Transcript QCON REATIL PERF SOL

Retail Business
A perception of Our Performance
Engineering
Coming up Next…
Retailing – an overview
Retail Business Trends
SWOT
Retail challenges
Performance Engineering solutions for Retail businesses
Retailing – an overview
• Consumer money drives economy and Retail
is the space where consumer spend bulk of
money
• Consumable goods are the point of business
for retailers, wholesales, distributors and
manufactures
• Do You know? in USA two third of the
economy GDP is supported by Retail industry
Retail Specific Vertical Offerings
Advertising, Marketing, &
Promotion
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Advertising
Corporate Marketing
In-store Marketing
Media Effectiveness
Customer Management / MultiChannel Integration
Business Intelligence / Analytics
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Data Management
Reporting and KPI’s
Business Case and Measurement
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Assortment Planning
Category Management
Replenishment / Allocation
Product Development
Import Optimization / Sourcing
Merchandising and Inventory
Systems
Vendor Management
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Supply Chain Strategy
Network Rationalization
Supply Chain Visibility
International Trade
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Retail Asset Management
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Format transformation
Real Estate
Non-merchandise asset mngmt
Service and contract mngmt
Process and Workflow
Operating Structure
Automated Scheduling
POS Systems
Loss Prevention
Retail Revenue Management
Retail Chain Strategy
Merchandising Management
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Operations
Pricing optimization
Markdown management
Profitability and Gross Margin
Cash Maximization
Retail Standardization
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Data Standards (UCCnet)
6Sigma
VICS, ECR
RFID
ePC
Retail Solutions Development: Based Upon
Industry Trends & Opportunities
Revenue Management and
Financial Supply Chain
Efficient Store Operations
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Cost reduction studies and ABC projects
Workforce eLearning and labor management
Space planning analysis
Loss control and shrink implementations
Workflow automation and process redesign
Change management programs
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Global Expansion
Industrialization of Retail
(Corporate Transformation)
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Corporate Dashboard and Executive Intelligence
Process redesign
Replace dated technology and ERP
Organizational alignment
Corporate cash maximization and ABC studies
Outsourcing / Shared Services / Managed
Services
Change Management programs
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Post merger integration services
IT and process redesign and integration
Assortment, brand and customer rationalization
Unique offering and private label analysis
Format reconfiguration and compliance standards
Post merger integration services (if acquisition)
New store site and demographic studies
Merchandising, branding and competitive
benchmarking for international markets
Change and culture alignment initiatives
Collaboration
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Retail Consolidation
Pricing determination, synchronization
Markdown optimization
Cash maximization and treasury management
Financial supply chain analysis
ABC costing and inventory valuation
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Collaborative new product development programs
Supplier relationship management programs
CPFR and B2B collaboration implementation
Change management programs
Adjust performance metrics (reflecting
collaboration adoption and value add to
participants)
Retail Solutions Development: Based Upon
Industry Trends & Opportunities (Cont.)
Retail Commerce
Standardization
Retail De-Commoditization
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Strategic market positioning studies
Target customer and product offering assessment
Local branding and marketing analysis
New product development and cycle time assessment
Private label and bundling programs
Local packaging, picking and distributing analysis
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Heightened Consumer
Expectations
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CRM / BI analysis and tool implementation
In-store and channel service model studies
Competitive pricing models and tools
Vendor SLAs, product quality standard development
Benchmarking and market positioning
GCI, UCCnet and EAN compliance
6 Sigma compliance
HIPAA compliance: process and security
implementation
Master data cleansing and synchronization
Order and fulfillment process standardization
CPFR compliance and VICs compliance
IT platform standardization and EPC data tracking
B2B exchange on-boarding and standards compliance
Next Generation
Merchandising
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Strategic assortment based on local demand
Real-time allocation tools
Import optimization / sourcing analysis
Vendor SLAs and VMI opportunity assessments
Scan Based Trading (inventory ownership blur)
EPC implementation for track and trace to feed real time
merchandising systems
Centralized / adaptive procurement processes
Retail Business Trends – Top View
Being Aware of changing trends in the
industry is crucial to success
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Declined of “Mom and Pop” store
Internet and E-Com
Problems with chained stores
Repositioning of department stores
Rise of discount stores
Improved direct marketing
Demographic Changes
Customer Behavioral Trend
• World population is increasingly diverse
• Self-expression and individuality is a major
key rather then age, gender & occupation
• Mature customers are hard to get influenced
by retailers, they are award of their value as
consumers
• Consumer lifestyle is volatile
• Due to diversity consumers can represent
multiple communities
SWOT
A SWOT analysis is used for evaluating strategic
positions from both internal and external
perspective
SWOT
Strengths
• Discount store supremacy
• Advances in management information
• More sophisticated direct marketing
• Integrated SCM & CRM systems
• Availability of consumer credit
SWOT
Weaknesses
• Full-price chain stores and declining at the
expanse of discount GIANTS
• Retail business needs to attract customers
share with super malls & store
• “Category stores” are loosing due to over
proliferation and changes in consumer
buying patters
SWOT
Opportunities
• Internet based shopping experience
• Premium-prices store for upper income
customers
• Low priced chains targeting growing families
with lower income
• Direct sales and distributing via internet
• Entertainment in retail is a major
competitive element to attract customers
SWOT
Threats
• Traditional stores unable to compete with
superstores and internet GIANTS
• Keeping up changes with customer taste
• Departmental stores need to reposition
against discount store & internet selling
• Convenience of internet shopping is a threat
to get back customers to shops
Increase Customer focus
• Store experience and interaction with staff
hold a major key of success
• Marketing initiative such as promotions in
conjunction with CRM strategies
• Customer data analysis helps to understand
the nature, habit & need, intern position
products
IT focus in Retail
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Technologies that streamline processes
Improve communication
Reduce cost
Improve Results
Growth Areas
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Supply Chain
Cost Management
CRM
Internet
Business intelligence
Retail Challenges for Performance
• Increasing Customers Demands
• Increasing Product/service Category
• Increasing Product/service Promotion
• Loyalty programs
• Increasing Customers
• Increased Sales
• Order Management
• Faster communication & CRM support
• RFID integration
• Payroll Management
• Security
IT infrastructure to sustain with business
growth and capacity
Retail additional complexities
• Unpredictable consumer growth
• Unpredictable consumer behavior
• Unpredictable Sales
Redefine Retail with Confidence
Can you Answer the following? If “Yes”…
… “that is your confidence”
“Is your key performance pulses of businesses
are identified?”
“Can your Business withstand with heavy
buyers on boxer day?”
“Can your business ensure huge concurrent
payments with confidence?”
“Is your business product promotions can
support thousand categories?”
“Is your business stable?”
“Did you choose right solution for your
business?”
But, If you have a scary look
Redefine your business Quality Qualifiers with
Performance Engineering
We…
Redefine Retail optimization
with
• Industry research, Expert Judgments
• Modeling for Performance Engineering
• Plug consumers of business
• Business Pattern Execution
Retail Performance is the key of
Business Life…
…Customers Growth is the key of Retail
Choosing Right product from the lot
Right price
Right quality
In
Faster time, with reliability
Performance Center
Performance Management Lifecycle
Our Performance Engineering Solutions
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Performance Benchmarking
Capacity Planning
Business Reliability Trend
Business Scalability Structure
Business Process Performance Tuning
Reliability Prediction
Business Stress Analysis
Key Transactional Performance Validation
Thank you