system
provides?
1. Assessment
2. Delivery
3. Tracking
4. Acquisition
5. Management
A robust LMS integrates with systems from human resources,
accounting, and sales so that the business impact of employee
learning programs can be more easily identified and quantified.
Which of the
following is not
considered a
knowledge worker?
1. Scientists
2. Engineers
3. Administrative assistants
4. Architects
5. Researchers
Which of the
following is not
considered a
knowledge worker?
1. Scientists
2. Engineers
3. Administrative assistants
4. Architects
5. Researchers
Knowledge workers primarily create knowledge and information
for the organization. They are often asked to exercise
independent judgment as a routine aspect of their work.
Which of the
following is not a
requirement of
knowledge work
systems?
1. Powerful graphics
2. User-friendly interface
3. Access to external databases
4. Wireless network access
5. Analytical tools
Which of the
following is not a
requirement of
knowledge work
systems?
1. Powerful graphics
2. User-friendly interface
3. Access to external databases
4. Wireless network access
5. Analytical tools
Knowledge work systems have characteristics that reflect the
special needs of knowledge workers.
Virtual reality
applications
developed for the Web
use a standard
called…
1. secure HTTP.
2. CAD/CAM.
3. VRML.
4. XML.
5. VB.Net.
Virtual reality
applications
developed for the Web
use a standard
called…
1. secure HTTP.
2. CAD/CAM.
3. VRML.
4. XML.
5. VB.Net.
VRML is a set of specifications for interactive, three-dimensional
modeling on the Web that can organize multiple media types to
put users in a simulated real-world environment.
Which of the following
generates solutions to
problems that are too
large and complex for
humans to analyze on
their own?
1. Genetic algorithms
2. Neural networks
3. Expert systems
4. Case-based reasoning
5. Data mining
Which of the following
generates solutions to
problems that are too
large and complex for
humans to analyze on
their own?
1. Genetic algorithms
2. Neural networks
3. Expert systems
4. Case-based reasoning
5. Data mining
Artificial intelligence and database technology provide a number
of intelligent techniques that organizations can use to capture
individual and collective knowledge and to extend their
knowledge base.
Which type of AI
system capture the
knowledge of skilled
employees in the
form of a set of rules
in a software
system?
1. Genetic algorithms
2. Neural networks
3. Expert systems
4. Case-based reasoning
5. Data mining
Which type of AI
system capture the
knowledge of skilled
employees in the
form of a set of rules
in a software
system?
1. Genetic algorithms
2. Neural networks
3. Expert systems
4. Case-based reasoning
5. Data mining
By capturing human expertise in limited areas, expert systems
can provide benefits, helping organizations make high-quality
decisions with fewer people.
An individual who has
special expertise in
eliciting information
and expertise from
other professionals is
called a(n)…
1. Chief Knowledge Officer.
2. knowledge engineer.
3. systems engineer.
4. systems analyst.
5. expert engineer.
An individual who has
special expertise in
eliciting information
and expertise from
other professionals is
called a(n)…
1. Chief Knowledge Officer.
2. knowledge engineer.
3. systems engineer.
4. systems analyst.
5. expert engineer.
Developing an expert system requires input from one or more
experts, who have a thorough command of the knowledge base,
and one or more knowledge engineers, who can translate the
knowledge into a set of rules.
The AI system most
useful for finding
patterns and
relationships in
massive amounts of
data are called…
1. genetic algorithms.
2. data miners.
3. expert systems.
4. case-based reasoning.
5. neural networks.
The AI system most
useful for finding
patterns and
relationships in
massive amounts of
data are called…
1. genetic algorithms.
2. data miners.
3. expert systems.
4. case-based reasoning.
5. neural networks.
Neural networks discover this knowledge by using hardware and
software that emulate the processing patterns of the biological
brain.
Integrating several AI
systems into a single
application to take
advantage of the best
features of each
creates a(n) …
1. knowledge system.
2. hybrid AI system.
3. enterprise system.
4. information system.
5. database system.
Integrating several AI
systems into a single
application to take
advantage of the best
features of each
creates a(n) …
1. knowledge system.
2. hybrid AI system.
3. enterprise system.
4. information system.
5. database system.
Hybrid AI systems in business are growing. Products such as
home appliance, factory machinery, and office equipment are
incorporating them.
Programs that use a
limited built-in or
learned knowledge
base to accomplish
tasks on the user’s
behalf are called…
1. intelligent agents.
2. bots.
3. learners.
4. robots.
5. creators.
Programs that use a
limited built-in or
learned knowledge
base to accomplish
tasks on the user’s
behalf are called…
1. intelligent agents.
2. bots.
3. learners.
4. robots.
5. creators.
Intelligent agents are software programs that work in the
background without direct human intervention to carry out
specific, repetitive, and predictable tasks for an individual user,
business process, or software application.
Which of the
following is not a
difficulty
associated with
implementing a
KMS?
1. Insufficient resources to update
content
2. Poor network quality
3. Lack of knowledge structure
4. Workers fear sharing knowledge
5. Content lacks context
Which of the
following is not a
difficulty
associated with
implementing a
KMS?
1. Insufficient resources to update
content
2. Poor network quality
3. Lack of knowledge structure
4. Workers fear sharing knowledge
5. Content lacks context
Proving the quantitative benefits of knowledge management
projects that deal with intangibles such as “knowledge” and
“collaboration” is often more challenging than other information
systems projects.