Transcript Powerpoint File

The European approach to
Service Standardization
Andreea Gulacsi
Programme Manager Services CEN
[email protected]
ASEAN Regional Workshop on Standards in Services
12 & 13 July 2004, Singapore
Background
• Services market in the EU (70% of GDP and
employment in EU);
• Service standardization not completely new to CEN
(numerous service aspects already exist in available
standards);
• Standardization exclusively in services currently
tentative and ad-hoc;
• Standards concerning the service sector need to
expand.
Achievements so far
Technical Committees:
– Maintenance Services
– Transportation Services
– Cleaning Services
– Tourism Services
– Postal Services
– Facility Management Services
(CEN/TC 319)
(CEN/TC 320)
(CEN/TC 328)
(CEN/TC 329)
(CEN/TC 331)
(CEN/TC 348)
Achievements so far
• CEN Task Forces of the Technical Board
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–
Translation Services
Funeral Services
Healthcare Services
Security Services
(CEN/BT/TF 138)
(CEN/BT/TF 139)
(CEN/BT/TF 142)
(CEN/BT/TF 167)
Plan of Action 2003
• August 2003:
– Public enquiry launched by CEN/CMC on the web
(www.cenorm.be);
• October 2003:
– EC Programming Mandate M/340 in the field of services
addressed to CEN, CENELEC and ETSI;
• November 2003:
– CEN Interim Report presented on the results received on
the enquiry;
• December 2003:
– Approval of the mandate by CEN in the field of services.
2004
• 9th March EC workshop ‘European Standardization
for Services’;
• Creation of CEN/BT/WG 163 ‘Service
Standardization’;
• Establishment of CEN/TF 167 ‘Security Services’
(Secretariat DIN);
• 11th May CEN Open Day on Service
Standardization for European Federations;
• Interim Report on M/340 to EC (June 2004);
• Final Report on M/340 to EC (end 2004);
CEN ‘Services’ 2004
• CEN participation in EC ‘European Forum on
Business Related Services’;
• Development of current service standardization
work;
• Development of new service standardization
projects with the help of all stakeholders;
• Organization of ‘Services’ CEN Conference
(beginning 2005);
You have:
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Obstacles to cross border trade?
Need for a level playing field?
Need for rationalization?
Need for transparency and clarity?
Need for higher consumer/client protection?
EUROPEAN STANDARDS
CAN HELP!