Transcript 13_eGov - University of Central Florida

IMS 6485: Electronic Government
Topics
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Share of the Economy & Social Objectives of Govt.
No Competition & Bureaucratic Motivations
Staffing for eGovernment
eGovernment Benefits
Wasted Money
Privacy vs. Efficiency
Redesigning Government
e-Democracy
Dr. Lawrence West, MIS Dept., University of Central Florida
[email protected]
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IMS 6485: Electronic Government
Government Issues in the Value Chain?
INTERMEDIATE
GOODS
INVENTORY
Where do these topics fall?
Animal
INVENTORY
WHOLESALER
FACTORY
Vegetable
INVENTORY
Mineral
INFORMATION FLOWS
(SELLERS TO BUYERS)
ADVERTISING .
TRANSPORTATION
COMPANY
INVOICE .
WHOLESALER
RETAILER
ORDER INFORMATION .
FLOW OF GOODS
INFORMATION FLOWS
(BUYERS TO SELLERS)
BROKER
REQUEST INFORMATION .
PLACE ORDER .
MAKE PAYMENTS .
Dr. Lawrence West, MIS Dept., University of Central Florida
[email protected]
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IMS 6485: Electronic Government
Share of the Economy & Social Objectives of Govt.
• What are the economic reasons for having
governments?
• Size of Governments
– Personal consumption $7.7 trillion of $11 trillion
economy (2005)
– Government spending $5.1 trillion of a $14 trillion
GDP economy in 2008 (transfer payments provide
some double counting)
• Federal:
$2.9 trillion
• State:
$1.2 trillion
• Local:
$1.5 trillion
Dr. Lawrence West, MIS Dept., University of Central Florida
[email protected]
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IMS 6485: Electronic Government
Stages of eGovernment
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Providing information
Interaction (communication)
Transaction processing
Transformation of government
Dr. Lawrence West, MIS Dept., University of Central Florida
[email protected]
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IMS 6485: Electronic Government
No Competition & Bureaucratic Motivations
• Risk/reward for innovation in the private and public
sectors
– Gore, Al. Reinventing Government: Creating a
Government that Works Better and Costs Less. Three
Rivers Press, 1993.
• Historical experience of having a champion for
innovative projects
– Ignores the risk
– Visionary
Dr. Lawrence West, MIS Dept., University of Central Florida
[email protected]
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IMS 6485: Electronic Government
Staffing for eGovernment
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Development
Operation
Difficulty firing nonperforming employees
The role of consultants
– EDS
– Implications for you
– Government IT as a career path
Dr. Lawrence West, MIS Dept., University of Central Florida
[email protected]
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IMS 6485: Electronic Government
eGovernment Benefits
• Reduced costs
• Improved effectiveness
– How should effectiveness be defined?
• Reduced corruption
Dr. Lawrence West, MIS Dept., University of Central Florida
[email protected]
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IMS 6485: Electronic Government
Wasted Money
• Systems that didn’t work out
• What accounts for these?
Dr. Lawrence West, MIS Dept., University of Central Florida
[email protected]
8
IMS 6485: Electronic Government
Privacy vs. Efficiency
• Statutory authority to collect personal information
• Requirements to protect privacy
• Privacy vs. Convenience
– ePass
– FL DL photos
• Vulnerability of gov’t. information
Dr. Lawrence West, MIS Dept., University of Central Florida
[email protected]
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IMS 6485: Electronic Government
Redesigning Government
• Government structures are created along two
dimensions
– Level of government (national, state, county, local)
– Function (education, building codes, defense, etc.)
• Citizen tasks may not align with government structures
– Different jurisdictions
– Different functional focus w/ impact on same
transaction
• E.g., Building permit jurisdictions
• E.g., Higher education benefits
Dr. Lawrence West, MIS Dept., University of Central Florida
[email protected]
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IMS 6485: Electronic Government
Redesigning Government (cont.)
• The "citizen-centered perspective" is shorthand for the
good point—so far largely ignored in e-government
design—that setting up new electronic systems only to
mimic the old offline ones is a bit of a waste of time.
p. 6
• A good e-government scheme starts off from the citizen's
eye view, not the bureaucrat's one.
p. 6
Dr. Lawrence West, MIS Dept., University of Central Florida
[email protected]
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IMS 6485: Electronic Government
Redesigning Government (cont.)
• The Florida Building Permit case
– West, L. A. Florida's Marine Resource Information
System: A Geographic Decision Support
System. Government Information Quarterly 16, 1
(1999), 47-62.
– West, L. A., & Hess, T. J. Metadata as a Knowledge
Management Tool: Supporting Intelligent Agent and
End-User Access to Spatial Data. Decision Support
Systems 32, 3 (January 2002), 247-264.
Dr. Lawrence West, MIS Dept., University of Central Florida
[email protected]
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IMS 6485: Electronic Government
Redesigning Government (cont.)
• But so far, governments have mostly been using
technology for projects where public support is likely to
be strong and opposition low… Few have even started to
tackle the really big task: reshaping government in order
to take advantage of the immense possibilities that
technology now permits.
p. 10
Dr. Lawrence West, MIS Dept., University of Central Florida
[email protected]
13
IMS 6485: Electronic Government
e-Democracy
• What have been the lessons of the 2008 US presidential
election?
• What have the Democrats done differently after
winning the election?
• What are the incentives and disincentives for citizens to
become involved in government?
– How does technology change this structure?
Dr. Lawrence West, MIS Dept., University of Central Florida
[email protected]
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