Transcript PAM Features and Benefits - Perception Management, Inc.

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What We Do: We conduct Delphi-based* electronic interviews that gather the Collective
Intelligence of an organization. This allows key stakeholders to identify clear action steps
which quickly and economically achieve goals. We accomplish this through our proprietary
Perception Analysis Methodology (PAM) which enables the identification of the
effectiveness and importance of critical initiatives within organizations and provides
quantitative and qualitative measures.
What Is It: Our methodology, PAM, is a diagnostic tool that offers a corporate solution for data
mining in any organizational situation. We have supported:
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project management of an ERP implementation;
measuring intangibles, such as Culture:
measuring customer relationship management;
gauging merger/integration success potential; and,
measuring progress with outsourcing engagements, and much more.
We call it an electronic interview. It combines the major processes of a survey, face-to-face
interview, focus group, group meeting into one non-invasive activity. It is the tool for
problem solvers.
It is more than a survey. In fact, comparing the electronic interview to a survey is equivalent to
comparing an MRI scanner at a hospital to a $10 Polaroid throwaway they hand out at
weddings. You could call both cameras because they take pictures. But one snaps a quick
moment of fun, while the other tells a skilled surgeon where to cut.
We partner with a customer to identify the Critical Success Factors and Issues for a given
corporate initiative and format these into questions. We then launch a Web-hosted,
customized template for Electronic Interviews in which thousands of respondents can
provide quantitative and qualitative responses. The customer receives a detailed report
highlighting the major results and a database of the responses integrated with our
proprietary Analysis Engine (Knowledge Bank Explorer) that allows an infinite
number of examinations in multiple visual and statistical formats.
The Knowledge Bank Explorer (KBE) analysis engine is hosted on the customer’s own PC or
laptop computer. Customers can access the data immediately for analysis and are able to
slice and dice information in an infinite number of ways including the creation of
performance indexes, multiple demograhic groups, and plan/status gaps analyses.
PAM is ideal when you want to converse with your workforce or customers and works best at
designated time frames, such as at the beginning or quarterly, on any initiative; and,
when you need a detailed analysis. Using PAM is equivalent to conducting an electronic
town hall meeting where you ask questions, get feedback and receive statistical reports
identifying areas of agreement and divergence on your initiative.
PAM is ideal when you are launching a major corporate initiative or are in the middle of a
complex change initiative where you need to improve the results; and, when you need
continuous, immediate feedback. It is the equivalent of conducting an electronic staff
meeting, but complete with summaries of comments, statistical reports, and visual
identifications of the gaps in your execution.
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Some customers use PAM weekly, for sales plan execution or ERP implementations, going
live with electronic interviews from Friday noon to Sunday noon. They download the results
and wake up Monday morning knowing the progress, new developments and gaps in their
plans. And, a complete summary on all comments from every project member sorted in
several categories.
Use PAM to conduct a Customer Satisfaction Interview or an IT Utilization Review as a baseline.
Then, use the Knowledge Bank Explorer (KBE) to validate and launch a new sales plan or
an ERP implementation to support your project planner or as your primary project planner.
Some Features & Benefits: It’s flexible. Major alterations can be made in hours or days without
the associated expenses. You can conduct the same E-Interview repeatedly, or change it
every other time or use different questions on different corporate initiatives with ease.
It’s fast. PAM can conduct electronic interviews with thousands of stakeholders and produce a
detailed report with an easy to use analysis engine in days. PAM allows customers to
conduct an electronic staff meeting of an entire organization, into the thousands, and
download the reports and data in minutes.
It’s versatile. The Knowledge Bank Explorer (KBE) analysis engine allows for an infinite
number of analyses or the creation of discrete comparisons that can be used by either a CEO
to identify broad corporate trends or a manager to drill down into a specific area or
geography.
It’s easy. Anyone familiar with Word or Excel can learn to use our proprietary KBE analysis
engine to extract useful information for decision making.
It’s action oriented. Our KBE analysis engine and report mechanism identify which plans are or
are not working, and which plans are most important for success; this allows customers to
identify high impact action plans.
It’s scaleable. Customers can change, evolve, grow or transform the use and purpose of the tool
depending on changing corporate circumstances, the size of the data mining or other needs.
It’s unique. No other diagnostic tools offer the ease and flexibility for data mining the correct type
of information on any critical organizational initiative.
Visit us at www.PerceptionMgmt.com and see if you have something similar!
Contact:
Jim Stanton
708.209.08013
[email protected]
www.PerceptionMgmt.com
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