Transcript CS_7_"Houston, We Hav a Problem" PowerPoint

FRAUD & DECEPTION
Unit 7
Consumer Skills
By: Doris Reins
GPS Focus Standards
FCS-CS-7 Students will evaluate fraudulent
practices.
a)
Discuss examples of deceptive
business practices and commercial
fraud.
b)
Describe strategies individuals can
use to reduce the risk of consumer fraud.
c)
Explain the process for reporting
deception and fraud.
Essential Questions
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What is fraud?
What is the difference between fraud and
deception?
What are some examples of deception
retailers may use? Are these legal?
How can I tell if it is fraud or deception?
What can I do if I become a victim of fraud?
How do I report fraud and deception?
Lesson 1
Introduction to…Consumer Fraud
Fraud
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The deliberate deception of
another for some gain.
Fraud is illegal. The sales person
knows that what they are telling
you or selling you is a lie. Fraud
my lead you to invest in a project
that looks and sounds great but is
really a scam. You can end up
losing all your money and have
nothing in return.
Deception
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A material representation,
omission, or practice that is likely
to mislead a reasonable
consumer to the consumer’s
detriment.
Deception may lead you to buy a
higher priced item than your
originally planned even though
the lower priced item is perfectly
acceptable.
Deception in Advertisements
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The use of false or misleading statements in
advertising. As advertising has the potential to
persuade people into commercial transactions
that they might otherwise avoid.
False or Misleading Advertising
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An advertisement that fails to disclose
information or that is ambiguous or is
partially, or even literally, true may be
found unlawful if the public is likely to be
deceived by it.
Examples of Misleading Advertising
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Misleading Pictures: An advertisement is
misleading if the item that is being sold is not
as it is pictured in the ad.
Examples of Misleading Advertising
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Literally true but misleading ads - An ad that is
literally true but misleading is unlawful. For
example, if a newspaper advertisement says that
a household cleaning product is "Available
through Tuesday at only $3.99," and the cleaning
product can be purchased from the advertiser
after Tuesday at $10.99, the ad is misleading,
even though it is literally true.
Guidelines for Reading Ads Carefully
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How is the ad trying to influence you?
What is the emotional appeal of the ad?
Are there any measurable facts or only
generalities?
Are there any special features mentioned?
If so, do you really need the special features?
Guidelines continued
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Is the actual price clearly shown?
What does the fine print say?
Is the advertised price competitive
with prices elsewhere?
Free Gift
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A store will lure customers in by offering
some type of free gift but to get the gift
you have to purchase an expensive
item to qualify for it. So, this is a
example of the saying nothing is free.
Testimonial
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Famous people or a locally well-known
person is used to promote a product. The
celebrity more than likely is being paid to do
the ad and may not show the real choice of a
competent witness. Check out the claims
made by the celebrity before buying the
product.
Puffery
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Puffery contains claims or descriptions that
exaggerate a product’s appeal. These ads use
words such as new, unique, extra-strength, and
super-strength. This type of advertising is
considered harmless because it is assumed that
any reasonable person would not take the ads
seriously. Words have different meanings to
different people. That is why puffery can be
used legally.
Lesson 2
Deception and Fraud
Trading Up
Trading Up
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Customers come into the store and
begin looking at an item. When the
sales associate comes up to the
customer he/she will ask questions
about what the customer is looking
for. Then the sales associate will
guide the customer to a more
expensive version of the item.
Emphasis will be placed on the extra
features that are offered for just a
few more dollars.
Trading Up continued
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As the customer, you should ask yourself certain
questions, such as, (a.) do I need the extra
features? (b.) Are the extra features worth the
money? (c.) Can I afford to spend the extra money?
The answers to these questions are probably NO.
Be prepared to say no.
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Retailers use Trading up in order to make a better
profit and it is legal. The higher the product the
more profit that is made.
Lesson 3
Deception and Fraud
Pricing Techniques
Competitive Pricing
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Any time the word sale
is used we
automatically think of a
bargain.
Before an item can be
on sale it must have
been offered at a
regular price recently.
Manufacture’s Suggested Retail Price
(MSRP)
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It is common knowledge is the retail industry that the
MSRP is typically higher than a consumer wants to pay.
Stores use this knowledge by pricing an item below the
MSRP and then say they sell goods below the
manufacturer’s suggested retail price.
They are not necessarily offering a very low price of the
item.
Loss Leaders
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Large retailers are willing to lose a little more on an
attractive item in order to get customers into their
store.
Their hope is to make a profit from the sale of other
items a customer may buy while in the store.
It is illegal in some states to use the loss leader
pricing to lure consumers into stores.
This technique can lead smaller retailers out of
business over time and is considered unfair
competition.
LESSON 4
Deception and Fraud…
Other Fraudulent Practices
Bait and Switch
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A sales practice in which a retailer advertises
a product at a bargain price and does not
intend to sell a customer that item but to
persuade the customer to buy another item at
a higher price.
This is the most common fraudulent sales
practice used.
Mail Order and Telemarketing
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Many reputable
businesses will use
mail order or
telemarketing for
legitimate opportunities
for the consumer. Yet,
it is very easy and
convenient for unethical
salespeople.
LESSON 5
“Houston, We Have A Problem!”
Reporting Deception and Fraud
Registering a Complaint
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Resolving a complaint:
Step 1- Register or make
a complaint by phone,
letter or in person.
Save all sales slips and
receipts and have them
ready when making a
complaint.
Make notes of the name
of the product and the
problems.
Letter of Complaint
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A letter is a written record of
what has happened with the
complaint.
Keep copies of all letters written
and received.
Make copies of documentation
regarding your complaint.
(Keep your originals in a safe
place.)
Send your letter by certified
mail, with a return receipt
requested.
Letter of Complaint continued
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If you are still not satisfied at this level, write a letter
to the consumer affairs officer of the company or
manufacturer.
If there is still a problem after that, you may write the
president of the company or manufacturer.
Also, send a copy of the letter to the Better Business
Bureau and the consumer protection agency.
BE PERSISTENT. It is your money that is lost.