Transcript Types of Accommodation

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General Education Office
IHM.316 / ILA2401
English for the Hotel Business
Unit 1: Types of Accommodation
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Brief History
• Hospitality is the term generally associated with hotels and restaurants.
• Hospitality is derived from HOSPICE meaning “house of rest for travelers”.
• Accommodation industry
A wide array of lodging facilities from luxurious resorts to modest
bed and breakfast establishments.
• Food and beverage industry
Food service is offered at a variety of facilities including
transportation terminals, airplanes, trains, ships, and attractions.
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From Antiquity to the Middle Ages
The history of hotels is intimately connected to that of civilizations.
• The Greeks developed thermal baths in villages designed for rest and
recuperation
• Later, the Romans built mansions to provide accommodation for
travelers on government business.
• Later, caravanserais appeared, providing a resting place for caravans
along Middle Eastern routes
• In the Middle Ages, monasteries and abbeys were the first
establishments to offer refuge to travelers
• Inns gradually appeared in most of Europe.
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The Start of the Hotel industry
•In France, at the beginning of the 15th. century, the law required that hotels keep a
register.
•Around 15th. Century thermal spas were developed at Carlsbad and Marienbad in
Bohemia
•During 15th century, more than 600 inns were registered in England
•An embryonic hotel industry began to develop in Europe
•At the end of the 1600s, the first stage coaches following a regular timetable started
operating in England
•The industrial revolution, which started in the 1760s, facilitated the construction of
hotels everywhere, in mainland Europe, in England and in America.
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18th and 19th Centuries Hotels
•First hotels and restaurants
- In 1774, the first hotel opened in London
- In 1794 the “City Hotel” opened in New York City
- The term restaurant first used in Paris
•Hotel innovations
- At the beginning of the 1800s, the Royal Hotel was built in London.
- Holiday resorts began to flourish along the French and Italian rivieras. In
Japan, Ryokan guest houses sprang up.
- In India, the government-run Dak bungalows provided reliable
accommodation for travelers
- First hotel equipped with modern amenities Tremont House built in Boston
in 1812 .
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20th Century
•
Hotel innovations
- The New York Hotel was the first to be equipped with private bathrooms
- In 1880, the Sagamore Hotel on Lake George in the state of New York was
the very first to provide electricity in all its rooms.
- The first school for hoteliers was founded in, Switzerland in 1893 .
- The Netherland Hotel in New York City then became the first to provide all
its guests with their own telephone.
- In the sixties, new tourist resorts flourished around the Mediterranean,
from Spain to Greece and from the Balearics to Yugoslavia.
- 1970 saw the beginning of the construction of hotels for business people
- The third boom in the hotel industry began in 1980’s
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Objectives
The objectives of this unit are….
1. Language Focus: Giving Opinions
2. Vocabulary Focus: Accommodations
The purpose of this unit is to ensure familiarity with the basics of the
hotel industry using English vernacular, terminology, and jargon.
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Types of Accommodation
Look at these pictures and identify the types of accommodation…
Bed-&-Breakfast (B-&-B)
Guest House
Lodge
Hostel
Private Home
Resort
Boutique Hotel
Hotel
Self-Catering
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Types of Accommodation
 Know the different types of accommodation.
Private
Home
Boutique
Hotel
Hotel
Bed-&-Breakfast
•• A
full
time
occupation
ofthe
guests,
butbe
is accommodated
a facilities
private house
boutique
hotel
is home
generally
hotelnot
is adedicated
the
5(B&B)
star
largest
establishment
all accommodation
providing
alltypes.
features
and
of a
A private
Bed and
Breakfast
is for
aofprivate
home
in which
guests
can
apartment
which
is
temporarily
for rental,
often
during
peakonto
tourism
• or
normal
There
ishotel,
common
in a bedrooms
unique
reception
and(which
exclusive
area,available
and style.
rooms
generally
open
directly
a hallway.
at night
ina private
may
or may
not have
private
bathrooms).
•• seasons.
These
The
properties
restaurant
are generally
and
small,
facilities
feature
areon
more
top
class
accessible
service
to
and
the
are
public
marketed
than
to the
The on-site
owner
or
manager
livesother
in the
house
or
the
property.
The
public
areas
of the
the
affluent.
other
house,accommodation
such as kitchentypes.
and lounge have either limited access for guests, or are shared
Resort
• A
wide
of guest
is available, such as room service.
with
therange
host
family
to services
some
degree.
•Guest
A spread
out collection
of single
or double story accommodation units.
House
•• Hotels
are
often
members
of
larger
hotel groups,
and a similar accommodation
business
mayinbe
run
as a secondary
occupation.
•• The
Similar
to
a
hotel
that
it
offers
a
wide
range
of
facilities.
A guesthouse
is be
generally
a private
homeestablishments
which has been
converted
for the dedicated
may
available
in different
within
the
group.
•• experience
Breakfast
is
included
in
the
price
(generally
either
continental
or
full-English).
Other
Units
may be rented
available
on time-share.
and exclusive
use of and
guest
accommodation.
meals
may area
be available
by
arrangement.
•Lodge
camping
may
beestablishment
included
in theare
resort.
• A
The
public areas
of the
for the exclusive use of the guests. The
•Hostel
owner
A
lodgeorismanager
an accommodation
either lives facility
off-site,which
or in an
is located
entirelyand
separate
designed
areatowithin
optimize
the the
Self-Catering
property.
of(or
being
closely inestablishment
touch
with
• feeling
A self
hostel
backpacker)
is aimed
at of
thethe
budget
and generally
catering
establishment
may
benature.
primarily
one
other traveler
accommodation
types,
• The
A
building
style
offers
should
a wider
feature
range
natural
of services
materials
thanand
a B&B,
coloring
and such
usually
as caters
wood, for
stone
all
attracts
aoffers
younger
clientele.
butGuesthouse
also
dedicated
self
catering
facilities.
meals.
• and
Bedrooms
area in
a dormitory
(shared)
and fridge,
bathrooms
are
shared,
although
The thatch.
unit has
fully
equipped style
kitchen,
including
stove,
cutlery,
crockery,
cooking
• An
outdoor
experience
should
be offered at the lodge, such as guided walks, game
private
bedrooms
may be
available.
utensils,
cleaning
equipment,
etc.
etc. may
• drives,
Light
meals
bebe
available
in additionuse
to the
room
rate. and not shared.
The kitchen
should
for the exclusive
of the
guests,
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Types of Hotel
• City Centre
• Airport
• Casino
• Motels
• Convention
• Economy/Budget
• Extended Stay
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THE EMPRESS - HOTEL & CONVENTION CENTRE
Facilities include
international restaurants
and bars,
world-class convention
facilities
and superlative service.
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THE EMPRESS - HOTEL & CONVENTION CENTRE
The low-rise complex ECC (Empress Convention Centre) opened in January 2008.
It is an ideal venue for productive, stimulating and rewarding engagements.
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The Amari Watergate
Elegant Luxury in the Heart of Bangkok
The 5-star Amari Watergate Hotel
enjoys a very central location close to
Sukhumvit and Siam Square,
Bangkok's most exciting shopping
and commercial districts.
This Bangkok hotel offers supreme
comfort and convenience with easy
access to both Skytrain and the Airport
expressway.
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Novotel Bangkok Suvarnabhumi
Novotel Bangkok Suvarnabhumi Airport
•
•
•
•
is 24-Hour Flexi - with no set check in time,
arrive when suits you and checkout 24 hours later.
just 5 minutes drive with our 24-hour complimentary shuttle service
connect to the Airport Link to the city centre just 15 minutes by Express
line, both connected to the skytrain
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Accommodation Preferences
One of the most important points for hotels to remember about their
guests are what different types services guests prefer. For example…
Large Rooms
Small Hotels
Good Facilities
Friendly Staff
Near Town Centre Efficient Service
What services you think these people prefer…
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Accommodation Preferences
Look at the word list and match them with the correct pictures.
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Accommodation Preferences
Working with a partner, use the word list below to match the things
you think the people below would prefer during their hotel stay.
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Word Study
• Working in groups of 3 or 4, divide the following words into four
groups. Then compare your groups with another pair.
• What are the most suitable titles for each word group?
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Giving Opinions
Guests at a hotel will often be ready to give their opinions about
everything from the quality of front desk service to the food they eat.
We often start our opinions using the phrase “In my opinion…”, but
there are other phrases as well…
POSITIVE
NEGATIVE
I love…
I enjoy…
I’m not too keen on…
I like…
I’m fond of…
I dislike… I hate…
I don’t mind…
I can’t stand…
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Giving Opinions
We usually give our opinions when answering the
question, “What do you think of…?
The correct answer would use one of the opinion phrases we just
practiced…
I love…
I enjoy…
I’m not too keen on…
I like…
I’m fond of…
I dislike… I hate…
I don’t mind…
I can’t stand…
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Giving Opinions
But how do you know which phrase to use?
Look at this gauge of opinion phrase use…
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Advertising Material
There are many different types of advertising material that hotels,
restaurants, and tour agencies can use to market their business…
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Advertising Material
Match the pictures with the type of advertising material…
brochure
flyer
poster
leaflet
billboard
article
Internet
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Advertising Material
How do we use advertising material to market a hotel?
Look at this picture of Yosemite National Park, in California.
What type of accommodations do you
think a hotel would have in a place
like this?
What type of accommodations would
you prefer if your were going to stay
in a hotel in Yosemite?
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Advertising Material
 Know the different types of advertising material.
Brochure
Leaflet
Posters
Internet
• A
brochure
(also
referred
to asofapaper
pamphlet)
most
found
that
Like
The
poster
Internet,
a flyer,
is any
a or
leaflet
piece
online
isofadvertising,
aprinted
form
paper
is adesigned
advertisement
form are
of promotion
to be commonly
attached
intended
that uses
to
distribution
a wall
the at
Internet
orplaces
vertical
in a public
and
touristsWide
frequently
suchmarketing
as museums,
majorto
shops,
tourist information racks
place.
surface.
World
Web tovisit,
deliver
messages
attractand
customers.
or standsmay
may
visits
to purposes.
amusement
parks
and
other
points
of advertisers
interest.
• Examples
Leaflets
Posters
are
ofextremely
online
besuggest
used
advertising
for
inexpensive
many
include
to produce,
contextual
They
typically
areads
a frequent
on
being
search
tool
printed
engine
of
with
results
blackpages,
ink on
• The
most
common
types
of single-sheet
brochures
are
theofbi-fold
(a single
sheet
a single
(particularly
banner
ads,
sheet
of
blogs,
of
events,
paper
Rich
musicians
and
Media
detailing
Ads,
andSocial
only
films),
anetwork
small
propagandists,
amount
advertising,
protestors
information.
interstitial
andads,
other
online
printed to
onproduce,
both
and
folded
into
halves)
ande-mail
theontri-fold
(the same,
butweight
folded
• classified
Cheap
groups
trying
advertising,
to sides
communicate
leaflets
advertising
areafrequently
message.
networks
produced
and
marketing,
a 130gsm/170gsm
including
e-mail into
• thirds).
paper.posters are printed on one side and left blank on the back, the better for affixing
Most
spam.
Compared
a surface.
flyer orthrough
a handbill,
a brochure
usuallytouses
higher-quality
paper, the
• Advertising
to
a wall or with
other
information
the Internet
is instant
millions
of servers across
Articles
more color,
is folded.
• globe,
Pin-up
whereas
sizedand
posters
traditional
are usually
print advertising
printed on material
A3 Standard
takesSilk
days
paper
or weeks
in full to
color.
plan,
•• An
article
is but
aand
written
work published
in a printthat
or electronic
Costs
design,
vary,
print,
aredistribute.
typically
more expensive
most othermedium.
forms advertising.
•Flyer
An
often
thin
piece
of
content
which
is
designed
to
draw
the
reader
to the
a commercial
• Costs are extremely varied, from the cheapest forms of advertising to
most
•Billboards
A
flyer
is
a
form
of
paper
advertisement
and
posted
or
distributed
in
public
website
or product
inside a on
newspaper
or magazine
andhow
fairly
inexpensive.
expensive…
it all depends
what you’re
advertising,
many
different place.
services
Like
postcards,
pamphlets
and
small posters,
flyers
are ainlow-cost
form
of mass
• A
While
billboard
usable
is
a
as
large
a
source
outdoor
of
advertisement
advertising
structure
for
an
organization,
found
high
articles
traffic
areas.
are
you’re contracting with to advertise your product and service across the Web, and how
or
communication.
• marketing
nevertheless
Billboards
present
used
primarily
advertisements
tofor.
deliver unbiased
to passing
andpedestrians
reliable facts
and
and
drivers.
details about the
much exposure
yoularge
contract
Contemporary
flyers
frequently
produced
a glossy
card finish
and
can be a very
• Highly
subject.
successful
for are
advertising,
but
also the in
most
expensive
form of
advertising
effective form of direct marketing.
material.
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Hotel Accommodations
Read this brochure about the Ahwahnee Hotel in Yosemite Park…
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Hotel Information
WeLook
oftenatusesome
adjectives
more helpful
to describe
adjectives…
something.
This is especially important when describing accommodations…
spacious
gorgeous superb
comfortable
marvelous friendly
lively
amazing
splendid
magnificent stunning
wonderful
“The view from my terrace is splendid!”
Sometimes the opinions are about how something looks…
oval
arched
flat
slopping
“The room has arched windows.”
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Hotel Accommodations
Look at some of these hotel amenities…
Facilities
In-Room Amenities
Services
golf course
air conditioning
airport shuttle
laundry
king-size bed
dry cleaning
pool
kitchenette
room service
sauna
mini-bar
currency exchange
Now think of adjectives for describing these amenities…
“It’s a splendid single-room with a big king-size bed and a hot sauna.”
“Does the hotel have a children’s pool and timely room service?”
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PRACTICE IT!
Now look at these people again…
What accommodations do these people want at the Ahwhanee Hotel?
What amenities would they prefer? With a partner, write three
sentences for each person describing their preferences to present.
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Related Terminology
Accessibility
Safari
Homestays
Farmstays
Time shares
Caravan Park
Star/Diamond Ratings
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Top of the Range
The Bellagio is a hotel and casino located on the Las Vegas Strip
in the Paradise area of, Nevada, USA and a member of The
Leading Hotels of the World. It is owned by MGM Resorts
International and was built on the site of the demolished Dunes
hotel and casino.
http://www.bellagio.com/
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The Presidential Suite
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The Presidential Suite
Our Presidential Suite - 380sqm. of contemporary ambience.
Enjoy your own :
• Spacious mosaic marble foyer with glass chandelier and water features
• Verdant indoor garden and fountain
• Outdoor solarium with water features
• Master bedroom and guest bedroom with fireplaces and 30-inch LCD
• Sunken full service bar with seating for six
• 50-inch plasma and home theatre entertainment system with Surround
Sound
• Whirlpool therapeutic bath and rainforest Swiss steam showers
• Automatic drapery and sheer controls
• Conference room
• 24-hour butler attention
• VIP check-in and lounge access
For your personal staff, three 92sqm. square-foot Entourage Suites are
available on the same floor.
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Tomorrow’s Hotels?
Hilton unveils plans for
the first luxury hotel in space.
“The possibility of an orbiting or lunar hotel
is discussed. It is suggested that when
space scientists make it physically feasible
to establish hotels in space and to
transport people, the hotel industry will
meet the challenge” (Barron Hilton).